顾客第一论

“顾客第一”有其特定的内涵,它充分体现社会主义企业的根本目的,因而是企业所有经营观念中的一个根本性观念,也是企业生产经营的一个根本指导思想。企业要实现其双重目的,促进物质文明和精神文明建设的发展,并树立各种现代经营观念,就必须坚持顾客第一。     

高校会计制度改革初探

根据《中华人民共和国会计法》等法规条例,参照国际会计准则,高等学校的会计改革应当按基金会计原则,采用＂资产＝负债＋基金结余＂的会计平衡公式,实行预算会计模式的转换．     

理清大经贸战略思路牵引重庆经济快速发展

针对重庆直辖市的特殊市情,提出《重庆市未来五年到2010年对外经贸发展规划》的修改意见:规划的着力点、重庆外经贸特征与自身条件、定位、争取优惠条件、利用外资、货物贸易、服务贸易、经营管理体制改革、基础建设等。     

The Limitations and Opportunities of Business Process Re-engineering in a Politicized Organizational Climate

This paper is concerned with the organizationalchange and project management issues raised by theimplementation of a business process re-engineering(BPR) approach in the politicized hospital context. This is a report of research in progress,focusing on the issues arising at the problem definitionand project planning stages of a BPR application in anoperating theaters department experiencing problems with scheduling and delays. The research designrelies on a case study approach, with the researcher asparticipant observer, as both an adviser to the projectteam and as field interviewer. The paper argues that an ambitious BPR agenda is compromised inat least two regards. First, the lack of precisionsurrounding the focus and methodology of BPR givespolitically motivated actors considerable influence with respect to defining terms of reference in wayswhich will shape potential outcomes in their favor.Second, the complexity and indeterminacy of the businessprocess or patient trail can also diluteredesign attempts. The principal limitations of theapproach thus concern the impracticality of embarking onrapid and radical change working from a blanksheet of paper with respect to organizational and job design. BPR, unlike other organizationdevelopment interventions, is not a contextsensitive approach. The role of project manageris critical in establishing a working balance betweenindividual, occupational, and organizational goals in a manner perceivedto be legitimate in the context. Effective BPR projectmanagement thus requires a combination of political andprocess analysis skills. The principal opportunities of BPR derive from its process orientation,which brings a fresh perspective to a traditionally andfunctionally fragmented organizational setting, andwhich presents a potentially valuable platform for anevolutionary approach to process improvement.     

Underlying Values and Consequences in Financial Services

The freeing of financial markets has brought with it increasing sophistication in regulatory regimes. Over time, a succession of frauds and financial scandals has emphasised some limitations of these complex regulatory schemes. This paper seeks to address the reasons for the events that have caused concern, and suggests that they are to be found principally in three categories: (1) the underlying values that drive financial services; (2) the assumptions and values of regulatory regimes, and (3) the increased opportunities to break or evade the rules. Some possible ways forward are sketched. This revised version was published online in July 2006 with corrections to the Cover Date.     

Culture and Organization: The Case of Transmanche-Link

The relationship between culture and organization has often been discussed, but rarely explored directly. This paper implements a cultural values instrument taken from Hofstede together with a behavioural instrument derived from Van de Ven to matched samples of British and French managers working on the Channel Tunnel project. The results largely replicate the findings of Hofstede regarding cultural values, but do not support the predicted implications for behaviour. In essence, the British were found to be more bureaucratic and more team-oriented than their French counterparts, who tended to be more fonceur and competitive. This indicates that the relationship between culture and behaviour might be more complicated than research to date suggests.     

家族企业可持续发展的路径选择研究

家族企业在全世界经济中占有重要地位。从各个不同角度研究家族企业可持续发展的理论问题,介绍家族企业可持续发展路径选择的SHEMP理论,并且探讨了此种路径选择与环境的关系:从宏观的角度进行家族企业可持续发展的PEST分析,进而提出在现有融资环境、诚信环境和职业经理人市场条件下,我国家族企业的选择路径。     

电子化供应链管理实施方法研究

首先总结e化供应链的特征,分析了e化供应链与传统供应链的区别,然后对e化供应链管理的实施模式进行了总结、分析和对比,在此基础上提出了基于Web Service的e化供应链的一体化解决方案,最后对基于该方案的e化供应链的实施过程进行了论述。     

人力资源个体价值计量方法——当期实现价值系数法

由于人力资源自身具有复杂性、不确定性的特点,使得人力资源价值难以计量。而准确的计量人力资源价值,尤其是人力资源的个体价值是人力资源会计能否实施的关键因素。针对这个问题,本文在分析前人成果的基础上提出了人力资源当期实现价值系数法计量模型。并通过实例验证了计量模型的实用性。     

冲突视角下运输订单商业竞争战略研究

运用图模型理论研究冲突视角下中欧班列运营过程中运输订单商业竞争战略,构建“渝新欧”班列运营商、“苏满欧”班列运营商和昆山IT企业之间的商业竞争冲突模型。利用TOPSIS法评估班列的运输效率,确定决策者偏好,通过计算均衡解获得符合各决策者利益的理性对策。借助灵敏度分析研究决策者偏好改变对模型冲突结果的影响。研究表明:在竞争中,运输效率较低的一方可以通过降低价格弥补自身劣势而获得订单;运输效率较高的一方只有通过降价才能获得订单。该研究为班列运营商提供利益冲突中的商业竞争战略,能为顾客企业选择高效合理的运输线路提供有效的战略决策,同时亦能为宏观调控者规范市场、提高市场运输效率提供有效的政策启示。