Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry

We investigate the relation between customer satisfaction, customer servicing costs, and customer value in a financial services firm. We find that customer satisfaction is positively associated with future customer servicing costs, as well as with customer value. The relation between customer satisfaction and customer value appears non-linear; higher customer satisfaction appears to have a higher return for the most profitable customer segments. Our findings indicate that customer satisfaction is a value driver; however, customer satisfaction is not cost-free and managers have to consider the costs, as well as the benefits, of increasing customer satisfaction.     

系统风险联动分析:以股市和银行间债市为例

金融子市场间系统风险的联动是决定目前监管政策趋向的一个重要因素,本文以中国银行间债市面向非金融机构开放为例,基于我国金融市场分业监管的现状,对两个股市和银行间债券市场之间的波动联动性进行了实证检验,并在此基础上,试图基于分析结果对金融子市场之间的资金流动现状做出分析和判断。     

Coordinating contracts for a financially constrained supply chain

We consider a financially constrained supply chain in which a supplier (leader) sells products to a retailer (follower) who has no access to bank financing due to her low credit rating. However, the supplier can borrow from a bank and offer trade credit to the retailer to alleviate her financial constraint. Failure to pay off a bank loan or trade credit incurs a variable default cost. We analyze the centralized version of the supply chain to obtain new coordination requirements. We then examine whether revenue-sharing, buyback, and all-unit quantity discount contracts can coordinate our supply chain. We show that the all-unit quantity discount contract fails to coordinate. However, the revenue-sharing and buyback contracts can coordinate the supply chain, but only when the supply chain has a sufficient total working capital. Moreover, they cannot allocate profit flexibly unless the supplier has a large enough working capital. Finally, we design a generalized revenue-sharing contract that coordinates the supply chain with flexible profit allocation, and also show by numerical examples its superiority over the revenue-sharing and buyback contracts.     

Corporate Financial Strategies for Global Competitiveness

This paper focuses on the role of corporate financial strategies to improve their market valuations and lower their cost of capital. The identification of successful strategies is accomplished within an overall strategic framework. The paper is built on 12 longitudinal case studies from the Nordic countries to illustrate the linkages between business strategy, firm motivation, and various financial strategies.     

泛在学习环境下中美高校教师信息文化素养比较

在泛在学习环境下,高校教师作为教学的设计者、引领者、组织者和管理者,面对灵活多样的学习手段和海量的学习资源,必须具备较高的信息文化素养。比较中美信息文化素养的概念认知理解、中美高校教师信息文化素养建设标准以及中美高校教师信息素养提升途径与效果等方面的差异,学习和借鉴美国的成功经验,对从国情出发,制定出适合我国的高校教师信息文化素养标准,拓宽提升高校教师信息文化素养路径,推进我国教育现代化,实施人才强国战略具有重要意义。     

Linking young individuals' capital to investment intentions: Comparing two cultural backgrounds

By integrating the Entrepreneurial Intentionality Model and the Theory of Planned Behaviour, we explored the effects of human, social and financial capital on young individuals' investment intentions in two groups (97 English and 97 Greeks). Results indicated that human capital is directly and indirectly related to investment intentions via, first, subjective norms and, consequently, personal attitudes and perceived behavioural control, while social capital is only indirectly related to investment intentions via perceived behavioural control. In the individualistic group (English), human capital related directly and positively with investment intentions while social capital related indirectly to investment intentions via its positive relationship to subjective norms. With regard to participants from a collectivistic background (Greeks), human capital related indirectly to investment intentions via, first, subjective norms and, consequently, personal attitudes and perceived behavioural control, while social capital related directly and indirectly to investment intentions via perceived behavioural control. Financial capital was only negatively related to investment intentions in the total and Greek sample.     

基于RS与ANN的上市公司财务困境预测模型的实证研究

本文以中国上市公司作为研究对象,采用粗糙集理论(RS)客观选出预测模型指标体系,以因财务状况异常而被列为特别处理公司(ST公司)作为界定上市公司的财务困境标志,采用人工神经网络(ANN)寻找最佳的利用公开财务数据预测中国上市公司财务困境的模型。我们的研究结果表明,总资产报酬率等18个包括现金流量类指标的财务指标有较强的区分财务困境公司和财务健康公司的能力;行业类型和资产规模对于上市公司财务困境预测具有至关重要的作用;运用ANN建立的神经网络模型有较强和较稳定的预测能力。     

WTO框架下会计国际化的中国困境与创新

本文通过分析WTO对各国会计制度的要求,探讨了WTO框架下中国会计国际化所带来的四大困境；并试图从制度变迁成本的角度,提出了以制度借鉴为主线的中国会计国际化创新战略的基本原则,进一步给出了中国会计国际化创新战略实施的路径设计图。文章认为,充分利用国际会计资源解决我国的现实问题,减少我国会计国际化变迁的成本,应该是后WTO时代中国会计国际化制度困境突破与创新的基本路径取向。     

网络时代的适时财务监控与公司治理

网络技术应用的普及使传统财务监控的变革已成为公司治理和财务管理的热点话题,本文简要揭示新概念——适时财务监控与公司治理的关系,剖析了公司不同管理层次的适时财务监控的实时需求,从公司治理的基本需要对公司价值流再造、公司信息系统变革和适时财务监控机制重构等三个方面进行了初步研究,为网络适时财务监控在公司治理实务中的应用提供了一个基本框架。