国有企业系统变革战略思索

本文从分析国有企业急需解决的现实问题入手,提出了新形势下系统变革的战略观点,集中研究和探讨了当前我国国企管理发展新变革的十大战略思维,进而提出了国企相应采取的一系列策略与措施。     

面向顾客投诉：服务补救和组织学习

本文结合国内外先进企业在售后服务上的经验,提出了面向顾客投诉的有效补救措施,并且指出,企业可以通过顾客投诉的数据资料,结合其它信息,促进企业内各个层面的不断改进,从而实现有效的组织学习。     

Organizational Learning in Global Purchasing: A Model and Test of Internal Users and Corporate Buyers*

This research examines a model centered on organizational learning in purchasing. Two different studies are conducted to test the hypotheses among purchasing users (Study 1) and buyers (Study 2). The user sample consists of users representing 355 strategic business units of a Fortune 500 multinational corporation. The buyer sample consists of corporate buyers of 200 multinational corporations drawn from the membership directory of the National Association of Purchasing Management (NAPM). In each study, the focus is on the learning relationships between corporate buyers and internal users in the purchasing organization. Based on the two studies, the results suggest that organizational learning in the purchasing process is influenced by the organizational culture factors of localness, transformational leadership, and openness. Organizational learning has a positive effect on information processing in the purchasing system, which, in turn, has a positive influence on the cycle time of the purchasing process.     

消费者低碳消费行为的心理归因和政策干预路径:一个基于扎根理论的探索性研究

引导消费者的生活方式和消费模式转向低能耗、低污染、低排放的方向是当前一个重大课题。然而,消费者为什么会实行低碳消费行为模式(即低碳消费行为归自何种心理)?如何促进和引导消费者的低碳消费行为(即低碳消费行为如何才能持续)?对于这两个关键性问题目前还缺乏深度的研究。本文通过深度访谈,应用扎根理论这一探索性技术探究低碳消费行为的深层次心理归因(解决第一个问题)及相应的政策干预路径(解决第二个问题)。研究发现,个体心理意识、社会参照规范两个主范畴是低碳消费行为的内部和社会心理归因。但它们对于低碳消费行为的促成机理并不一致:个体提高心理意识产生相应的低碳消费行为,这归于认知性学习范畴;个体观察参照群体的消费模式及其结果产生特定的低碳消费行为,这归于观察性学习范畴。不同心理控制源的个体(内控型还是外控型)之间也存在一定的差异。低碳传播沟通和情境结构变革两个主范畴是低碳消费行为的政策干预变量,且它们是相互补充、相互配合的。通过传播沟通影响个体心理意识、社会参照规范,通过情境结构变革影响低碳消费行为的成本收益结构成为主要的政策干预路径。这些研究结论可以为政府制定有效的干预政策,为引导消费者的消费行为模式提供理论基础和政策借鉴...     

基于计划行为理论的信用卡使用意向分析及其营销策略研究

在计划行为理论的基础上,使用结构方程模型等数理统计方法,探析了消费者信用卡使用意向的影响因素,建构了消费者信用卡使用意向模型。研究表明,计划行为理论中信用卡态度和知觉行为控制变量对消费者信用卡使用意向有重要影响。此外,研究还进一步将消费者信用卡态度区分为便利性态度、金钱与信用态度,实证研究显示便利性态度对信用卡使用意向有重要影响,并且这种区分是合理的和必要的。     

基于不同动机的联盟控制方式选择及其对联盟绩效的影响——中国企业联盟的实证分析

企业为了不同的目标建立战略联盟,而有效的联盟控制是实现目标的重要保证.本文从战略联盟的动机出发,提出实现不同联盟目标所应采取的控制方式,并研究了不同的联盟控制方式对联盟绩效的影响.通过企业间联盟的数据对本文相关假说进行了实证检验.     

收益率分布主观模型及其实证分析

在累积展望理论基础上,通过累积概率描述主观因素对内在价值分布的影响,建立收益率分布主观模型。建立从经验收益率数据中估计投资群体的风险追求程度、投资情绪和非完全理性程度等行为变量参数的方法。利用沪市A股数据,进行χ2同分布拟合检验,结果表明:0.05水平下,沪市69.56%股票的收益率分布认为符合收益率分布主观模型,接受t分布、双正态混合分布、稳定分布和正态分布假设的股票分别为56.31%、44.80%、46.06%和1.74%。通过比较大、小公司投资群体的行为差异,以及利用收益率主观模型估计的内在价值信息参数和行为参数对截面个股收益率进行解释的实证分析,表明收益率分布主观模型及估计行为参数的方法具有合理性。     

对组织学习、核心竞争能力、战略柔性与企业竞争绩效的理论剖析与实证研究 --探索中国企业增强动态竞争优势之路

在当前超强竞争时代,组织学习、核心竞争能力和战略柔性,越来越成为企业竞争的焦点问题,成为企业营造持久的动态竞争优势的战略武器.本文在对前人有关研究进行回顾、总结和归纳的基础上,开创性地把企业核心竞争能力划分为技术能力、市场营销能力和整合能力这三个关键构成要素,识别出组织学习的三个关键维度,深入剖析了战略柔性的内涵与本质,并在此基础上,论述了它们之间的互动关系及其对企业竞争绩效的影响.最后,本文以来自中国企业的实际调研数据为基础,运用基于偏最小二乘法的结构方程模型(SEM),对上述问题进行了实证分析,剖析了本项研究对中国企业管理的启示.     

Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption

This paper examines effects of tacit and codified knowledge on performance improvement as organizations gain experience with a new technology. We draw from knowledge management and learning curve research to predict improvement rate heterogeneity across organizations. We first note that the same technology can present opportunities for improvement along more than one dimension, such as efficiency and breadth of use. We compare improvement for two dimensions: one in which the acquisition of codified knowledge leads to improvement and another in which improvement requires tacit knowledge. We hypothesize that improvement rates across organizations will be more heterogeneous for dimensions of performance that rely on tacit knowledge than for those that rely on codified knowledge (H1), and that group membership stability predicts improvement rates for dimensions relying on tacit knowledge (H2). We further hypothesize that when performance relies on codified knowledge, later adopters should improve more quickly than earlier adopters (H3). All three hypotheses are supported in a study of 15 hospitals learning to use a new surgical technology. Implications for theory and practice are discussed.     

The impact of learning opportunities and decision authority on occupational health

In an investigation of 418 employees in the Norwegian Postal Service, employees with high learning opportunities and high decision authority were found to be better off on psychological functioning, health and organizational outcome variables than employees with low scores on these variables. Decision authority and learning opportunities had specific and independent impact on subjective health, psychological functioning, coping style and organizational outcome variables. There were, however, also interaction effects between demands, learning opportunities, and decision authority on subjective health. Learning opportunities and decision authority were operationalized with a questionnaire, supplemented with questions on the opportunities to learn skills beyond the present job situation. It is suggested that this is a particularly important dimension for coping with the present day rapid changes in working life, where the objective for many workers will be to broaden their repertoire and competence to increase their flexibility in the labour market.