北京市失业保险金支出与公共就业服务联动机制研究

本文以北京市失业保险金在公共就业服务上的支出为主题,以失业人员为主要调查对象,对失业保险金促进就业的作用及公共就业服务效果进行深入调研,客观分析与评价了北京市失业保险金在公共就业服务上的支出效果,旨在找出该过程中存在的问题,并提出有针对性的对策和建议。     

Putting the ‘public’ into public service delivery for social welfare in South Africa

Mubangizi BC, Gray M. Putting the ‘public’ into public service delivery for social welfare in South Africa Int J Soc Welfare 2011: 20: 212–219 © 2010 The Author(s), International Journal of Social Welfare © 2010 Blackwell Publishing Ltd and the International Journal of SocialWelfare. The privatisation of some essential services in South Africa has raised severe difficulties for those for whom the idea of fees for services is quite foreign and who, in any case, cannot afford to pay for services. The government has developed several initiatives to educate people about the need to pay for services provided by local government, the largest of which was the Masakhane fees‐for‐services campaign. This article describes two recent initiatives that seek to engage local citizen participation, namely, Integrated Development Plans and izimbizo (or traditional forums). These are examined along with the challenges faced by local government in promoting citizenship participation in service delivery within a decentralised system of governance. The article concludes with some recommendations on how citizen participation can be enhanced so as to make the ‘public’ visible in public service delivery and thus improve social welfare services.     

基于服务蓝图理论的客运站车方服务质量评价研究

为提升客运站自身市场竞争力,改善其对车方的服务质量管理,以车方客户作为提升服务质量管理对象,在服务蓝图理论的基础上,针对性地建立起具有18项评价指标的车方服务质量评价体系,并应用改进的IPA分析法进行服务质量评价与改进研究,指出客运站应在车方行包服务、司乘人员信息服务以及停车位数量与管理等方面进行重点改进。     

我国公共医疗卫生服务定价机理与价值补偿研究——基于供需双方价值补偿的视角

我国公共医疗卫生服务供给遵循市场价格机制与契约治理规则,整个供给流程存在产权委托代理链和价值补偿链。资金流包括卫生费用筹集和医疗服务消费价值补偿两个方向,需方医疗卫生总费用由政府公利、社会共济和个人付费的多元分摊机制承担;医疗机构等供方通过财政补助和医疗服务事业收入获得成本补偿和合理收益。在医疗保险等第三方偿付机构的介入下,多方利益主体之间的博弈带来“公域”部门道德风险和“私域”部门市场失灵问题,其激励源于行政分权和财政分权改革。规范各参与主体的效用目标,加强监管,整合城乡医疗保障制度,对提高医疗服务利用率、增进社会公平有积极意义。     

IT服务企业中文化对知识共享与创新行为关系的影响

在全球一体化进程加速、IT服务企业员工文化价值取向趋于多元化的背景下,有必要了解员工文化观念对企业的影响。本文研究员工的集体主义观念和权力距离观念对IT服务企业中知识共享与创新行为之间关系的影响。在北京、西安的具有不同文化特色的IT服务企业进行问卷调查,收集了484份问卷,运用SPSS及SmartPLS进行数据分析。研究结果表明:员工的集体主义观念增强时,知识共享对创新行为的影响会增加;权力距离增大时,知识共享对创新行为的影响会减弱。对实践的启示是:管理者应培养、提高员工的集体主义文化价值观;根据公司的企业文化特色,区分对待员工权力距离对知识共享与创新行为之间关系的影响作用。     

