成本信息不对称下的应用服务外包菜单式合约

客户企业实施应用服务外包时,面临着成本信息不对称所带来的风险。针对该问题,以客户企业期望收入最大化为目标,在应用服务提供商(Application Service Provider, ASP)所拥有的成本效率参数及努力水平不可观测下研究客户企业如何通过服务外包菜单式合约的设计激励ASP付出最优的努力水平,并显示出真实的成本信息。研究表明,收益共享系数是成本效率参数、风险规避度、产出方差的减函数;客户企业向ASP支付的期望服务报酬除了补偿保留效用与服务生产成本还将额外支付风险成本、信息租金;风险成本随风险规避度、产出方差递增,随成本效率参数递减;信息租金随风险规避度、产出方差、成本效率参数递减。     

Using Community-Based Participatory Research to Develop a Series of Core Competency Trainings Within a Developmental Disability Program

ABSTRACT

The New York State Talent Development Consortium at the Office for People with Developmental Disabilities (OPWDD) mandated developmental disability programs to train and evaluate direct service providers (DSPs) on seven core competencies. Utilizing community-based participatory research (CPBR) – an approach where clients, providers, and researchers share their knowledge and experience to identify study areas, formulate research questions, and use results to improve practice – a needs assessment was conducted by a New York-based developmental disability program to inform a training curriculum. Six focus groups were conducted from a purposive sample of 14 DSPs, and 19 managers/supervisors. Staff identified skills that corresponded with six out of seven competencies. Staff recommended hands-on training on: appropriate communication to deal with individuals with severe disabilities; professionalism; person-centered care; and education on terminology in behavioral health plans, medication, and mental health illnesses. Empowering DSPs through CBPR allows for a training curriculum catered toward staff needs, which may be well-received and utilized. The CBPR process employed may be beneficial to other agencies within the intellectual and developmental disabilities field, particularly at a time when the demand for nonlicensure providers such as DSPs is increasing, and there is a need to train them to render quality and effective services.     

中国台湾地区社会建设的经验与教训

以中国台湾地区为例,总结台湾地区进行社会建设的阶段性内容、特征及问题,以为大陆目前的实践提供诸如培育中产阶级与经济组织,主导社区营造和社会组织发展,逐步推进全民化的社会公共服务事业等经验借鉴以及行政性的社会建设难以推动社区自组织形成,政府财政负担过重等教训警示.     

刍议数字环境下高校图书馆的人性化服务

人性化服务是当前世界图书馆发展的主流方向和必然趋势。高校图书馆要适应数字时代的发展,提高现代服务水平,必须改革创新,建立起以人为本的人性化服务新体制,具体措施是：强化人性化服务理念,深入了解需求状况,全面优化服务功能,切实做好导读工作,培养高素质人才队伍。     

北京市失业保险金支出与公共就业服务联动机制研究

本文以北京市失业保险金在公共就业服务上的支出为主题,以失业人员为主要调查对象,对失业保险金促进就业的作用及公共就业服务效果进行深入调研,客观分析与评价了北京市失业保险金在公共就业服务上的支出效果,旨在找出该过程中存在的问题,并提出有针对性的对策和建议。     

Putting the ‘public’ into public service delivery for social welfare in South Africa

Mubangizi BC, Gray M. Putting the ‘public’ into public service delivery for social welfare in South Africa Int J Soc Welfare 2011: 20: 212–219 © 2010 The Author(s), International Journal of Social Welfare © 2010 Blackwell Publishing Ltd and the International Journal of SocialWelfare. The privatisation of some essential services in South Africa has raised severe difficulties for those for whom the idea of fees for services is quite foreign and who, in any case, cannot afford to pay for services. The government has developed several initiatives to educate people about the need to pay for services provided by local government, the largest of which was the Masakhane fees‐for‐services campaign. This article describes two recent initiatives that seek to engage local citizen participation, namely, Integrated Development Plans and izimbizo (or traditional forums). These are examined along with the challenges faced by local government in promoting citizenship participation in service delivery within a decentralised system of governance. The article concludes with some recommendations on how citizen participation can be enhanced so as to make the ‘public’ visible in public service delivery and thus improve social welfare services.     

基于服务蓝图理论的客运站车方服务质量评价研究

为提升客运站自身市场竞争力,改善其对车方的服务质量管理,以车方客户作为提升服务质量管理对象,在服务蓝图理论的基础上,针对性地建立起具有18项评价指标的车方服务质量评价体系,并应用改进的IPA分析法进行服务质量评价与改进研究,指出客运站应在车方行包服务、司乘人员信息服务以及停车位数量与管理等方面进行重点改进。     

我国公共医疗卫生服务定价机理与价值补偿研究——基于供需双方价值补偿的视角

我国公共医疗卫生服务供给遵循市场价格机制与契约治理规则,整个供给流程存在产权委托代理链和价值补偿链。资金流包括卫生费用筹集和医疗服务消费价值补偿两个方向,需方医疗卫生总费用由政府公利、社会共济和个人付费的多元分摊机制承担;医疗机构等供方通过财政补助和医疗服务事业收入获得成本补偿和合理收益。在医疗保险等第三方偿付机构的介入下,多方利益主体之间的博弈带来“公域”部门道德风险和“私域”部门市场失灵问题,其激励源于行政分权和财政分权改革。规范各参与主体的效用目标,加强监管,整合城乡医疗保障制度,对提高医疗服务利用率、增进社会公平有积极意义。     

IT服务企业中文化对知识共享与创新行为关系的影响

在全球一体化进程加速、IT服务企业员工文化价值取向趋于多元化的背景下,有必要了解员工文化观念对企业的影响。本文研究员工的集体主义观念和权力距离观念对IT服务企业中知识共享与创新行为之间关系的影响。在北京、西安的具有不同文化特色的IT服务企业进行问卷调查,收集了484份问卷,运用SPSS及SmartPLS进行数据分析。研究结果表明:员工的集体主义观念增强时,知识共享对创新行为的影响会增加;权力距离增大时,知识共享对创新行为的影响会减弱。对实践的启示是:管理者应培养、提高员工的集体主义文化价值观;根据公司的企业文化特色,区分对待员工权力距离对知识共享与创新行为之间关系的影响作用。     

招聘服务供应链中合作广告博弈

本文研究求职者投递简历量不确定性的条件下由网站招聘服务商和用人企业组成的招聘服务供应链中的合作广告对招聘效用的影响。网站服务商首先确定招聘套餐价格和广告赠送率,用人企业根据套餐及广告,确定本企业对求职者提供的职位搜索价格。运用斯坦伯格博弈模型进行合作广告效用预测显示:(1)对于用人企业,广告效用增加,求职者对本单位的招聘职位搜索价格增加,企业期望简历量和期望效用增加。(2)对于网站服务商,固定广告赠送率可确定职位价格;固定职位价格可确定广告赠送率;提高广告赠送率可激励用人企业选择更高价位广告。将上述理论运用于企业与智联招聘、前程无忧和新安人才网三家网站建立招聘服务供应链时的斯坦伯格决策,可从企业、服务商和供应链三个角度综合做出决定-若企业在安徽省内招聘则优选新安,在全国招聘则优选智联,可保证企业招聘效果和服务供应链效用最优。上述方法为中小企业选择招聘服务商提供参考,也为人才管理理论研究拓展新方向。