浅析服务流程质量管理方法——六西格玛应用中的关键性问题

六西格玛的应用从生产转移到服务,同时也产生了影响六西格玛成功应用于服务流程管理的问题。对现有的关于该问题的文献进行综述,明确六西格玛在服务业中应用的关键性问题及其出现的阶段,评估并调查六西格玛循环的各阶段相对应的结构性问题,并提出未来的研究方向。     

Two-stage evaluation of bank branch efficiency using data envelopment analysis

There are two key motivations for this paper: (1) the need to respond to the often observed rejections of efficiency studies’ results by management as they claim that a single-perspective evaluation cannot fully reflect the operating units’ multi-function nature; and (2) a detailed bank branch performance assessment that is acceptable to both line managers and senior executives is still needed. In this context, a two-stage Data Envelopment Analysis approach is developed for simultaneously benchmarking the performance of operating units along different dimensions (for line managers) and a modified Slacks-Based Measure model is applied for the first time to aggregate the obtained efficiency scores from stage one and generate a composite performance index for each unit. This approach is illustrated by using the data from a major Canadian bank with 816 branches operating across the nation. Three important branch performance dimensions are evaluated: Production, Profitability, and Intermediation. This approach improves the reality of the performance assessment method and enables branch managers to clearly identify the strengths and weaknesses in their operations. Branch scale efficiency and the impacts of geographic location and market size on branch performance are also investigated. This multi-dimensional performance evaluation approach may improve management acceptance of the practical applications of DEA in real businesses.     

Pricing decisions in a multi-criteria setting for product recovery facilities

Unpredictability in the arrival time and quantity of discarded products at product recovery facilities (PRFs) and varying demand for recovered components contribute to the volatility in their inventory levels. Achieving profit under such capricious inventory levels and stringent environmental legislations remains a challenge to many PRFs. This paper presents a multi-criteria decision model to determine a pricing policy that can simultaneously address two issues: stabilize inventory fluctuations and boost profits. The model considers that PRFs passively accepts discarded products as well as acquires them proactively if necessary. Under a multi-criteria setting, the current work determines prices of reusable and recyclable components to maximize revenue and minimize product recovery costs. A genetic algorithm is employed to solve the multi-criteria decision making problem. Sensitivity analysis is performed to investigate the effect of sorting yield, disassembly yield, and reusable component yield on the profits, prices, inventory levels, and disposal quantities.     

英语词项搭配范围及可预见度

搭配范围受到词项的语义特征、语义范围、搭配限制、适合性等诸多因素制约;搭配可预见度则受到开放选择原则、成语原则、固化过程、语义韵等诸多因素制约。词项的搭配可预见度在很大程度上取决于词项的搭配范围,两者之间的关联需从多种角度分析考量。     

基于层次分析法对大学生思想政治工作的探索

当前大学生思想政治状况的主流积极、健康、向上,但一些学生不同程度的存在着政治信仰迷茫、理想信念淡薄、价值取向扭曲等问题。通过科学分析寻找解决大学生思想问题的有效方法,即建立一种加强和改进大学生政治素质状况的数学模型,用层次分析法（AHP）寻求在当前影响因素和资源配置下的最优化解答。     

方罐扩口生产的关键技术

方罐扩口罐是市场的消费需求;推行薄铁皮罐是降低生产成本之必须。文章着重阐述解决方罐扩口罐生产问题的三大关键技术及应用——电阻焊自感应检测技术实现高质量焊接、凸轮控制系统精确控制的渐进式扩口技术解决扩口成型时材料拉伸不均匀问题、对封口滚轮曲线优化及热处理技术研究与创新提高方罐的封口质量。实际结果：减少了生产中的材料损耗;实现了全开盖的国产化应用;给异型空罐产业转型升级提供示范。     

基于模糊层次分析的县域特色产业选择

随着全国经济结构的调整,区域特色产业和特色经济的系统性研究越来越重要,而县域特色产业的选择和发展是推动县域经济发展的主要力量。界定特色产业与县域特色产业的内涵,并结合县域经济发展特点深入探究县域特色产业选择的原则,在此基础上制定一套能够综合反映县域特色产业特征的指标体系。利用模糊层次分析法,构建更具实用性和适用性的县域特色产业选择模型,并结合例证分析对某县域的特色产业进行综合评价和选择,为县域主体进行特色产业选择提供更广泛的科学依据。     

思想政治教育过程中若干矛盾的探讨

思想政治教育是一种过程。在思想政治教育过程中有着复杂多样的矛盾,如目标与结果、成事与育人、改造外部世界与改造内部世界、即时效应与积累效应、历史因素与现实因素等,认识和处理好这些矛盾,成为驾驭思想政治教育运动和提高思想政治教育效果的重要条件。     

20世纪以来人类有关语言本质问题的探索历程

20世纪以来,人类有关语言本质问题的认识在原有的基础上继续得以向前发展的同时,也不乏一些新的思想灵光的闪现。一方面,传统的语言工具论、语言符号论之语言本质观在一定程度上得到进一步的阐发与张扬,另一方面,以语言天赋论、语言行为论、语言过程论、语言本体论等为代表的新的语言本质观激荡涌生,开启了人类有关语言本质问题认识的新的路向。