Consumer trust repair: A critical literature review

Consumers are fundamental to organisational functioning and survival. Their loyalty, commitment, product acceptance and good long-term relationships with firms and brands are underpinned by their trust. Unfortunately, over the last decade or so, we have witnessed some of the more spectacular violations of consumer trust in the history of business. This has led to negative consequences, such as loss of competitive advantage, rage, lack of commitment and decrease in turnover. Consequently, study of trust repair has become an important theoretical concern for a growing number of trust scholars. This article reviews and synthesises existing theory and research on the topic. It first sketches general characteristics of the consumer trust repair literature, including its meta-theoretical underpinning. It then identifies specific strategies associated with consumer trust repair and synthesises them into five categories of trust repair strategies. In addition, this paper highlights theoretical processes that explain why/how trust repair strategies work. Third, the paper proposes six fruitful avenues for future research. This study contributes to the field of consumer trust repair research by critically reviewing and synthesising emerging theory and research on strategies associated with consumer trust repair, by showing why and how these strategies work and by identifying most fruitful research areas.     

‘We fight for all living things’: countering misconceptions about the radical animal liberation movement

This qualitative content analysis of online documents compiled from the North American Animal Liberation Front (ALF), Earth Liberation Kollective (ELK) and Grassroots Ontario Animal Liberation (GOAL) network websites and Facebook pages explores how activism within the Radical Animal Liberation Movement (RALM) intersects with other social movements. While most literature to date traces the RALM’s (dis)junctures with other forms of social justice activism through analyses of their broad ideological assumptions, or the views of renowned RALM scholars, this research provides authentic insights into the voices of Canadian, American and Mexican activists as they are represented in documents they author themselves. Like activists in anarchistic, anti-capitalist, immigrant rights, Indigenous, prison abolition, prisoner support and radical feminist movements, those in the RALM critique capitalism, colonialism, hierarchy, racism, sexism, state power and the prison industrial complex. Our research calls into question the existing narratives that depict the RALM as an extremist, single-issue movement oblivious to all other forms of social inequality, injustice, marginalization and oppression. Rather, RALM activists are building alliances with other radical social movements to achieve the common goal of ending both human and animal suffering and exploitation.     

霍克海默形而上学批判研究述评

国内外学界对霍克海默形而上学批判的研究不系统，研究领域主要集中在关于霍克海默对实证主义的批判研究、关于霍克海默批判理论的特色研究、关于霍克海默批判理论的理论来源研究以及关于霍克海默批判理论的困境等方面，而关于霍克海默形而上学批判思想零星地反映在这些研究的文本中。通过梳理国内外学者的观点可以发现，霍克海默形而上学批判思想是其构建批判理论的真正发源地。     

乡村教师科研培训课程体系的构建——基于粤西北的调查

调查显示，乡村教师的科研处于初始或停滞状态，亟需构建科研能力培训课程体系。乡村教师缺乏教育教学反思能力是现实中普遍存在的问题，为此要加强对乡村教师教育理论知识的重温与重构。另外，针对乡村教师科研热情不高的现状，要建立科研培训课程体系。一方面，根据教育实践问题为科研活动提供研究方向，设置侧重科研过程原则性和步骤性的培训课程；另一方面，将乡村教师在日常教育教学中生发的心得体会和经验总结转化为科研论文，设置科研论文写作的培训课程。     

Financing Innovation Development in the Context of Foreign Experience and Domestic Practice

The importance of innovation development is determined by the strategic role that true innovations play in the development of the state and the formation of a healthy, competitive economy. The organization of massive industrial production—which applies advanced technological achievements and science-intensive knowledge to form an infrastructure for innovation—should be a key component of the government’s strategic policy to develop the national economy. In Russia, the infrastructure for innovation is less developed than other industrialized countries. This article considers the consequences of this underdevelopment, and proposes several ways of financing basic and applied research on the basis of foreign precedent and domestic practice.     

Voluntary contributions and wages in nonprofit organizations

Voluntary work provides a major source of labor for many nonprofit organizations. Consequences of volunteers and paid staff working alongside each other in nonprofits are well documented. This article contributes to this strand of literature and investigates whether the presence of volunteer work influences paid employees' wages in nonprofit organizations. We estimated a multilevel wage equation accounting for personal characteristics of workers and characteristics of nonprofits. The analysis revealed that nonprofit organizations engaging volunteers pay lower wages to their employees. Our findings contribute to the understanding of wage‐setting behavior of nonprofits and improve the methodological approach of empirical research in this field.     

The Ethical Challenges of Socially Responsible Science

Social responsibility is an essential part of the responsible conduct of research that presents difficult ethical questions for scientists. Recognizing one’s social responsibilities as a scientist is an important first step toward exercising social responsibility, but it is only the beginning, since scientists may confront difficult value questions when deciding how to act responsibly. Ethical dilemmas related to socially responsible science fall into at least three basic categories: 1) dilemmas related to problem selection, 2) dilemmas related to publication and data sharing, and 3) dilemmas related to engaging society. In responding to these dilemmas, scientists must decide how to balance their social responsibilities against other professional commitments and how to avoid compromising their objectivity. In this article, we will examine the philosophical and ethical basis of social responsibility in science, discuss some of the ethical dilemmas related to exercising social responsibility, and make five recommendations to help scientists deal with these issues.     

A bibliographic study of public relations in Spanish media and communication journals, 2000–2012

This study analyses the trends and visibility of research on public relations in the most relevant Spanish media and communication journals between the years 2000 and 2012. Bibliometrics and content analysis are used to show the reduced presence of articles on public relations in these publications. A trend towards gender parity in authorship is confirmed in the sample, as well as a plurality of universities and a variety of research themes. The study also proves preference for generic questions rather than for specialised topics. Another finding is that almost one fourth of the specific articles on this discipline do not contain the term “public relations”. This can hint towards the need to have a specific high-impact publication on public relations to bring together and provide visibility to the contributions of researchers in this field.     

Critical Realism,Dialectics, and Qualitative Research Methods

Critical realism has been an important advance in social science methodology because it develops a qualitative theory of causality which avoids some of the pitfalls of empiricist theories of causality. But while there has been ample work exploring the relationship between critical realism and qualitative research methods there has been noticeably less work exploring the relationship between dialectical critical realism and qualitative research methods. This seems strange especially since the founder of the philosophy of critical realism, Roy Bhaskar, employs and develops a range of dialectical concepts in his later work in order to extend the main tenets of critical realism. The aim of this paper is to draw on Bhaskar's later work, as well as Marxism, to reorient a critical realist methodology towards a dialectical approach for qualitative research. In particular, the paper demonstrates how dialectical critical realism can begin to provide answers to three common criticisms made against original critical realist methodology: that the qualitative theory of causal powers and structures developed by critical realists is problematic; that critical realist methodology contains values which prove damaging to empirical research; and that critical realists often have difficulties in researching everyday qualitative dilemmas that people face in their daily lives.     

基层党员坚定“四个自信”的实证研究——以浙江省嵊泗县为例

“四个自信”是党的最新理论成果，其对基层党员的影响理应是深远的。通过问卷、访谈以及文献分析等方法调查了以浙江省嵊泗县为代表的基层党员对“四个自信”的坚定状况。调研结果表明：其在总体上的坚定情况是可喜的，但也存在不少问题。通过对比参与调查的基层党员和非党员对在中国特色社会主义理论、道路、制度和文化等方面的差异，从民生问题、贫富差距扩大趋势、理论宣传教育程度和发展实际问题等方面分析原因，并据此提出了相应对策。