外部取向管理创新模式——一个探索性案例研究

构建高不确定环境下中国企业外部取向管理创新模式选择机理的组织创新氛围-企业家精神维度的研究框架,通过质性数据分析方法,辅以ATLAS.ti质性数据分析软件,使用16家企业的数据对两个影响维度的测量指标进行细化和量化,在此基础上采用案例研究小组评分法,基于对组织创新氛围和企业家精神维度指标的测量,选取淘宝的商业模式创新以及绿盛、天翼咨询和正泰电器的营销模式创新的多案例分析对研究框架进行探索性分析.研究结果表明,高不确定环境下外部取向管理创新模式主要包括激进式、元素式、结构式和渐进式4类,外部取向管理创新模式的选择是在组织创新氛围和企业家精神的主导作用下进行的,而当两者均较弱时外部环境成为渐进式外部取向管理创新模式的主要推动因素.     

组织学习影响因素、学习能力与绩效关系的实证研究

回顾了国内外关于组织学习理论及组织学习与绩效关系方面的研究成果,基于中国201家企业调查数据,对采用定性方法提出的组织学习过程模型(6P-1B模型)进行了定量的实证研究.结果表明:6P-1B模型提出的7个方面的组织学习能力与组织绩效有紧密的正相关关系;各组织学习能力的机理要素与各组织学习能力之间有紧密的正相关关系;企业所感知的外界环境的变化程度不同、员工之间的目标正相关程度不同,使得企业在组织学习的机理要素方面的表现存在显著差异.这些研究结果对6P-1B模型的理论逻辑提供了一定的统计检验的支持,同时也给管理者提供了一些关于如何提高组织学习能力的方法和启示.     

组织沟通、人际信任对工作投入影响的机理研究

从组织沟通入手,研究正式和非正式沟通对工作投入的影响,并提出人际信任在组织沟通与工作投入关系间起中介作用。216份数据的实证分析表明,正式沟通显著影响人际信任。非正式沟通显著影响情感信任,对能力信任的影响不显著。人际信任在正式沟通与工作投入关系间起完全中介作用,但在非正式沟通与结果变量间的中介作用未得到验证。研究发现,当加入人际信任变量后,非正式沟通和工作投入的负向关系由不显著变为显著负向相关。     

组织支持、组织文化认同和情绪工作作用机制研究

以服务行业工作人员为研究对象,通过实证分析对组织支持、组织文化认同和情绪工作间的作用机制进行研究。结果表明：同事支持、上级支持和企业支持对表层行为有显著负向影响,上级支持和企业支持对深层行为有显著正向影响;组织文化认同的行为性认同维度对表层行为有抑制作用,认知性认同、情感性认同和行为性认同则能有效激发员工的深层行为;组织支持通过组织文化认同的部分中介作用对表层行为和深层行为产生影响。     

高校体育社团社会责任对成员组织公民行为的影响——心理契约、组织认同的序列中介作用

为考察高校体育社团社会责任对社团成员组织公民行为的影响,以及心理契约和组织认同在它们之间的多重中介作用,采用问卷法对高校体育社团成员进行调查的结果发现:高校体育社团社会责任能够正向预测组织公民行为,心理契约与组织认同在社会责任与组织公民行为中间起中介作用。高校体育社团社会责任通过4条路径影响组织公民行为:直接作用,心理契约、组织认同的中介作用,心理契约和组织认同的序列中介作用。构建的多重中介模型在一定程度上解释了高校体育社团社会责任对社团成员组织公民行为的影响机制。研究结果表明,高校体育社团重视社会责任有助于提高社团成员心理契约和组织认同,进而提高社团成员组织公民行为。     

Leadership to Overcome Resistance to Change

Abstract

The thoughtful behavior analysis of organizational leadership and resistance to change by Goltz and Hietapelto (2002) inspired this follow-up article. Goltz and Hietapelto propose that organizational power is determined by the magnitude, frequency, and quantity of consequences under a person's control, and that people resist change when their consequence control is threatened. This presentation extends the Goltz and Hietapelto article by describing 14 distinctions between management and leadership, and offering 16 guidelines for effective leadership that involve more than consequence control. Thus, while managers obtain their influence by controlling other peoples' consequences, leaders go beyond consequence control to benefit the behaviors and attitudes of their colleagues and coworkers. The leadership guidelines are founded on behavioral research and are relevant and practical for any organizational employee, even those who have only minimal influence on the meaningful consequences of their own and others' work life.     

Turning Over Turnover

Abstract

Human service programs often have major problems ensuring that all direct-care staff positions are filled and keeping staff members after they are hired. Work schedules may have an effect on maintaining the longevity of staff. The purpose of this study was to evaluate the effects of a revised direct-care staff-scheduling system in community homes serving adults with developmental disabilities. The revised direct-care staffing system, which used shift-style schedules, was compared on a variety of measures to existing staffing systems and to a staffing model using married couples and adaptations of the Teaching-Family Model (called Family-Teaching homes). The revised staff-scheduling system was evaluated before and after its implementation and then compared to the Family-Teaching homes using direct-care employee measures of: (1) turnover; (2) position vacancies; (3) number of different employees paid within a pay period; (4) average hourly wages; (5) number of hours worked; (6) average cost for employees per person served; and (7) employee satisfaction. The various staffing approaches were also compared on measures of parent/legal guardian satisfaction and overall program quality. The revised staff-scheduling system was superior when compared to the previous staff-scheduling system on measures of turnover (43% less), vacancies (57% fewer), number of direct-care employees involved in the care of the persons served (13% fewer), and hourly wages (8% more). All of this was achieved without affecting staff-to-client ratios. While these changes were positive, the Family-Teaching homes were associated with significantly better direct-care staff stability and lower costs.     

Physical exercise,employee fitness and the management of health at work

Abstract

This paper presents some recent data on why organizations invest in exercise and physical fitness programmes for their stiff. These data suggest that, owing to a lack of evaluation studies, organizations act mainly on the basis of assumption and belief. However, from a subsequent review of the available literature on the personal and organizational effects of such programmes, it appears that these assumptions and beliefs are not altogether unfounded. The paper concludes by discussing the ways in which exercise and employee fitness programmes might help die individual and their organization in terms of the management of health at work.     

Organizational climate and burnout in a New Zealand social service agency

Abstract

A two-phase study was conducted on the relationship between organizational climate variables and burnout among personnel in a multifunction community service agency. Initial interviews with a small pilot sample identified major sources of stress, which were then incorporated into a second-phase questionnaire to all staff. Multiple regression analyses illustrated that perceived interactions between head office administrators and sections of the agency contributed significantly to emotional exhaustion, whereas perceptions of within-section interactions and involvement in decision-making had a positive impact on personal accomplishment. Perceived communication levels, however, were negatively related to personal accomplishment. The findings suggest the importance of organizational variables and highlight strategies for burnout reduction and effective stress management in human service organizations.     

加入WTO中国企业统计面临的挑战与对策

中国加入WTO后,原有传统企业统计的外部环境、运营方式、统计核算的任务和功能、统计对象范围以及统计方法等必然要面临严峻的挑战。因此,要使企业健康和谐的发展,必须积极采取措施,制定应对策略:及时转变经营理念,建立健全信息管理系统,完善企业统计法制建设和管理体制,培养高素质的统计人才。