旅游服务创新的驱动力研究——以山西为例

旅游业逐渐成为国民经济的支柱产业,对旅游业进行服务创新研究具有深远的意义。在对服务创新的理论进行回顾的基础上,归纳总结了旅游服务创新的四个决定因素和驱动力,即：企业家精神、技术推动、需求拉动、区域创新体系;以此为模型对山西旅游服务创新的驱动力进行了分析。     

“融和型”社区青少年社会工作服务模式探究

社区青少年社会工作服务体现了多元优势融合、和谐发展的特征.本人在对上海社区青少年服务目标、服务原则、服务内容、服务方法和策略经验研究的基础上提出"融和型"社区青少年社会工作服务模式的概念."融和型"社区青少年社会工作服务模式的形成,反映了中国社会工作实践的本土性特点.     

Women–Family in Quality Perspective

Bringing together women and family in quality perspective bring about interesting discussions in this paper. By integrating previous studies and considering expert opinions, we determinate the variables and dimensions with respect to women’s existence regarding their roles both in the family and at work. Many activities carried out by women represent the consumer aspects of their role. Women undertake these activities to fulfill their needs, which can be classified in the order of preference using Maslow’s Hierarchy of Need. Women success can be measured based on their ability to perform their roles successfully. We identify women’s performance by using quality approach of Personal Quality Maintenance (PQM), which is widely applied in many organizations in order to maintain the service delivery, which meets the customer satisfaction. The effort to enhance women’s satisfaction for their success in playing the multirole in the family and at work is our main consideration. This study may contribute a new point of view regarding for the women’s welfare and existence.     

IMPLICIT OPTIMAL AND HEURISTIC LABOR STAFFING IN A MULTIOBJECTIVE,MULTILOCATION ENVIRONMENT*

This paper presents a tractable set of integer programming models for the days-off scheduling of a mix of full- and part-time employees working α to β days/week (cycle) in a multiple-objective, multiple-location environment. Previous models were formulated to specifically schedule part-time employees working either two or three days per week. These models were intractable because they required complete employee schedule information. The new models are deemed implicit optimal since they are required to supply only essential information. While the number of variables in previous models is an exponential increasing function of β-α, the size of three of the new models is independent of α and β. The first three models developed here (as in [18]) deal with the trade-offs between idle time, the number of employees required to work at multiple “locations,” and the size of the total labor pool. The inherent flexibility of the implicit modeling approach is illustrated by the presentation of various modifications of the basic models. These modifications permit the use of preference weights on the number of employee work days/week (cycle) or the minimization of payroll costs where differential pay rates exist. These latter models may also be formulated such that idle time is ignored, constrained or minimized. The execution time for the implicit models (on a CDC CYBER 730 computer with commercially available software) averaged well under five seconds on 1200 trial problems for the type of application considered in [18]. A solution was obtained in less than 46 seconds of CPU time for a trial problem which would have required over 1.4 million integer variables with previous models. The availability of optimal solutions was invaluable in the development of two heuristics designed to deal with the trade-offs of [16]. In an experimental analysis a previous heuristic produced results which averaged from 74 to 508 percent above optimum across six experimental conditions. The comparable new heuristic produced results which averaged from 3 to 8 percent above optimum for the same experimental conditions. The paper concludes by developing a framework to integrate the results of this research with the tour scheduling problem and by identifying several other areas for related research.     

中国-东盟博览会：当前广西图书馆信息服务的机遇与挑战

中国—东盟博览会在南宁举办,将给广西带来勃勃生机,也给广西图书馆信息服务带来机遇与挑战。中国—博览会将是图书馆信息服务新的生长点:中国—东盟博览会的举办,需要大量的信息,从而直接推动图书馆信息服务生长点的形成;区域经济的大发展,必将吸引大量人才,人才的聚集直接对信息产生需求;教育文化事业的发展,为图书馆信息的服务造就更广大的用户群。因此,要充分发挥图书馆信息资源优势,服务博览会:加强图书馆信息资源的建设;完善图书馆信息服务的管理机制;对外开放高校馆藏信息资源。要增强信息服务质量意识,优化服务功能;形成信息服务产业,参与市场竞争。     

中西部地区生殖健康家庭保健服务能力建设项目调查报告

利用定量与定性调查法,在国家计生委＂中西部项目＂试点中的江西省吉安县、重庆市永川区和海南省澄迈县,对服务对象的健康知识与行为以及他们对家庭保健服务的评价进行了调查研究。调查结果显示：群众健康知识的普及及健康行为基本形成 家庭保健服务拓展了人口计生部门的服务内容和范围 干群关系更加融洽,有利于和谐社会的构建。     

试论社区“时间银行”的发展困境和对策

社区"时间银行"是新型的社区服务模式,在保持强劲发展势头的同时,也遭遇发展困境和障碍。本文指出和分析了社区"时间银行"本身的性质、服务的换算、机构的信誉、志愿者的专业性等问题,并在此基础上尝试着提出了解决这些困境的对策。     

Assessing Impact of Service-Learning Project on Older,Isolated Adults in Rural America

ABSTRACT

With help from a grant from the Corporation for National Service, service learning was infused into four classes of a graduate gerontology course, Aging Well. Thirty-one students were paired with 31 older adults for a period of up to twenty hours. The impact on the emotional and social wellness of the older adults was assessed through student journals, electronic e-mail reflection, and the administration of a survey to older adults. A quantitative assessment of the older adults was attempted using the Life Satisfaction in the Elderly Scale and the Geriatric Depression Scale. Analysis indicated that the service provided to the older adult had a positive impact on their emotional and social wellness.     

关于完善部门服务业统计工作的若干思考

 从国家层面来讲，我国的服务业常规年份统计资料，相当大的比重是由部门统计提供的。本文论述了加强部门服务业统计的必要性和紧迫性，总结了服务业统计工作取得的成绩和面临的主要问题，提出了如何完善部门服务业统计工作的设想和建议。     

服务公平性对储户与银行之间关系的影响

作者在某银行广州地区的15个营业点对储户进行了一次问卷调查,探讨服务公平性对顾客与企业之间关系的影响。数据分析结果表明,结果公平性、程序公平性、交往公平性和储户感觉中的软、硬质量是同一个高阶因子的子因子,储户在正常服务环境中感知的服务公平性影响储户的消费情感和储户对本次消费经历的评估(服务质量、消费价值、储户的满意感),进而影响储户与银行之间的关系(信任感、储户与服务人员的人际关系纽带、储户与银行的感情纽带)和储户的行为意向(再购意向和口头宣传意向)。