Predictors of organizations’ crisis communication approaches: Full versus limited disclosure

This study investigates predictors of the public relations (full disclosure) versus legal (limited disclosure) approaches that may be used by organizations during a preventable crisis. Both tangible and intangible aspects of an organization were explored. The results reveal that degree of crisis preparation, public relations influences, and the perception of crisis as an opportunity were significant predictors that determine full versus limited disclosure selection.     

United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment,trust and distrust,and behavioral intentions

In the context of the United Airlines crisis, this study investigated the relationships among customers’ ethical judgment, trust and distrust toward United Airlines, and post-crisis behavioral intentions. Results from an online survey (N = 579) demonstrated that customers’ negative ethical judgment was positively associated with the level of trust and negatively predicted their distrust toward the corporation. Distrust had a bigger impact on stakeholders’ behavioral intentions such as information seeking, mobilizing, and consulting than trust. Findings indicated the important role of customers in corporate crisis management. Theoretical and practical implications were discussed.     

Does one size fit all? The applicability of situational crisis communication theory in the Japanese context

This study investigates the suitability of the Situational Crisis Communication Theory (SCCT) for the Japanese context. The existence of considerable cultural differences between Japan and the United States in terms of responsibility attribution and account giving, which form the foundation of SCCT, suggest a potentially limited applicability of the framework in the Japanese context. In this study, the impact of crisis type and crisis response on corporate reputation was measured for 470 Japanese respondents participating in a 4 (crisis type: misdeed, accident, tampering, and workplace violence) ☓ 3 (crisis response: SCCT recommended response, culturally adjusted response, or no response) between-subjects experimental design. The results reveal that SCCT is only partially applicable to the Japanese context. Crisis responsibility as operationalized by SCCT fails to capture less causality-focused aspect of Japanese responsibility judgments. Implications of the findings for SCCT are discussed.     

我国中小企业应对国际金融危机的新思考

发端于美国的次贷危机,愈演愈烈并形成一场席卷全球的金融危机。本文结合目前我国中小企业现状,从深层次分析了相对国有大中型企业,中小企业受金融危机影响严重的原因。目前国内专家在分析中小企业面临的困境时,往往把罪魁祸首归罪于中小企业融资难,其实并不仅如此。国家财政政策、中小企业自身竞争力也是使中小企业面临困境的重要因素。最后,本文借国家宏观财政政策加大对中下企业扶持的大背景,提出了中小企业走出困境的新举措。     

汶川震后心理危机的早期干预：文献综述与评价

汶川抗震救灾的经验表明：震后相当比例的人会出现心理应激障碍，对此应进行适当的早期心理干预，并以预防PTSD为主要目标，可采取心理急救、严重事件应激晤谈、认知行为疗法、眼动脱敏再加工技术等方法进行。     

Communicating during times of crises: An analysis of news releases from the federal government before,during, and after hurricanes Katrina and Rita

This paper examines the framing of crisis communication strategies before, during, and after Hurricanes Katrina and Rita by analyzing news releases from the Federal Emergency Management Agency, Homeland Security, and U.S. Senators and Governors from Mississippi, Louisiana, and Texas. A qualitative content analysis found that all entities analyzed did not acknowledge their parts in the crises, placed blame on others, and tried to distance themselves from the crises. State leadership also used a unifying approach where they included themselves in the hardships affected residents were experiencing.     

Mayhem in the Magic City: Rebuilding legitimacy in a communication train wreck

This study explores the relationship between corrective action and rebuilding legitimacy. Specifically, the corrective actions taken by the City of Minot and Ward County officials in response to the emergency communication breakdowns during the 2002 Canadian Pacific train derailment and anhydrous ammonia spill are analyzed. The study concludes that corrective action when employed as organizational learning can expedite image restoration, rebuild legitimacy, and better prepare organizations for future crises.     

家庭危机与学校德育功能的拓展

家庭危机的根源在于家庭与社会的恶性互动.在家庭危机的演变过程中,家庭教育的功能受到削弱,学校德育在未成年人良好思想品德育成中的地位提高;学校德育必须加强和改进情感慰藉和行为矫正功能,发展和完善解释功能和预防功能,才能应对家庭危机的挑战.     

儿童信息危机与对策探析

儿童信息危机包括信息泛滥、信息污染、信息虚拟和信息图像化，其主要影响体现在三个方面：儿童加速了“成人化”倾向，呈现出“催赶式”的成长状况；儿童读写能力下降，深度思考和逻辑思维能力欠缺；儿童无法准确提炼有效信息，易受不良信息和虚拟信息的误导。应对儿童信息危机的对策如下：保护儿童的权利，与儿童共享信息权；注重儿童的媒介参与，加强媒介素养教育；制定和完善国家信息政策，颁布儿童互联网保护法律；加强信息监督管理，提高专业人员的媒介自律精神；注重印刷媒体的使用和推广。     

A tale of two kidnapings: Government response to Chibok & Dapchi attacks in Nigeria

This study examines government response to two terror-related incidents in Nigeria, an abduction of 276 schoolgirls in April 2014 and a similar abduction of 110 schoolgirls in February 2018 by terror group Boko Haram. Data consisted of government communications around both incidents, including social media messaging and press statements, supplemented by qualitative interviews with journalists who reported on the abductions. Findings suggest that silence, distancing, acceptance of responsibility, and rebuilding were used to varying degrees in the two incidents. We conclude that the government response to the Chibok incident was delayed, underestimated reputational threat, and attempted to distance itself from the incident, resulting in the emergence of competing frames. The response to the Dapchi abduction was more timely and showcased acceptance of responsibility by the political administration. Implications for terror-related crisis communication in developing countries are discussed.