The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

The rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006–2018. Results of this research present an overview of ongoing research trends such as theoretical frameworks and methodological preferences. This research also explores how the unique Chinese social media characteristics affect the dialogue between types of organizations and their publics. Contextual factors such as face and favor, relationship (Guanxi) and sentiment (Renqing), and the centralized political system that may facilitate/inhibit dialogue in crises of China are identified as well. Finally, this study suggests promising new directions such as a scholarly assessment tool for the social-mediated crisis communication research in China.     

Tornado warning: Understanding the National Weather Service’s communication strategies

This study explores the National Weather Service’s communication through a multi-sited rapid ethnography that extends the fully functioning society theory. National Weather Service field offices do not employ public information officers. Instead, forecasters predict the weather, craft messages, and build relationships with their publics. Scholars have called for public relations research that examines messages, including how crisis communication can help publics cope. Additionally, scholars have noted that all organizations need public relations, even if they do not employ formal public relations personnel. In our study, forecasters emphasized the need to build their publics’ tornado threat awareness and provided strategies to make weather science accessible. Forecasters discussed a variety of message strategies including avoiding fear appeals, humanizing the organization, and visualizing risks. Forecasters also built relationships with active publics through soliciting weather spotters and empowering them to prepare others for severe weather. Overall, findings expand knowledge about how organizations can employ strategic public relations to benefit society, thereby extending fully functioning society theory.     

The challenge of new gatekeepers for public relations. A comparative analysis of the role of social media influencers for European and Latin American professionals

Social media influencers (SMIs) have become a primary stakeholder group for communication professionals. However, this phenomenon still lacks a coherent body of theory and significant gaps exist in knowledge of how organisations perceive and identify them in the context of public relations, specially through empirical and cross-cultural studies. This comparative research includes European (n = 2710) and Latin American (n = 914) professionals working on different hierarchical levels, both in communication departments and agencies. Despite the massive implementation of social media channels, only a minority of Latin American and European professionals use specific strategies to identify and engage with SMIs. Practitioners prefer traditional identification indicators: personal reputation, the relevance of topics covered, and the quality of the content shared online.     

Social capital,guanxi and political influence in Chinese government relations

Social capital has emerged as a promising theoretical approach to understanding political influence in the public relations literature. However, the rationale of using social capital to influence corporate government relations in authoritarian societies is indistinct. To remedy this, we integrate Bourdieu’s (1986) and Lin’s (2001) social capital theories to explore how applying a variant form of social capital (e.g., guanxi) might shape corporate government relations in authoritarian China. A multi-method, qualitative approach was employed involving 44 interviews, participant observation and document review. The findings highlighted an underexamined “vertical” dimension of social capital (i.e., links with authority in a hierarchy), which enables corporations to exercise agency over the pre-existing and often vague regulatory environment. This study adds a new perspective to social capital with hierarchical guanxi that enriches our understanding of guanxi-based political influence in Chinese corporate government relations.     

Maternal narration about parenting pride and regret is related to youth emotion regulation

As they respond to children's emotions, mothers socialize children's emerging emotion regulation. Mothers' own autobiographical narratives likely reflect in part habitual ways of expressing and managing emotions—ways that may in turn influence the way mothers respond to their children's emotions. We examined features of mothers' narratives about parental pride and regret experiences, and assessed whether these were associated with parental socialization of emotion and the emotion regulation repertoire of their children. Two hundred thirty‐seven mothers with children ranging from 8 to 17 years of age provided two narratives about parental pride and parental regret experiences. Parental emotion socialization and children's emotion regulation were assessed via self‐ and informant‐report using a multi‐measure, multi‐observer approach. We found that features of the way mothers narrated their experiences with a particular child related to their parenting of that child, and that child's emotion regulation. The findings are discussed in terms of their implications for emotion‐related parenting, and the potential importance of parent narratives.     

Political constructions of a cross-community identity in a divided society: how politicians articulate Northern Irishness

ABSTRACT

A shared identity has been shown to reduce prejudice between conflicting social groups. One such common national category is the ‘Northern Irish’ identity which can be inclusive of both Catholics and Protestants. This study analyses the plenary sessions of the Northern Ireland Assembly to show how the national category ‘Northern Irish’ is framed by politicians. Content analysis shows that it is used more often by centrist parties who tend to frame it positively and as part of their political viewpoint. There is also evidence of the instrumental use of this identity by unionists in line with the ingroup projection model.     

高校突发事件网络舆情传播的博弈分析--以香港占中事件为例

高校突发事件网络舆情的管理关系到高校教学乃至社会发展的稳定。以香港“占中”事件为例,运用演化博弈分析方法,建立学生群体面对突发事件策略选择的博弈模型,通过模型分析学生策略选择对网络舆情演变的影响。该模型可推广到一般的高校突发事件,对研究高校突发事件网络舆情具有一定的借鉴意义。     

Can a team have too much cohesion? The dark side to network density

The goal of most work teams is high performance. Prior studies suggest that performance within work groups is influenced by that group’s social network topology. Research has generally revealed to date that group cohesion (i.e., network density) is positively related to team performance under certain conditions. However, more recent research has indicated that this is not the full story. Recent research suggests that an inverse curvilinear relationship exists between social network measures (of which group cohesion is one) and team performance. In response to the need for understanding this relationship more fully, and leveraging the promising new insights that can be garnered with the use of social network analysis (SNA), this study employs SNA as a tool to explore the structural cohesiveness of teams of travel agents. This research extends our understanding of the relationship between intragroup social network relations and team performance by confirming an inverse curvilinear relationship exists between group cohesion and team performance. This paper leverages email communication to determine the social networks of each team, and then examines such in light of team performance. In total, an analysis of more than 7 million emails was undertaken. This study was conducted with work teams within a service organization. Each team in the study carries out the same tasks, i.e., identical task contingency, yet represents a distinct unit of analysis. The study confirms that social network topology is a valuable predictor of team performance and confirms that, like so many other social network measures, group cohesion and team performance share an inverse ‘U’ shaped relationship, not strictly a positive one as previously posited.     

连带责任治理在供应商集群中的有效性研究

在核心企业与供应商集群的渠道关系情境下探讨连带责任治理对机会主义行为的作用,将网络中心性和使用渠道权力纳入连带责任治理研究框架,考察二者对机会主义行为的影响以及对连带责任与机会主义行为之间关系的调节效应。以一家出口企业的供应商集群为研究对象,获得82个连带责任小组样本共246个被调查者的调查数据,应用SPSS 19．0软件和层级回归法对研究假设进行检验。研究结果表明,供应商之间的连带责任对其机会主义行为有显著的抑制作用;供应商领导者的网络中心性负向影响其他供应商成员的机会主义行为,并强化连带责任对机会主义行为的抑制作用;核心企业通过使用渠道权力负向影响供应商集群的机会主义行为,但会弱化连带责任对机会主义行为的抑制作用。