A Literature Review of Organizational Behavior Management Interventions in Human Service Settings from 1990 to 2016

We reviewed the Journal of Applied Behavior Analysis (JABA), Journal of Organizational Behavior Management (JOBM), and Behavior Analysis in Practice (BAP) from 1990 to 2016, to identify articles that evaluated organizational behavior management interventions in a human service setting. Of those articles, 75 articles met the inclusion criteria for the review, 44 from JABA (1990 to 2016), 22 from JOBM (1990 to 2016), and 7 from BAP (2008 to 2016). We categorized each selected article by setting, employee population, client population, assessment, dependent variable, independent variable, and outcome measures. Results from the review are discussed for all three journals. Recommendations are made to broaden the scope of population and dependent variable targets, include more assessments, and include outcome data when applicable.     

An Evaluation of Staff Preference for Graphic Characteristics

The purpose of the current study was to assess staff preference for how data were displayed on graphs. Specifically, preference for line versus bar graphs was assessed, as well as preference for data displayed as one date in time versus multiple dates showing performance trends. A secondary purpose of the study was to assess staff comprehension of the data presented across different graphic displays. Participants included 60 entry-level direct care staff and 25 seasoned therapists. Therapists had more advanced training in applied behavior analysis than the direct care staff. The vast majority of direct care staff preferred data depicted as a bar graph versus data depicted as a line graph, even preferring a single bar graph over a time-series line graph. The therapists preferred time-series line graphs to bar graphs. Most staff demonstrated understanding of the data, regardless of how it was depicted.     

Service diversification and growth of professional service firms

This study investigates the impact of service diversification on the rate and mode of firm growth in professional service firms (PSFs). Drawing on the extant PSF literature, we identify differing views regarding the growth impact of service diversification. Specifically, some scholars suggest that the external client benefits associated with service diversification should allow PSFs to expand revenues at a rapid pace and pursue less merger and acquisition activity, whereas others imply that increased diversification can cause internal challenges with respect to learning costs, coordination and innovation that can limit the rate of revenue growth and encourage more mergers and acquisitions. We test these competing views using longitudinal data on 137 accounting firms and cross-sectional data on 125 law firms and find that service diversification is negatively associated with the rate of firm revenue growth and positively associated with the use of mergers and acquisitions.     

Using Lean Six Sigma to improve mobile order fulfilment process in a telecom service sector

This study proposes and follows a specific and systematic framework for implementing Lean Six Sigma (LSS) methodology in a telecom company in order to improve customer satisfaction by minimizing the company’s response time to customer requirements. The goal of this study was achieved by utilizing several LSS tools under five phases of the DMAIC methodology. Unlike previous studies in the telecom sector that used only qualitative method, in this study, both qualitative and quantitative methods were utilized to draw meaningful conclusions. As a result of the implementation of the LSS methodology, the average order fulfilment lead time for sales orders (SO) and value-added service (VAS) orders was reduced from 10.3 to 5.9 days and from 1.5 to 0.5 days, respectively. The reduction in lead time resulted in an increase in the sigma level for SO and VAS orders from 0.44 to 1.26 and from 0.73 to 2.66, respectively. These improvements were expected to lead to a financial benefit in savings of over $600,000 per year in operational costs, enhancements to customer experience and an increase in revenue generating opportunities. Moreover, this article enriches the existing literature on the application of LSS concept in the service industry, and helps the company to speed up the response to customer requirements.     

