Role of Leaders as Agents of Negotiation for Counterbalancing Cultural Dissonance in the Middle East and North Africa Region

This study provides a unique perspective in the field of cross-cultural management by exploring the relationship between “cultural dissonance”—the gap between cultural values and actual practice—and effective leadership attributes in the Middle East and North Africa (MENA) region. Incorporating cultural dissonance into implicit leadership theory, the study uses measurements of dissonance on nine cultural dimensions to identify particular leadership preferences in seven MENA countries. The overall findings suggest that societies prefer leaders who counterbalance cultural dissonance by allowing space for negotiations by members of society to reduce disparities between cultural values—“the way things should be”—and actual practices—“the way things are.” The greater the disparity between cultural values and practices, the greater the citizens' desire that leaders act as agents of change by creating space for negotiation.     

The nature,extent and determinants of violence against psychiatric personnel

Violence against psychiatric staff seems to be on the increase. Such abuse can lead to mental health consequences for the staff and a reluctance to be closely involved with patients. Few Swedish investigations have examined violence against mental nurses and psychiatrists, or undertaken comparative studies between them. In this study we examined the extent, nature and determinants (i.e. risk factors) of violence against psychiatric nurses (n = 731) and psychiatrists (n = 320) working in the eight health care districts of Stockholm. These caregivers were assessed cross-sectionally by means of a questionnaire covering various areas (e.g. violence and work environment). The majority of the participants (85%) reported having been exposed to violence during their careers, with 57% being victimized in the past 12 months. Physical violence was common, and factors such as negative attitudes to work and diminished sense of autonomy were associated with an increased vulnerability to violence. Nurses and psychiatrists did not differ in violence variables. In spite of the weaknesses of the design (cross-sectional self-selecting sample), this study corroborates previous findings and identifies personal factors associated with violence that have received little attention in the literature (e.g. lack of respect for the organization of care).     

Staying well or burning out at work: Work characteristics and personal resources as long-term predictors

The aim of this longitudinal study was to recogmize the work characteristics and personal resourcesthat are associated with burnout symptoms in the long term. The empirical analyses are based onsample data (n = 174) from a larger survey in 1986 and from a 10-year follow up in 1776 conducted inan international industrial foresty enterprise. The participants were drawn from those worken inFinland, the home country of the enterprise, who responded to the questionnaires at both times. Theparticipants were classified into those having no burnout and those with serious burnout. In order tocompare the groups a multivariate analysis of variance and t-tests for two independent groups wereused. Four job-related and five organizational factors, 10 work environment hazards and threeindividual variables wereused as a predictors. Change variables were formed from the predictors. Allthe significant changes in work and personal resources during 10 years had shifted to the positivedirection in the no-bumout group, and to the negative direction in the serious burnout group.Discriminant analysis was used to identify linear combinations of quantitative predictor variables thatbest characterized the differences between the groups. Both the cross-sectional and the longitudinalpredictors showed that factors related to the social processes at work seem to be crucial to burnout. Ofthe individual resources, a strong sense of coherence seems to be of particular importance.     

Demanding work schedules and mental health in nursing assistants working in nursing homes

Nursing home assistants have physically and emotionally challenging jobs, and they often work demanding schedules in order to provide 24-h care. While the physical effects of demanding work schedules have been studied, little is known about the impact on mental health. This study explored the relationship between demanding scheduling variables and mental health indicators of depression, anxiety and somatization. A cross-section of 473 US female nursing assistants working in nursing homes was surveyed. Work schedule characteristics included shiftwork, hours per day and week, days per week, number of weekends per month, number of double shifts per month, breaks, and number of jobs worked. Working two or more double-shifts per month was associated with increased risk for all mental health indicators, and working 6–7 days per week was associated with depression and somatization. There was a trend for increasing odds of adverse mental health with increased numbers of demanding work schedule factors. The odds of depression was increased four-fold when working 50+ h/week, more than two weekends/month and more than two double shifts/month. Providing work schedules that are less unhealthy may have implications for both worker retention and the quality of care delivered to nursing home residents.     

