An integrated and experience-based approach to social work education: The Newcastle model

This paper describes a unique social work education model developed by a group of social work practitioners, all but one of whom were new to academia. The University of Newcastle, in New South Wales, pioneered problem-based learning (PBL) in Australia. The social work programme adopted PBL and gave it a strengths focus, making experience and experiential learning central to its approach. Newcastle's model is based on the belief that learning to be good social workers is best achieved through learning by doing, working with students' experiences, integrating theory and practice, using a collaborative or small group approach, and locating these elements in a strong social justice context. The Bachelor of Social Work (BSW) degree is relatively new. Introduced in 1991, its first graduates entered the workforce in 1995. The Newcastle model provides a unique example of experience-based learning and an integrated approach to social work education.     

基于心流体验视角的在线消费者购买行为影响因素研究

在线消费者处于虚拟的网络环境中,具有其独特的需求和行为特征,而"心流体验"理论在解释影响在线消费者行为的情感和认知因素方面有重要意义.本文将从"心流体验"视角探索影响在线消费者购物行为的因素.本文研究表明,网站设计维度、表现维度、消费者自身维度和网站内容维度都会显著影响在线消费者心流体验,从而导致消费者增加无计划的购买数量以及增强重复购买的意愿.     

关系营销范式下营销努力对客户行为的影响研究

关系营销范式日益得到理论界和实业界的认可,但却很少有研究着眼于不同关系营销努力能否对衡量关系营销绩效的不同客户行为产生一致的影响作用.本文重点研究了客户关系感知与关系营销手段--回报计划对客户重复购买行为与客户份额增加所产生的不同影响.结果显示,不同的关系营销努力对客户重复购买行为与客户份额增加所产生的影响是不一致的,情感承诺与回报计划有助于促进客户的重复购买,而客户满意感与价格公平感更容易影响客户份额的增加.     

Suggestive Selling by Waitstaff in Family-Style Restaurants

Two studies were carried out in family-style restaurants to increase suggestive selling by waitstaff and to assess some of the natural contingencies that may influence suggestive selling. In the first study a combination of goal setting, feedback, and positive reinforcement was presented to waitstaff for suggestive selling of cocktails, appetizers, and desserts. Increases were not uniform across the three categories with desserts showing the greatest increase. The second study was designed to assess some of the possible controlling variables for selling by observing when waitstaff typically suggested cocktails, appetizers, and desserts in over 50 restaurants. Suggestions were more probable after dinner than after lunch and waitstaff were more likely to suggest dessert when the restaurant was not crowded than when it was full and busy. Suggestive selling appears to differ across individual waitstaff and may be differentially reinforced during non-peak times during the day.     

组织创新氛围对员工创新行为的影响:创新自我效能感的中介作用

如何激发员工的创新行为已成为当前人力资源管理研究者与实践者共同面对的重要课题,本研究尝试从组织创新氛围和创新自我效能感这两个视角来回答这个问题。研究采用问卷调查法,通过对478名在职员工的调查,对组织创新氛围、创新自我效能感和员工创新行为之间的关系进行了分析。研究内容与实证结果包括:首先,实证检验了在中国情境下组织创新氛围对员工创新行为的影响;其次,在社会认知理论的基础上,实证检验了创新自我效能感对员工创新行为的影响,这是中国情景下的开拓性研究;最后,创造性地将创新自我效能感引入到组织创新氛围与员工创新行为的关系之中,构建并验证了组织创新氛围→创新自我效能感→员工创新行为作用机制模型,打开了组织创新氛围对员工创新行为的影响机制这一黑箱。这些研究成果不仅为社会认知理论提供了强有力的支持,还为后续研究提供了良好的研究视角和基础,对企业管理实践也具有重要的参考价值。     

Determining Uses and Gratifications for the Internet

Uses and gratifications (U&G) is a media use paradigm from mass communications research that guides the assessment of consumer motivations for media usage and access. It has been used previously in research and decision making related to the promotion of emerging radio and television media. Recent adaptations of U&G research to the Internet are incomplete and have not identified important new Internet‐specific gratifications. This paper empirically derives dimensions of consumer Internet use and usage gratifications among customers of a prominent Internet Service Provider (ISP). Results describe three key dimensions related to consumer use of the Internet, including process and content gratifications as previously found in studies of television, as well as an entirely new social gratification that is unique to Internet use. All three dimensions of gratification are relevant to managing the Internet as a commercial medium, and measures developed from the gratification profiles identified here can serve as trait‐valid scales in future Internet and e‐commerce research.     

Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*

Effects of perceived merchandise and service quality, relative to competition, on retail store performance are investigated using store traffic and revenue growth as outcome variables. A model is proposed and tested using aggregate customer data and store performance outcomes from a group of stores owned by a national retail organization. Results suggest that both service and merchandise quality exert significant influence on store performance, measured by sales growth and customer growth, and their impact is mediated by customer satisfaction. Implications of the results and future research directions are discussed.     

服务补救方式对消费者情绪和行为意向的影响

本文采用情景模拟方法,以饭店服务失误和补救为例,分别测评了主动补救和被动补救对消费者情绪和行为意向的影响,结果发现,服务补救方式对消费者情绪和行为意向的影响存在显著差别,其中主动补救对消费者正面情绪、口碑传播和重购意向的影响显著高于被动补救,而对消费者负面情绪的影响显著低于被动补救;获得服务补救消费者的正面情绪与口碑传播和重购意向呈显著正相关,而消费者负面情绪与口碑传播和重购意向呈显著负相关。     

文化对企业行为的影响研究--来自我国合资企业的实证研究

这项研究以898个中外合资企业为样本,其中包括海外华资和来自西方文化背景的投资所建立的合资企业,分析了企业层面上的数据.假设文化能够影响企业进入的时间、行为和经营成果.通过AVONs分析和回归分析,结果表明了文化和技术资源的影响.     

A Demonstration of Methods for Studying Negotiations Between Physicians and Health Care Managers*

Decision analysis was used to study negotiations in the health care context. This paper found that analytical methods could answer several important questions related to complex negotiations, including whether contracts promote the interest of both parties, whether a decision aid could better meet the priorities of both parties, and whether one negotiator is more successful than the other in repeated negotiations. The paper concluded that micro-health care negotiations can be traced and studied with existing mathematical theories of negotiation.