从非典事件看我国政府的危机管理制度创新

最近非典型性肺炎在我国猖狂蔓延,我国政府的危机管理制度正在经受一次前所未有的严峻考验。这次非典危机充分暴露出了我国政府危机管理制度存在的缺陷,我们必须抓住这个契机,进行政府危机管理制度的创新,以不断提升政府的危机管理能力。     

Issues management and inoculation: Tylenol’s responsible dosing advertising

Issues management developed as a long-term process interested in the continued health and success of organizations. This essay presents a contemporary issues management case that uses inoculation and a priori solutions as issues management tactics. The case study involving Johnson & Johnson’s responsible dosing campaign demonstrates that organizations perceived to have a high standard of corporate social responsibility are not above using deceptive tactics to protect their brand.     

试论五代十国时期南方诸国家室内争的发生原因

试论五代十国时期南方诸国宗室内争的发生原因@何灿浩$宁波大学文学院!浙江宁波315211~~     

Lightning strikes twice: Lessons learned from two food poisoning incidents in Japan

This case study examines the unique occurrence of two food contamination crises at Snow Brand Milk Products Co., Ltd., the top company in the Japanese milk product industry. The separate incidents of food poisoning occurred in 1955 and 2000; the latter incident, involving more than 10,000 victims, was the worst case of food poisoning in Japanese history.     

“非典”之后对高校思想政治工作的思考

2003年春,突如其来的SARS病毒在中华大地肆虐,这场危机引发了社会各界深刻的反思,同时它也促使我们对高校思想政治工作进行全面的深层次的思考.本文着重阐述了思想政治工作应对各种危机的重要作用,以及注重科学精神的培养,加强公德意识教育和确立危机教育理念的重要性和必要性.     

Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse

Crisis communication is growing as a field of study due in part to the frequency and high profile nature of recent crises such as 9/11, Anthrax and bioterrorism in the mail supply, the Tsunami in the Southeast Asia, and Hurricanes Katrina and Rita. In each of these crises, the role of communication has been highlighted. Communication is particularly challenging during crises because an immediate response is necessary, because of the looming threat, and because these situations are inherently uncertain. Much of the present literature suggests that managing image during a crisis is critical to an effective response [Benoit, W. L. (1995). Accounts, excuses and apologies. Albany, NY: State University of New York Press; Coombs, W. T. (1999). Ongoing crisis communication: Planning, managing, and responding. Thousand Oaks, CA: Sage; Hearit, K. M. (1995). “Mistakes were made”: Organizations, apologia and crises of social legitimacy. Communication Studies, 46, 1–17]. Although image is important and embedded within the threat, uncertainty, and chaos of crisis so too is the opportunity for growth and renewal. In this case, depending upon the crisis, either issues of image restoration or renewal may emerge as more of a central theme in the post-crisis discourse. This paper argues that renewal, along with image restoration, is an important genre of post-crisis discourse. As a result, efforts to understand post-crisis communication should be expanded to include both image restoration and the discourse of renewal.     

民族主义原则损伤之后--中国150年羡憎情结

尼采提出"羡憎情结"在人类道德生活中的决定性作用之后,马克斯·舍勒对这一精神现象进行了深刻的研究."羡憎情结"是西方现当代社会、历史、政治等学科中的一个重要概念,是民族情感受挫以后及文化危机之时的典型对外回应方式之一,也是建构集体"自我图象"和"他图象"的心理驱动力.话语分析方法及形象学研究可以揭示,中国150年来的一些典型论说,正是来自内外冲突与心灵创伤的"羡憎情结".     

Impression management in corporate annual reports during the global financial crisis

This paper analyses impression management (IM) during the global financial crisis (GFC). It examines the differences in multiple textual characteristics and attributions between a highly positive performance period (2002–2007) and the GFC period (2008–2012), within the setting of Spain, where these two economic cycles were extreme. In contrast to previous research, companies' extreme poor performance in our sample is driven by an exogenous event. The findings do not show clear evidence of IM based on textual characteristics specifically linked to the GFC. Companies tried not to use overt IM and, to some extent, tried to clarify the impact of the crisis on performance. They were under great scrutiny and probably preferred to tell a more careful story. However, a general pattern of IM was still present during the GFC in the form of consistent positive attributions, favourable benchmarks and enhancement practices. In essence, the crisis did not fully stop IM practices, but rather influenced the way IM was produced. Overall, our results show that IM was lower during the GFC than in the case of poor performance in normal macroeconomic conditions found by previous literature. The results also show that the narratives of firms in the finance and real estate sectors were the most reactive to the GFC, probably linked to their key role in the crisis.     

Does severity matter?: An investigation of crisis severity from defensive attribution theory perspective

Although the concept of crisis severity has existed in the crisis communication literature for two decades, it has not been theoretically tested and explained. Based on Defensive Attribution Theory (DAT), this study intends to specify the relationship between crisis severity and crisis responsibility as well as organizational reputation within the SCCT model. Through a 2 (crisis severity) × 3 (crisis type) between-subject factorial experiment (n?=?274), the study revealed that higher crisis severity causes worse reputation regardless of crisis type. For accidental crisis, higher crisis severity leads to higher intentionality, one dimension of crisis responsibility. The findings indicate that crisis severity still has value in SCCT and deserves further investigation.     

Finding renewal in the midst of disaster: The case of the deepwater horizon oil spill

In 2010, the United States experienced the worst environmental disaster in its history. An explosion on a BP oilrig located in the Gulf of Mexico triggered the crisis. As a result, the United States coast guard and BP were charged with crisis communication in its response to the crisis. This essay provides an unprecedented examination and analysis of the communication experiences of public information officers who worked in the unified command center in Houma, Louisiana during the Deepwater Horizon oil spill response. The authors use the discourse of renewal theory to understand the communication practices and choices of the public information officers. Then, using the renewal framework, the authors present three implications for improving crisis communication research and practice.