如何以科学发展观来推动读者服务工作

从科学发展观的思想出发,阐述图书馆要从人性化管理、更新服务观念、加强职工和读者的培训、做好宣传推介等方面,来推动读者服务工作。     

后危机时代我国服务贸易发展趋势及对策研究

随着后危机时代的到来,全球竞争的焦点有向服务业转移的趋势,提升服务贸易的国际竞争力成为重要的战略任务。在分析我国服务贸易发展趋势及存在问题的基础上,从提升服务贸易国际竞争力、制定和完善服务贸易立法、扩大服务贸易开放程度及建立和实施服务贸易管理体制4个方面提出促进我国服务贸易发展的策略建议。     

基于未确知测度理论的普通铁路客运站服务水平综合评价

评价铁路客运站服务水平是衡量铁路运输服务质量的重点工作,针对评价过程中众多信息的未确知性,将未确知测度理论应用于普通铁路客运站服务水平评价中。首先,对未确知信息进行处理,建立了评价指标体系与等级标准,并应用熵权方法计算指标权重,然后采用问卷调查形式获得指标评价结果,并根据调查统计结果建立单指标测度矩阵,结合指标权重计算出综合评价向量,最后,利用置信度识别准则评定出普通铁路客运站服务水平等级。将此方法应用于石家庄铁路枢纽某客运站服务水平评价中,操作过程表明,该方法具有较好的可操作性,评价结果更加合理、准确,为普通铁路客运服务评价工作的开展提供了一种新的研究思路。     

Child care policy: A need for greater advocacy

While some scholars have recognized the importance of child care to families in the United States (Kamerman, 2001; Waldfogel, 1998), child care has not been viewed as a core social policy concern in the United States. In this article, we provide an overview of child care needs in the U.S. followed by an analysis of three major federal programs that shape U.S. child care policy. The first, the Child Care Development Fund (CCDF), provides financial child care supplements to low-income parents to enable them to engage in paid labor. The second policy, The Family Medical Leave Act (FMLA), is technically a universally applicable policy enabling people to care for a family member in need, including all parents who choose to spend a few weeks of unpaid leave with a newborn child. The third is the U.S. tax policy, including child care exemptions, deductions and credits. We suggest that, though all of these policies exist to help families care for children, they fail the children and families that they are purportedly designed to help. We then discuss the crucial role that professionals who work with families and children can play in shaping U.S. child care policies.     

“Delinquent behaviour as a kind of body politics” against adult regulations — Young people's discourses in Hong Kong

Usually, discourses of young people, particularly for the voices of ‘youth-at-disadvantage’, are silenced no matter in the social construction of their experiences or in the social investigation of their behaviour. Without their voices, a discourse of individual deficits is usually constructed to talk about their delinquent behaviour. However, in the discourses of young people, they considered their problem behaviour as a kind of ‘body politics’ to work against adult regulations. Moreover, obvious gender differences were revealed. While female adolescents constructed their problem behaviour as a tool to rebel against the harsh parental control on their leisure time activities, their male counterparts referred it as an escape to avoid heavy conflicts with parents on their school-to-work situations. In the discourses of young people, what they could do in the face of the adult society was only to rebel or escape with their bodies. Thus, in view of young people's discourse construction of their experiences, gender specific and family based interventions are recommended to work with ‘youth-at-disadvantage’ in outreaching social work service in Hong Kong.     

中国城市社工与志愿者合作模式探析

社工与志愿者是城市社会管理创新的两支重要力量,近年来获得较快发展。但是,由于原来的管理体制分割、观念意识差异等影响,缺乏合作共享,削弱了社会服务的实效。最近,中国通过“第三方力量”的努力,建立“社工＋志愿者”合作的组织平台、资源体系,为城市社会管理提供更多的服务。     

重庆服务外包产业人才体系构建

通过对重庆服务外包企业调研数据的总结和分析,找出了重庆服务外包产业人才面临的问题,提出了重庆服务外包人才的构建模式。     

基于隐性知识的图书馆知识服务模式探讨

图书馆作为保存、传播知识的知识信息中心,作为为教学和科学研究服务的学术性机构以及学校信息化和社会信息化的重要基地,虽然不是一个以追求利润为主的企业组织,但也同样涉及到降低成本和提高经济、社会效益提高的问题,必须顺应时代发展,实现服务内容由信息到知识的增值,提高对用户的贡献度,因此引进知识管理,提供知识服务成为了图书馆的必然选择。     

信息时代高校图书馆信息服务模式

随着网络信息时代的到来,用户信息需求的改变以及现代信息技术的发展,图书馆要不断提高服务质量和水平以满足用户信息需求为主要目标。研究主要包括个性化信息服务模式、学科化服务模式、参考咨询服务模式、学科信息门户服务模式、信息智能代理服务模式和特色数据库建设6种信息服务模式,以期提高高校图书馆信息服务的质量与水平。     

农村信息服务模式创新在苏南区域发展中的地位与作用

在实地调研的基础上,结合苏南地区城乡统筹发展、区域经济发展和农村信息服务发展现状,提出了苏南农村信息需求已然从基本需求向更高层次需求转型,农村信息服务模式创新发展、服务农业现代化是苏南地区现阶段的必然选择,虽然当前苏南地区提升农村信息服务水平还存在着农耕土地少、信息化成本高、农民素质相对较低以及信息化意识薄弱等问题,但是苏南地区选择基于物联网的农业信息服务模式,率先推进农业现代化具有明显的优势,基于物联网的现代农业信息技术的应用和优先建设项目选择等是创新苏南农村信息服务模式的具体对策。