成都市残疾人“个性化”救助模式调研

社会救助的理念和做法源远流长。但多着力于被救助者的"群体"特征,鲜有虑及"个性"需求,因而难免陷入"不及人所需"或"及人所不需"的窘境。如何摆脱这一尴尬局面?成都市提出了"量体裁衣"式个性化服务的举措。调查表明,这一试图破解社会救助难题的新方式能够"及人所需",能够获得被救助者相当程度的认可。但是,在继续推广中,必须处理好三种关系:一是个体需求与全局统筹;二是需求差异与资源配置;三是输血方式与造血目的。     

流动人口计划生育管理服务体系的缺陷与对策

流动人口计划生育管理服务工作是当前我国人口计生工作的难点。通过论述我国流动人口计划生育管理服务体系存在的理论缺陷、管理体制缺陷、融入缺陷、制度缺陷、机制缺陷、资源缺陷和手段缺陷,从战略层面、发展层面、工作层面提出提高流动人口计划生育管理服务效能的系列对策,以期能够破解困扰全国多年的流动人口计划生育管理服务难题。     

推进公共服务均等化途径研究

党的十七大明确提出,"围绕推进基本公共服务均等化,完善公共财政体系。"建设服务型政府,完善公共服务体系,强化社会管理和公共服务。"从而为全面落实科学发展观,加强改善民生,推进公共服务均等化,建设公共服务网络体系指明了方向。从全面落实科学发展观战略视角,对加强改善民生、推进公共服务均等化实现途径的现状、挑战、机遇和路径进行初步的研究,以进一步提高贯彻落实科学发展观和党的路线方针政策的自觉性和坚定性,增强实现党的根本宗旨的责任感和使命感。     

金融业中新服务开发的一般过程与门径管理模式研究

国内大多数金融服务机构的新服务开发 (NSD ,NewServiceDevelopment)活动 ,在相当程度上处于凭经验办事、随意性大的状态 ,缺乏新服务管理的专业意识和技能。基于多行业比较实证研究的国内金融业NSD一般过程总结 ,和构筑在流程解析之上的门径管理模式 ,是提高金融业务创新管理效率的有效途径     

流通数据与读者阅读倾向实证研究

文章对广州大学图书馆2007年各类图书流通数据进行统计分析,旨在了解该校读者的阅读倾向,并在此基础上提出了改进图书馆读者工作的建议：即丰富和优化馆藏,加强重点学科馆藏建设,重视读者需求的调查,提高读者获取信息的能力,正确引导读者阅读等。     

在公共行政的演进中看行政伦理研究的实践意义

行政伦理研究是一个新兴的科学领域,是一项适应公共行政的发展需要和体现了历史发展趋势的科学研究,也是实践性很强的理论建构工作。从公共行政的发展历程来看,特别是在从工业社会向后工业社会的转型过程中,行政伦理研究变得越来越重要。因为,公共行政的实践向行政伦理研究提出了迫切要求,需要通过行政伦理研究来解决那些在“政治路径”、“科学路径”和“市场路径”中都无法解决的现实问题。但是,就社会治理模式从公共行政向公共管理变迁的历史趋势来看,行政伦理研究又具有过渡的性质,它的学科建构目标应当指向公共管理伦理学,而它的实践目标应当是对公共管理这一新型的社会治理模式进行规划和设计。     

影响我国服务型政府建设的因素分析及对策探究——以泉州市行政服务中心为例

通过对泉州市行政服务中心服务质量的问卷调查,描述分析了行政服务中心的服务质量,分析了服务型政府建设的影响因素,并提出相应的对策。结果表明,公民对其整体印象较好,办事效率的满意度较高。公务员素质是影响服务型政府建设的关键性因素,同时,制度也对服务型政府建设产生重要的影响,管理工具并不对其产生相应的影响。文章指出,建设服务型政府的重点是培育公务员的素质,尊重公务员公共服务的理想。     

Service diversification and growth of professional service firms

This study investigates the impact of service diversification on the rate and mode of firm growth in professional service firms (PSFs). Drawing on the extant PSF literature, we identify differing views regarding the growth impact of service diversification. Specifically, some scholars suggest that the external client benefits associated with service diversification should allow PSFs to expand revenues at a rapid pace and pursue less merger and acquisition activity, whereas others imply that increased diversification can cause internal challenges with respect to learning costs, coordination and innovation that can limit the rate of revenue growth and encourage more mergers and acquisitions. We test these competing views using longitudinal data on 137 accounting firms and cross-sectional data on 125 law firms and find that service diversification is negatively associated with the rate of firm revenue growth and positively associated with the use of mergers and acquisitions.     

信息时代图书馆服务机制的创新

信息时代给图书馆带来了机遇和挑战。本文借用创新理论,从服务观念、服务手段、服务内容、服务模式和服务职能等方面阐述了在信息时代转变图书馆服务机制应采取的措施。     

Building inclusion,maintaining marginality: how social and health services act as capital for young substance users

This paper draws on Bourdieusian concepts to examine the social mechanisms driving service ‘choices’ for marginalised young substance users. In doing so, it problematises the individualised understandings of ‘choice-making’ common in the existing literature. The paper uses interview data collected from 26 young substance users to describe the resources they bring to their service encounters, the capitals that they acquire through these interactions, and the ways in which these are mobilised within the fields in which they operate. The analysis finds that services acted as capital-building settings – participants acquired material resources and opportunities for skill-building, and they built relationships that contributed to a positive sense of identity and belonging. But the exchange potentials attached to these capitals were restricted by the logics of service fields that cast them as deficit and limited their opportunities to build productive forms of social capital. By revealing the social mechanisms behind service ‘choices’, the analysis suggests that the most effective services are those that maximise the opportunities for their young clients to build ‘weak ties’, such as with a diverse range of adults who themselves possess resources, and those that acknowledge the identities that young people already possess as rational and self-managing.