当代大学生社会焦虑及其影响因素研究——以厦门大学为例

采用多阶段分层抽样,对厦门大学300名本科生进行有关社会焦虑的问卷调查,并以“风险社会”为研究背景,从认知的视角,考察大学生的社会焦虑现状及其影响因素,结果发现：大学生的社会焦虑主要集中在发展问题、情感问题和物质问题上,且对发展问题表现出普遍焦虑;风险认知对大学生的社会焦虑有显著影响,风险认知越强烈,社会焦虑程度越高;社会价值观念对大学生的情感焦虑和物质焦虑有显著影响,将先赋性因素作为人生发展决定性因素的大学生体验到更多的情感焦虑和物质焦虑;行为应对方式对大学生的社会焦虑有显著影响,积极行为应对方式作为一种中介因素能够缓解大学生的社会焦虑。     

顾客不公平对客服员工工作满意度的影响研究

该文以新疆某通讯公司的服务厅前台业务员与客服接线员为案例,以情绪智力与劳动关系氛围分别作为个人与组织层面的调节变量,运用相关分析、回归分析等统计方法,探讨了其对顾客不公平与工作满意度关系的调节作用。结果显示:被调查员工总体满意度不高,不满意的因素除顾客不公平行为的侵犯,主要还有工作量大、工作要求与监督过于严格等。为此,企业应重视顾客对员工满意度的影响;应采取措施减轻顾客不公平的危害,并通过改善劳动关系氛围缓解顾客不公平对满意度的负面影响;应通过对情绪智力的培养来提高员工应对顾客不公平的能力。     

First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction

With the growing influence of online social media, firms increasingly take an active role in interacting with consumers in social media. For many firms, their first step in online social media is management responses, where the management responds to customers' comments about the firm or its products and services. In this article, we measure the impact of management responses on customer satisfaction using data retrieved from a major online travel agency in China. Applying a panel data model that controls for regression toward the mean and heterogeneity in individual preference for hotels, we find that online management responses are highly effective among low satisfaction customers but have limited influence on other customers. Moreover, we show that the public nature of online management responses introduces a new dynamic among customers. Although online management responses increase future satisfaction of the complaining customers who receive the responses, they decrease future satisfaction of complaining customers who observe but do not receive management responses. The result is consistent with the peer‐induced fairness theory.     

艺术直觉与艺术创造

艺术直觉就是主体不借助于逻辑思维程序和经验积累 ,直接洞察某一现象的社会涵义、思想意义和审美价值的能力。艺术家具有这种特别敏锐的生活洞察力。艺术直觉的特征具体表现为感性性和情感性、模糊性和转化性、直接性和整体性。艺术直觉在艺术创造中的作用是十分明显的 ,在艺术创造的实施阶段 ,艺术直觉具有不可替代的作用。在艺术活动过程中 ,艺术直觉是在隐存状态中协助艺术家进行理性认识的。艺术直觉能够以“思维的感觉”帮助艺术家迅速准确地把握审美客体的本质和规律 ,并能够以“直接领悟”审美客体本质 ,帮助艺术家进行审美创造     

Optimal Insurance With Divergent Beliefs About Insurer Total Default Risk

This paper extends the classic expected utility theory analysis of optimal insurance contracting to the case where the insurer has a positive probability of total default and the buyer and insurer have divergent beliefs about this probability. The optimal marginal indemnity above the deductible is smaller (greater) than one if the buyer's assessment of default risk is more pessimistic (optimistic) than the insurer's. As an application of the model, we consider the market for reinsurance against catastrophic property loss and propose an expected utility theory explanation for the increasing and concave marginal indemnity schedule observed in this market.     

国有商业银行储蓄业务顾客满意度测度及改进

在回顾顾客满意度研究成果的基础上,针对国有商业银行"让顾客满意"服务理念的缺乏,以国有 商业银行储蓄业务为研究对象,分析了储蓄业务顾客满意度的测度方法、过程和指标,对国有商业银行如何提 高储蓄业务顾客满意度提出了合理建议。     

论王维诗歌中的听觉感知

王维诗歌中的音声类型丰富,分布广泛,几乎渗透于所有题材之中.就其发生的环境与背景看,主要有田园隐居、边塞大漠、幽谷深林、人际交往等几方面.王维诗歌中情思诗意常由声音触发,突显作者对当下情景音声的体认与感知,使诗歌愈发凝练简洁,感情愈发深厚热烈,表达更为充分鲜明.王维诗歌听觉感知与意境营造关系密切,听觉感知使意境的建构多维立体,打破静态景观的凝滞板结,有助于情思的纯化与景境的提炼,具状难以摹写的景致,弥补诗境创设中仅执视觉一端而造成的缺陷,突显有我之境.王维诗中的听觉感知如绘画中的留白,渲染弘阔的诗歌背景,同时给读者以广阔的想象空间,激发读诗之人去想象重构意境.     

The Dynamics of Evolving Beliefs,Concerns Emotions,and Behavioral Avoidance Following 9/11: A Longitudinal Analysis of Representative Archival Samples

September 11 created a natural experiment that enables us to track the psychological effects of a large‐scale terror event over time. The archival data came from 8,070 participants of 10 ABC and CBS News polls collected from September 2001 until September 2006. Six questions investigated emotional, behavioral, and cognitive responses to the events of September 11 over a five‐year period. We found that heightened responses after September 11 dissipated and reached a plateau at various points in time over a five‐year period. We also found that emotional, cognitive, and behavioral reactions were moderated by age, sex, political affiliation, and proximity to the attack. Both emotional and behavioral responses returned to a normal state after one year, whereas cognitively‐based perceptions of risk were still diminishing as late as September 2006. These results provide insight into how individuals will perceive and respond to future similar attacks.     

基于响应时间的现场服务人员配置理论研究

适当数量的客户服务代表是现场服务质量的有力保障,传统的服务代表数量的确定主要依据成本和费用最小的原则,这会忽略客户的时间满意度。以响应时间作为人员配置的准则,利用现场服务排队近似M/G/m模型来确定基于某响应时间的人员配置数量,可为人员配置提供更为科学的决策方案。     

Socioenvironmental Threats to Pastoral Livelihoods: Risk Perceptions in the Altay and Tianshan Mountains of Xinjiang,China

Subjective risk perceptions give rise to unique policy implications as they reflect both the expectation of risk exposure and the ability to mitigate or cope with the adverse impacts. Based on data collected from semistructured interviews and iterative ranking exercises with 159 households in the Altay and Tianshan Mountains of Xinjiang, China, this study investigates and explains the risks with respect to a seriously understudied population and location. Using both geostatistical and econometric methods, we show that although fear of environmental crisis is prevalent among our respondents, recently implemented pastoral conservation, sedentarization, and development projects are more likely to be ranked as the top concerns among affected households. In order to reduce these concerns, future pastoral policy must be built on the livestock economy, and intervention priority should be given to the geographic areas identified as risk hot spots. In cases where pastoralists have to give up their pastures, the transition to other comparable livelihood strategies must be enabled by creating new opportunities and training pastoralists to acquire the needed skills.