Once More With Feeling: Ethnographic Reflections on the Mediation of Tension in a Small Team of Call Centre Workers

This article explores the labour process of a team of call‐centre workers based in a multi‐client call centre in the West Midlands. Founded on the basis of a 13‐month ethnographic study into workplace resistance in call‐centre environments, this article provides insights into control in call centres, focusing on sexuality, internal team dynamics and discipline. It is argued that control is exerted through management and information technology but it is crucially exerted laterally in the team and sexuality is an important medium of such control. This article focuses specifically on how worker sexuality is deployed to regulate the tension between contradictory imperatives faced by workers. The article then considers the emotional content of the call‐centre labour process, arguing that the apparent resolution of potentially contradictory logic, in fact, depends upon the development by call‐centre workers, encouraged by more senior employees, of informal, pseudo‐sexualized client relations at the point of production. Crucially however the fieldwork reveals that the demands placed upon customer service representatives are subtly gendered.     

Democratic demand for a social Europe? Preferences of the European citizenry

Within the literature on European integration there is a widespread assumption that Europe is in need of intensified and more effective supranational social policy cooperation. However, on the political level it is doubtful whether such measures are welcomed by the national electorates. This article addresses this issue empirically by asking whether there is public demand for promoting greater European welfare policy cooperation and what are the determinants of such a demand. The data source used is the Eurobarometer survey 2000. A number of hypotheses dealing with socio-structural differences, the effects of welfare regime types, the subjective evaluation of the integration process and the role of identity will be scrutinised. Overall, the results indicate that at the attitudinal 'grass root' level there is no unequivocal support for a European welfare responsibility and that some fundamental cleavages are present. It is the regional and cultural aspects, especially, which turn out to be having an effect and to be influencing future political conflicts. A common European welfare arrangement, therefore, cannot be regarded as a solution to the problems the European Union is facing; rather it will raise new and severe problems of finding social and political support.     

中日实现心灵和解,共同创造东亚未来

在经济全球化背景下,掀起的东亚次区域经济合作热潮,只有在政治互信基础上,才能建立起平等互利的区域经济合作。这关键在于日本政府能否"以史为鉴,面向未来",建立起中日双方互动友好关系,最终实现共赢。     

Work and Care Strategies of European Families: Similarities or National Differences?

This paper examines the work and care strategies chosen by full‐time working families with children in Finland, Italy, Portugal and the UK. It asks whether European families in different countries, facing the same problems of balancing employment and childcare responsibilities, respond to their situations in similar ways. An increase in dual‐earner families where both parents work full‐time represents a general employment trend in today's Europe. Also, within families with children, such employment patterns are now more common than they were previously. National differences may therefore not any longer be as marked as often indicated by country‐based surveys. The qualitative data from the SOCCARE Project offer a way to examine this issue. The focal point of the paper is to make a comparative analysis of couples in similar work and care situations. Using their working hours as the common denominator, this paper analyses their daily childcare arrangements and how these are impacted by gender roles, working schedules, flexibility of workplace, income levels, parents’ educational background and availability of care facilities. The paper concludes that European families’ work and care strategies have many similarities whereby national differences may not be as marked as often indicated by contemporary research.     

EU Enlargement: Economic-Cultural Perspective and Cross-Country Comparison

Globalization is constantly changing the appearance of the modern world. The most intense processes of integration are taking place in Europe in the framework of the European Union (EU) enlargement. Though the formal process is more or less concluded, the subtle and informal ones still have a long way to go. Social structures (institutions, organizations, norms, etc.) and actions depend on the cultural environment in the narrowest sense of the word: human perceptions and values. This poses the basic question whether the economic-cultural orientations of the new EU member states are compatible with imported social structures. We have done an empirical research using Hofstede's cultural dimensions and European Values Study database for 26 European countries (23 EU member states, 2 candidate countries, and Northern Ireland as a separate entity). We have also compared the differences and similarities by applying the Ward method (cluster analysis) on our 10 constructed variables.     

