Social innovation and ICT in social services: European experiences compared

Innovation in social services and social policies in the European welfare systems is an evolving phenomenon stimulated by socio-demographic, cultural and economic changes. Many social service innovations are linked to disruptive technologies, especially the introduction of information and communication technology (ICT). To discuss the effects of disruptive technologies on health and social services, this article first proposes a framework consistent with the social innovation paradigm. Secondly, based on case-studies, it investigates different models of social and health service innovation driven by technology. The article shows advantages and disadvantages of service innovation driven by technology, and offers some final remarks about future challenges for ICT in health and social services. More evidences of effectiveness and efficiency are necessary to promote public and private investment to implement solutions on a wider scale. However, the impacts of technology-based solutions cannot be measured only in terms of economic aspects but also taking into account whether new technologies really provide the opportunity for citizens to have a better life and advocacy for their rights.     

Travelling concepts and crossing paths: a conceptual history of identity

The concept of identity is ubiquitous in public discourse even though its meaning is often imprecise or nebulous – it is maybe because of this that its contents can be taken for granted. One speaks of individual, personal, group, social, collective and political identity; of identity formation, crisis, diffusion, conflict and politics; a multiple identity may be pathological or a component of an integrated identity; culture and ideology but also knowledge and experience supposedly enrich identity; identity may be rigid or open to development and growth – and so on. Against this background the present paper explores the argumentative uses of the concept of identity in psychoanalysis and in social psychology and sociology.     

Narratives of life experience in the digital space: a case study of the images in Richard Deitsch’s single best moment project†

ABSTRACT

On 8 July 2013, Sports Illustrated media critic Richard Deitsch – inspired by a photo that captured a friend celebrating with a brother who had won the NCAA Hockey Championships – asked his 90,000-plus Twitter followers if they had the best moment of their life captured in a photograph. Deitsch retweeted the initial pictures, which prompted many more people to send out photos of their favorite moments. Many of his followers shared photos of some of their most intimate moments, leading CNN to call Deitsch ‘the sportswriter who made Twitter cry’ [Mendoza, D. (2013, July 11). The sportswriter who made Twitter cry. CNN. Retrieved December 11, 2013, from http://www.cnn.com/2013/07/11/tech/storify-best-moments/.s]. Through a thematic examination of 314 photos shared in the Deitsch exchange, the authors reveal that an overwhelming number of images are identified as milestone moments, or narratives of life experience, which denotes that as communication platforms evolve and technologies offer different modes of expression, users are still selecting narrative structure to disseminate their messages.     

New politics and satire: the Euro financial crisis and the one-finger salute

ABSTRACT

This article argues that the conventional conceptualization in political science of politics is problematic, that it is overly narrow and constrained. This is because it excludes a range of actions like satire and humour which have come to play an increasing role in inspiring and provoking powerful political emotions and in informing the political agenda. Drawing on the work of critical scholars, it is argued that emotion, ethics and art can be deeply political. Moreover, new forms of media have encouraged new–old forms of political action often at the hands of young people who hitherto have been marginalized from the public sphere. Digital technology enables the production of user-generated content, opening new spaces for information, the exchange of ideas and mobilization. This article highlights the work of the young German satirist Jan Böhmermann to demonstrate how expressive art is playing a major role in shaping public opinion, in contesting power elites and informing political debate. In short, I use Böhmermann’s 2015 satire depicting Greco-German relations in the midst of a financial crisis and fears of loan defaults to argue for a broader understanding of politics that is inclusive of activities conventionally deemed non-rational.     

Pierre Bourdieu: theorizing the digital

ABSTRACT

Pierre Bourdieu is known for his research in the areas of education and cultural stratification that led to a number of theoretical contributions informing the social sciences. Bourdieu’s interrelated concepts of field, capital, and habitus have become central in many approaches to inequality and stratification across the social sciences. In addition, we argue that Bourdieu’s ideas also feature in what is increasingly known as ‘digital sociology.’ To underscore this claim, we explore the ways in which Bourdieu’s ideas continue to have a major impact on social science research both on and with digital and Internet-based technologies. To do so, we offer a review of both Bourdieusian theorizing of the digital vis-à-vis both research on the social impacts of digital communication technologies and the application of digital technologies to social science research methods. We contend that three interconnected features of Bourdieu’s sociology have allowed his approach to flourish in the digital age: (1) his theories’ inseparability from the practice of empirical research; (2) his ontological stance combining realism and social constructionism; and (3) his familiarity with concepts developed in other disciplines and participation in interdisciplinary collaborative projects. We not only reason that these three factors go some way in accounting for Bourdieu’s influence in many sociological subfields, but we also suggest that they have been especially successful in positioning Bourdieusian sociology to take advantage of opportunities associated with digital communication technologies.     