招聘服务供应链中合作广告博弈

本文研究求职者投递简历量不确定性的条件下由网站招聘服务商和用人企业组成的招聘服务供应链中的合作广告对招聘效用的影响。网站服务商首先确定招聘套餐价格和广告赠送率,用人企业根据套餐及广告,确定本企业对求职者提供的职位搜索价格。运用斯坦伯格博弈模型进行合作广告效用预测显示:(1)对于用人企业,广告效用增加,求职者对本单位的招聘职位搜索价格增加,企业期望简历量和期望效用增加。(2)对于网站服务商,固定广告赠送率可确定职位价格;固定职位价格可确定广告赠送率;提高广告赠送率可激励用人企业选择更高价位广告。将上述理论运用于企业与智联招聘、前程无忧和新安人才网三家网站建立招聘服务供应链时的斯坦伯格决策,可从企业、服务商和供应链三个角度综合做出决定-若企业在安徽省内招聘则优选新安,在全国招聘则优选智联,可保证企业招聘效果和服务供应链效用最优。上述方法为中小企业选择招聘服务商提供参考,也为人才管理理论研究拓展新方向。     

双边道德风险下中小节能服务企业与银行关系契约模型

基于合同能源管理机制运作的节能服务产业快速发展,产生了可观的节能效益,体现出巨大的市场需求和发展潜力。然而,我国的节能服务企业大多为自负盈亏的中小服务企业而难以获得银行贷款。基于此,本文从中小节能服务企业与银行的长期重复借贷合作关系出发,针对节能服务企业贷款过程中所存在的双边道德风险问题,引入银行贷款额度不足带来的潜在收益分享系数以设计激励机制,建立了中小节能服务企业与银行双边道德风险下长期关系契约规划模型,分析了银企关系契约下贴现因子的影响。本文的研究结果论证了银行与中小节能服务企业建立长期关系契约的可行性,银行应通过关系契约与中小节能服务企业建立长期合作关系,基于服务企业承诺的激励机制将有效提高节能服务企业服务效益,进而增加自身的投资效益,实现银企的双赢。     

委托代理视角下杭州市民间组织参与居家养老服务的实践研究

民间组织参与居家养老服务是一种具有多层级特征的间接委托代理模式。针对各地普遍面临的委托代理问题,杭州市近年来探索形成了"以老年人需求为本、政府主导、社区协助、民间组织具体运作"的居家养老服务模式。该模式实践中的创新主要体现在地方政府职能角色定位、老年人权利强化、民间组织功能激发等方面。优化民间组织参与居家养老服务实践尚需进一步采取强化对地方政府和民间组织的激励和向老年人增权等措施。     

Financial Exploitation of Elders: Analysis of Risk Factors Based on County Adult Protective Services Data

ABSTRACT

While all types of elder abuse and neglect are serious problems affecting thousands of vulnerable elders, financial exploitation has especially serious implications for the victims’ economic well-being and quality of life, because it may deprive the victims of their life savings and assets and thus their economic foundation for independence. In this study, data from the case files of a county adult protective services program were analyzed to identify risk factors associated with financial exploitation of and mismanagement by elders. The elders who were financially exploited were, on average, in their late seventies and tended to be cognitively impaired. We also found that owner-occupant elders were especially vulnerable to exploitation and that financial mismanagement and exploitation often occurred together. Approximately 60% of the perpetrators were relatives of the elderly victims, mostly their adult children, and the rest of the perpetrators were not related to the victims. Implications for interventions include case management for frail, cognitively impaired elders; preventive educational programs; and ongoing collaboration among adult protective services, financial institutions, and law enforcement agencies.     

林农对林业科技服务的认知、满意度及需求意愿分析——基于云南省275户林农调查

基于云南省会泽县、思茅区和新平县的调研数据,分析了林农对林业科技服务的认知、需求、满意度及当前林业科技服务中存在的不足。研究结果表明：乡村留守的林农文化程度不高,对林业科技认知程度不高,但对林业科技服务有着强烈需求,其中最主要的是病虫害防治技术和种植技术。然而当前林业科技服务供给匮乏,林改后林业科技服务的供需矛盾更为激化。最后根据研究结论提出加大对林业科技服务的宣传,增加林业科技服务活动的频率和效率,加强林业科技人员队伍建设和强化科技服务网络建设等对策。