美国与欧洲一体化(1942-1957)

二战后期和战后初期 ,欧洲联合运动蓬勃发展。出于对外总体战略的需要 ,美国对早期欧洲一体化的进程极为关注 ,其态度和政策经历了由反对到谨慎支持再到积极介入的转变。作为一种重要的外部动力 ,美国的政策对早期欧洲一体化的顺利进行起到了不可忽视的推动作用 ,具有非常积极的意义     

Characterizing Environmental Harm: Developments in an Approach to Strategic Risk Assessment and Risk Management

Environmental policymakers and regulators are often in the position of having to prioritize their actions across a diverse range of environmental pressures to secure environmental protection and improvements. Information on environmental issues to inform this type of strategic analysis can be disparate; it may be too voluminous or even absent. Data on a range of issues are rarely presented in a common format that allows easy analysis and comparison. Nevertheless, judgments are required on the significance of various environmental pressures and on the inherent uncertainties to inform strategic assessments such as “state of the environment” reports. How can decisionmakers go about this type of strategic and comparative risk analysis? In an attempt to provide practical tools for the analysis of environmental risks at a strategic level, the Environment Agency of England and Wales has conducted a program of developmental research on strategic risk assessment since 1996. The tools developed under this program use the concept of “environmental harm” as a common metric, viewed from technical, social, and economic perspectives, to analyze impacts from a range of environmental pressures. Critical to an informed debate on the relative importance of these perspectives is an understanding and analysis of the various characteristics of harm (spatial and temporal extent, reversibility, latency, etc.) and of the social response to actual or potential environmental harm from a range of hazards. Recent developments in our approach, described herein, allow a presentation of the analysis in a structured fashion so as to better inform risk‐management decisions.     

上海合作组织存在的问题及我国的对策

上海合作组织是当今欧亚大陆最大的一个地区性国际组织,也是第一个由我国倡导创立的区域性国际组织。自创立以来,该组织合作的领域不断扩展、合作的机制日益健全、工作推进日趋务实、国际影响逐渐扩大,但也存在一些问题。对此,我国必须采取相应的对策:加强上海合作组织的合作,以增强组织内部的凝聚力和保持该组织稳步发展的可持续性;应当特别重视中俄两国之间的双边友好合作关系;倡导加强组织内部合作,尽早实现美国从吉尔吉斯斯坦撤出军事基地,等。     

Scenario Tree Modeling to Analyze the Probability of Classical Swine Fever Virus Introduction into Member States of the European Union

The introduction of classical swine fever virus (CSFV) into a country free of disease without vaccination may have huge consequences in terms of both disease spread and economic losses. More quantitative insight into the main factors determining the probability of CSFV introduction (PCSFV) is needed to optimally use resources for the prevention of CSFV introduction. For this purpose a spreadsheet model was constructed that calculates the annual PCSFV into member states of the European Union (EU). The scenario pathway approach was used as most probabilities in the model are very small. Probability distributions were used to take into account inherent variability of input parameters. The model contained pathways of CSFV introduction including the import of pigs and pork products, returning livestock trucks, and contacts with wild boar. All EU member states were included as possible sources of CSFV. Default results for the Netherlands showed a mean overall annual PCSFV of approximately 0.06, indicating that the Netherlands can expect CSFV introduction on average once every 18 years from the pathways and countries included in the model. Almost 65% of this probability could be attributed to the pathway of returning livestock trucks. The most likely sources of CSFV introduction were Germany, Belgium, and the United Kingdom. Although the calculated probabilities were rather low when compared with expert estimates and recent history, the most likely causes of CSFV introduction indicated by the model were considered to be realistic. It was therefore concluded that the model is a useful tool to structure and analyze information for decision making concerning the prevention of CSFV introduction.     

PCS网络中一种改进的呼叫建立算法

PCS系统中,用户漫游到非归属VLR覆盖区被呼时,系统将产生大量信令开销和数据库访问开销。该文为移动用户被呼提出了一种改进的缓冲呼叫算法来降低网络信令开销与数据库访问负荷和呼叫建立时延,建立了一种模型来分析其相关性能。与传统呼叫算法相比,改进呼叫算法能极大降低系统开销,具有较强的可行性。