Cold wars and hot issues: management of responsibilities

This paper provides a review of the Ninth International Conference of the Academy of Human Resource Development (Asia Chapter) that took place in Shanghai, China on 11–14 November 2010. In addition to providing a brief review of the pre-conference workshops and keynote addresses, this paper presents the outcomes of the conference using four main themes: (1) corporate training; (2) the development of key personnel; (3) career development and work-life balance; and (4) organizational learning and learning organization. In conclusion, the authors share their thoughts on the contributions of international conferences to the field of human resource development.     

Uncertainty,pluralism, and the knowledge-based theory of the firm: From J.-C. Spender’s contribution to a socio-cognitive approach

J.-C. Spender’s award-winning, knowledge-based theory of the firm is based on four premises: (1) The firm can be sufficiently understood as a system of knowledge, (2) explicit and implicit knowing can be clearly dissociated, (3) organizations are conceived as cognizing entities, and (4) intuition shaped by shared cultural practices is a superior source of managerial knowledge. This line of reasoning represents a social constructionist view of the enactment, transfer, and storage of knowledge according to which managerial knowledge is largely tacitly shaped by industry recipes and the firm’s socio-cultural conventions and other social processes. Although comprehensive in scope, we argue that a knowledge-based theory of the firm needs to integrate a cognitivist approach that includes the synergetic production of tacit and explicit knowledge, the role of reflective thinking in resolving strategic uncertainties, and the interaction between the individual and the social. This socio-cognitive theory of the firm posits that sustained competitive advantage of a firm is founded on the ability to align knowledge internally within the firm as well as externally with its stakeholders through the individual sense-making of feedback from other individuals.     

Book reviews and books received

Abstract

In the field of stress research it is often assumed that social support as well as coping behaviour contributes to feelings of health and well-being. However, until now it has not been altogether clear whether a main-effect model or a buffer model was the more appropriate for explaining the role of these factors in response to stressful situations. In this paper, a research project is described in which both the direct and indirect effects of social support and coping were studied in the work situation of nurses. The results offer more support for a main-effect model than for a buffer or moderating-effect model, especially with regard to the coping strategies ‘active problem-solving’ and ‘palliative behaviour’. However, some moderating effects on nurses‘ reactions to their work situation were found for social support and for ‘comforting cognitions’ as a coping strategy.     

Measurement of the subjective work environment

Abstract

This paper considers the various issues that frame the development and use of measures of the subjective work environment. It begins by questioning the role of the work environment in determining occupational health, and explores the possible mechanisms by which that environment might exert its influence. It concludes that one of the important final common pathways is psycho-physiological in nature, and is rooted in individual perception and cognition and the experience of stress. Important for this model are the concepts of mediation and moderation. The measurement of the subjective work environment has often been idiosyncratic to the study in hand, and there are few well-established measures in common use. It is argued that researchers should be careful when deciding not to use established measures and effectively ‘invent’ their own. In developing new measures, decisions have to be made concerning the nature of the measure along with its ‘granularity’ and complexity. It is also argued that it is important that researchers should follow good psychometric practice in the development of those measures. Suggestions for ‘good practice’ are discussed. Attention is drawn to the issues of reliability and validity, and this paper discusses the role of triangulation in the planning and execution of data collection and analysis. The paper ends by reviewing the recommendations made towards the development and use of measures of the subjective work environment.     

The effect of objective job demands on registered sickness absence spells; do personal,social and job-related resources act as moderators?

Abstract

This study applied Karaseks demand-control model, using sense of coherence (SOC), social support and job control as moderators of effects of job demands on ensuing sickness absence spells in a 3-year follow-up of 856 municipal employees. Among men the results supported the active learning hypothesis. Passive jobs predicted a high number of sickness absence spells and active jobs predicted a low number of spells. for short spells (1-3 days), the demand-control interaction, however, depended on SOC. In active jobs SOC was negatively associated with sickness absence spells; in passive jobs no such association was found. For long spells (3 days), the demand-control interaction depended on occupational level; active jobs were predictive of low absence spells among blue collar men. Among women, the results supported the strain hypothesis. The demand-control interaction, however, depended on household size. In small households, high-strain jobs predicted a high number of spells, while no increase in spells was found in active versus low-strain jobs. In larger households, the number of spells correlated positively with increasing demands even when control was good. The demand-control interaction, however, depended on SOC and spouse support. With strong SOC or spouse support, absence spells in active jobs remained on a relatively low level, otherwise active jobs led to a high number of spells. This suggests that SOC and spouse support may act as protective factors against female role conflicts associated with active jobs