Service user involvement in social work education: experiences from Germany and implications for a European perspective

ABSTRACT

Service user involvement (SUI) in social work education has gained widespread attention in Europe and other continents. Nevertheless, experiences on including service users in social work education have not been reported from Germany or other German-speaking countries to date. This paper reports preliminary experiences with implementing SUI in a bachelor’s programme of social work in a German University of Applied Sciences. The main goals of the current paper are (1) to provide a background for implementing service user approaches in Germany by introducing the structure of social work education in Germany; (2) to report experiences from a weekend seminar where service users worked together with students of social work in the framework of a curriculum of a German University of Applied Sciences and (3) to formulate some implications of these experiences for SUI across Europe. The main results were that introducing service user involvement into a German curriculum of social work is possible but needs careful reflection and planning. Experiences gathered in the weekend seminar with service users were encouraging for service users, students and teachers. We conclude that systematically implementing SUI into German curricula of social work is important.     

Mending the gaps in social work education and research: two examples from a Swedish context

ABSTRACT

The gap-mending concept is an analytical tool that helps teachers and researchers in social work to reflect upon what, in their practice, increases, maintains or mends gaps between professionals and service user groups. The article suggests a theoretical background on how gaps in social work practice can be challenged. This includes theories about power and recognition. It then moves on to describe the development of gap-mending strategies in research and education at the School of Social Work at Lund University. Lund University was one of three partners that took the initiative to the international network PowerUs that has focused on gap-mending strategies in social work education. The authors have been working over 10 years in collaboration with service user participation in the education of social workers and in different research projects. In the article, they give examples of gap-mending practices and of challenges that they have faced. The first example is an experimental course that has been given since 2005 where social work students study together with students from service user organizations in a university course. The second example is an attempt to combat homelessness in several Swedish municipalities. Supported by researchers, the development project has been a collaboration between homeless groups, politicians and social workers.     

Yet another minority issue or good news for all? Approaching LGBT issues in European social work education

ABSTRACT

This article addresses the questions of why to include and how to approach LGBT issues in the context of European social work education. Referring to social work’s commitment to LGBT people, the article points out its ongoing relevance as questions of marginalisation and discrimination point far beyond formal equality in legislation and normalisation of homosexuality within existing societal institutions. Furthermore, new questions and dynamics in rapidly changing and highly diverse societal contexts bring about new challenges in addressing LGBT issues. Against this background, the article discusses problems of representation and knowledge and underlines the potential of a queer approach. A queer perspective questions taken-for-granted assumptions about sexual orientation, gender identity and intimate relationships. It challenges normalising categories of sex, gender and desire and brings out possibilities existing beyond the heteronormative order. This way, it offers social work education a powerful theoretical lens to address issues on sexual orientation and gender identity not only as yet another minority issue, but as transversal matter and as good news for all. In this article, we use the acronym LGBT to refer to lesbian, gay, bisexual and trans people. LGBT is meant to include and at the same time emphasise the differences between people who do not (exclusively) define themselves as heterosexual and who cannot or do not want to match or identify with binarities of sex, gender and desire. We do not use the acronym LGBTI because we find it problematic to include intersex people without taking explicitly into account their specific situations and needs. Making a plea for a queer approach, we share – of course – a critical view on categorisations and identity labels.     

Developing social work students’ professional identity: the role of England’s Professional Capabilities Framework

ABSTRACT

Developing professional identity is a key aim of social work education. This paper argues that the Professional Capabilities Framework (PCF) – a holistic, capability approach to student assessment used in England’s social work education programmes – is ideally placed to promote the development of students’ professional identities. The paper discusses two research studies, each of which was stimulated by significant policy changes in England’s social work profession. The author draws out the implications of both studies for supporting social work students to develop their professional identities. It is concluded that the PCF is valued by practice educators as an assessment and teaching tool, while acknowledging that its future is uncertain due to the lack of continuity impacting on England’s social work profession. This paper is equally of relevance for social work educators outside the UK who may be developing and evaluating their assessment approaches and also for those experiencing the impact of rapid policy changes in their own countries.     

Piloting a social work doctoral programme: Ukraine’s vignette

In Ukraine the last decade was marked by significant changes in social work education development that evidence its academization and professionalization. International cooperation was a useful catalyst in these processes. The above has specific implications for developing the three cycles of social work education in Ukraine – Bachelor, Master and PhD programmes. Implemented in 2009–2012, an international project involving six European countries supported piloting of the first PhD programme in social work in Ukraine. This programme encountered a set of challenges that originated from the particularities of social work education in Ukraine and the broader academic context. Participatory observations and reflections demonstrate the challenges evident in Global North–Global South professional relations. Ukrainian social work education history evidences permanent localization of the international standards and experiences that have had various effects on social work academization.