双十一活动消费者满意度研究——基于天猫个护美妆类产品文本挖掘

以2021年10月15日至11月30日天猫商城个护美妆的消费者评论数据为样本,运用文本挖掘的方式研究“双十一”活动及活动前后的消费者满意度,并对比2020年同时期,研究“双十一”满意度的演变可得出三个结论：(1)2021年“双十一”满意度评分为0.699 1,满意度相对较高,2021年“双十一”满意度的影响因素有：产品本身、“双十一”优惠活动、物流系统、虚假活动、售后服务;(2)2021年“双十一”活动满意度低于同年“双十一”之前,并在“双十一”之后持续下降,影响满意度前后变动的因素有：“双十一”优惠活动的落差、客服人员不足、部分商品发货较慢;(3)2020年“双十一”活动满意度为0.679 7,整体低于2021年,其中活动升级、物流进步使得满意度略有提升,但商品包装和直播间对满意度造成负面影响。     

Shopping for identity: articulations of gender,race and class by critical consumers

This article discusses a study which explored shopping as a process of incidental adult learning about consumption, globalization and citizenship among self-identified critical shoppers in Vancouver, Canada. The author focuses on participants' comments about social identity, especially in terms of gender, race and class. Reflecting current concerns, many participants noted that the environment and (un)fair trade influenced their shopping practices, and helped them understand themselves in the context of a ‘multicultural’ society and a ‘globalized’ world. This article borrows from the jargon of municipal recycling programs, part of a critical consumption discourse, in outlining how participants' comments seem to ‘reduce,’ ‘reuse,’ and/or ‘recycle’ hegemonic notions of gender, race and class. Working from a neo-Gramscian perspective, the author uses this metaphor to explore both the tendency to reiterate an understanding of gender, race and class as essentialized characteristics and attempt to resist that simplistic understanding.     

大型购物中心的租户组合对消费者的影响作用研究

随着人们消费观念的变化和可支配收入的增长,消费者的需求越来越呈现出专业化和高水平的特征。大型购物中心的租户组合已经成为影响消费者对购物中心的选择、购物频率和购物时间的关键,决定了购物中心的成败。采用结构方程模型,研究大型购物中心的租户组合对消费者感知价值及满意度的影响以及对消费者行为意向和交叉惠顾意愿的影响作用。实证结果表明,租户多样性和相容性对消费者感知价值及满意度具有显著的正向影响,且租户多样性比相容性对消费者的影响作用更大。     

返利网综合评价

返利网是在当今电子商务迅速发展新需求下应运而生的。在新的竞争和挑战下,电子商务的发展需要新的盈利模式才能够获得长久发展,因此返利网在这个契机出现,返利网实际上作为一个三方平台给客户提供返利服务。文章介绍了返利网的概念及其发展现状和评价返利网的思路和方法,分析了返利网的盈利模式、返利网内外部竞争和返利网信息安全。通过对返利网的评价从而提出相应的建议和对策,使得返利网能够更加长久的发展。     

中国网络购物中存在的道德问题及其解决思路

随着互联网技术的快速发展,网络购物日益成为消费者日常购物消费的新模式。我国网购市场发展总体状况良好,满足了大众消费的个性需求,同时也使商家通过差异化市场定位获得巨大商机成为可能。但我国网络购物活动中存在的钓鱼网站、木马病毒等问题不容忽视。为了网络购物市场健康持续地发展,必须建立健全法律制度,净化网络环境,提高网民道德素质,加强安全防范意识。     

Differences in Factors Attracting Consumers to Taiwan's Supermarkets and Traditional Wet Markets

Exit interviews were used to summarize factors attracting consumers to six supermarkets and three wet markets in a representative city. Using the history of the marketplace as the foundation for analysis, the strengths and weaknesses of the two retail formats are introduced and are compared to the consumer response data. Findings indicate that the decline of Taiwan's traditional markets will probably continue until all are replaced by new retail formats. Currently, the traditional market is in the weakest of all the retail positions since it supplies the needs of a shrinking population of older consumers with preferences and shopping behaviors unlike those of younger, nontraditional consumers. Supermarket expansion is slowing because new hypermarkets, convenience stores, and warehouse stores are competing to satisfy the needs of the younger, more mobile target population. Overall, store formats that provide lower prices, sales promotions, a good environment, good product quality, and good service have the greatest opportunity to build consumer loyalty and increase market share.     

论新媒体时代文学期刊的发展——基于《收获》《小说月报》微信公众号的案例研究

新媒体时代,文学期刊的传统发展模式陷入了困境。微信公众平台作为一种新兴媒体,以其特殊用户群、交互式运作和宣传传播黏性等特点将为文学期刊突破边缘化、断层化提供了发展的新契机。本文以《收获》《小说月报》两大传统文学期刊微信公众号为案例,分析文学期刊与新媒体的结合与发展有其必要性及优势,旨在为文学期刊建设精品化、品牌化的新数字平台提供参考。     

网购行为性别差异与网络营销策略

采用问卷调查方式,运用SPSS软件对不同性别消费者网上购物的行为进行分析,发现男女在购物比例、消费金额、风险感知及广告态度等方面存在差异性:男性更加理性,女性更加感性;男性注重消费本身,女性注重消费过程等。通过主成分分析法降维,提取因子,得到这些因子对男性和女性消费者的影响程度,发现网购乐趣、图片敏感度、网购受他人影响程度、价格因素对女性购物的影响较大;而网购计划性、花费网购时间意愿因素对男性网购影响较大。     

大学生网络购物的动机及其特点分析

通过自编“大学生网络购物动机调查问卷”对500名大学生进行问卷调查,结果发现：网购的可信性、便利性、有效性以及风险性是影响大学生网购动机的重要因素,尤其是可信性因素;个体差异对网购的不同因素存在不同的影响。