面向服务的复杂成形装备产品架构设计与优化

复杂成形装备作为高端制造产业的基础装备,是各产业转型升级和技术进步的重要保障。同时快速发展的互联网与大数据等新兴信息技术已经成为装备制造业创新不可或缺的组成部分,极其深刻地影响着复杂成形装备产业的制造模式、发展战略以及产品的开发方式。本文研究了面向服务的复杂成形装备产品架构设计与优化方法。采用公理化设计的域结构思想,建立需求域、功能域和架构域之间的映射关系;提出了基于QFD的功能生成方法以及功能模型约简方法;利用DMM建立产品架构和服务架构之间的关联关系;利用模块化理论方法,并考虑成本因素对产品架构进行优化。     

Building inclusion,maintaining marginality: how social and health services act as capital for young substance users

This paper draws on Bourdieusian concepts to examine the social mechanisms driving service ‘choices’ for marginalised young substance users. In doing so, it problematises the individualised understandings of ‘choice-making’ common in the existing literature. The paper uses interview data collected from 26 young substance users to describe the resources they bring to their service encounters, the capitals that they acquire through these interactions, and the ways in which these are mobilised within the fields in which they operate. The analysis finds that services acted as capital-building settings – participants acquired material resources and opportunities for skill-building, and they built relationships that contributed to a positive sense of identity and belonging. But the exchange potentials attached to these capitals were restricted by the logics of service fields that cast them as deficit and limited their opportunities to build productive forms of social capital. By revealing the social mechanisms behind service ‘choices’, the analysis suggests that the most effective services are those that maximise the opportunities for their young clients to build ‘weak ties’, such as with a diverse range of adults who themselves possess resources, and those that acknowledge the identities that young people already possess as rational and self-managing.     

网络服务提供者( ISP)信息披露制度——以著作权法领域为中心

在信息技术的发展背景下,网络侵权数量呈现直线飙升.关于网络服务提供者间接侵权责任的建立使权利人确认直接侵权人陷入困境.著作权领域的司法和实践为信息披露制度的建立奠定了良好的基础.立足我国的具体实际和网络现状,信息披露制度应当规定包括网络接入服务提供者在内的网络服务提供者均负有一定的信息披露义务,严格信息披露的条件,采用“通知与反通知”的履行方式,明确网络服务提供者信息披露制度下的责任分配,促使网络服务提供者制定统一的信息披露行业规定.     

优化国际语言服务环境背景下关于大学英语写作教学的若干反思

国际语言服务的水平直接体现了一个城市乃至国家的国际化程度,关系到一个城市或国家的国际形象和国际竞争力。随着中国与国际社会的交流日深,对既有自己的专业又具备一定的英语综合运用能力的复合型人才的需求也随之增加。他们不但要有一定的英语口头表达能力,书面表达能力也面临着新的挑战和要求。但我国高校的大学英语课普遍对写作环节重视不足,导致学生的写作基础薄弱。文章分析了大学英语写作过程中存在的普遍性问题并提出了相应的对策。     

新常态视角下高校社会服务功能拓展研究

高校社会服务功能拓展是经济"新常态"背景下的应有之义和必然选择。强化高校社会服务的职能观,以社会需求为导向培养应用型人才,面向社会领域主动开展科学研究,构建高校科学研究转化机制,建立高校社会服务的激励与评价机制,是高校社会服务主动适应和服务"新常态"的重要举措。     

Fostering Global Citizenship Dispositions: The Long-term Impact of Participating in a High School Global Service Club

To assist teachers in fostering students' global citizenship dispositions through service experiences, this article reports findings from a case study that investigated one high school's global service club and its impact on former club members' global awareness and global citizenship dispositions. Data were collected from Web-based documents and interviews with the faculty advisor and four former members. Data were analyzed by using the constant comparison method to elicit the following findings: (1) fundraising and awareness campaigns, when connected to a larger global service network, can act as viable local actions to combat global poverty; (2) club involvement can produce adults who feel more globally aware, but who do not necessary display critical understandings of global issues; and (3) club involvement can have a positive impact on global citizenship dispositions as participants reported feelings of empowerment and personal/social responsibility, yet no former club members continued participation in global service initiates as adults. Findings suggest the need for structural support when establishing high school global service clubs and, to optimize critical justice aims, local service actions should be tied to a more formal global citizenship curriculum.