商店定位:消费者购买导向的适应和调整

购买导向反映了消费者不同的购买方式和心理状态,它对零售商店实现特色化经营具有十分重要的意义。购买导向受到消费者人口统计因素、零售商、媒体和周围人群的影响,这表明顾客购买导向是可以调整的,因此商店定位可以建立在已经存在的购买导向基础上,也可以建立在适度调整顾客购买导向的基础上。后者为商店定位提供了一种新的思路。     

小城镇零售业发展的业态选择

小城镇零售业体系的建设是推动小城镇经济发展的重要力量。着重探讨了小城镇零售业发展过程中如何进行零售业态的选择。从零售业态的内涵出发,结合小城镇的业态发展状况,分析了小城镇零售业的业态需求,并对几种主要的零售业态的特点作了比较,在此基础上,结合零售业态结构的变化规律、评价零售业态先进性的标准以及小城镇居民的消费需求特征,提出了小城镇零售业态选择的指导原则。     

世界成功百货业的经验分析及其启示

中国传统百货业采取了一些措施 ,以解决发展中暴露出的一些问题 ,但仍不足以应付日趋激烈的市场竞争。世界上几大百货企业的成功 ,有共性亦有特色 ,中国百货业可借鉴其经验 ,找出适合国情的对策     

加拿大中小零售商可行的电子商务方案

互联网改变了企业的商业运作 ,在为企业扩展业务空间的同时 ,也给企业带来了巨大的风险。中小企业经营资本有限 ,在从事电子商务时应谨慎行事。加拿大现存的网上购物商厦模式有 5种 :网上购物目录、独立商店、门户商厦、链接中介及混合型商厦。本文从供求双方评估这些网络商厦 ,并据此向中小零售业者推荐可行的电子商务方案     

网络商店满意度影响因素的实证分析

互联网环境下,人们的消费方式和消费习惯在不断发生变化,越来越多的消费者习惯于通过网络购买商品,网络商店已经成为一种消费者普遍接受的零售业态,并且网络商店之间的竞争程度在不断加剧.消费者网络购物满意度是影响网络商店保持竞争地位和获得竞争优势的关键因素.文章首先通过小组座谈和文献分析,总结出28个影响网络商店满意度的因素;其次通过因子分析提炼出7个因子;最后运用多元回归分析确定了7个因子的重要性程度.这些影响网络商店满意度的因素按照重要性程度从高到低依次是,网站安全/保密性、服务质量、产品质量、个性化服务、产品价格、网站易用性/便利性、网站页面设计.文章还提出了提升网络商店满意度的对策建议.     

斛兵塘及其历史文化价值探讨

合肥工业大学南校区的斛兵塘传统观点认为是曹操当年大军南下时用来“清点人马”的土坑,但经过考证应是三国时期曹魏军屯所留下的水利遗址,从而还原了历史真相,丰富和深化了斛兵塘的文化内涵,也为合肥工业大学校园文化建设增添了浓重的一笔.     

Consumer's Attitude and Retailers' Images in Creating Store Choice. A Study of Two Different Sides of the Same Story

The determinants of store choice on the part of the consumer are complex. Our study indicates that consumers find the issues relevant to store choice as lacking in quality and certainly not congruent nor tangential to the retail marketing concept. As our model shows, perceptions are developed through stimuli that are created by the retail environment both internal and external. If these were the only issues retailers had to deal with, their challenge in understanding consumer store choice behavior would be formidable. Add to those dimensions the perceptions that are formed through the consumer's own psychological, physiological and behavioral attributes and the complexities of the challenge can seem to be insurmountable. The complexity of the situation increases exponentially when, as our research seems to indicate, the psychological and behavioral components can be compounded by such little understood dimensions as ambivalence and vicarious sociality. There is light at the end of the tunnel. Retailers need to benefit themselves by reaching out the broad resources of research to effectively develop the resource information necessary to successfully position themselves relative to their consumers expectations. This revised version was published online in July 2006 with corrections to the Cover Date.     

基于供应链收益共享契约的格子铺经营机制优化分析

格子铺经营模式已引起理论者和实践者广泛关注.针对格子铺经营模式的合作问题,在努力因素影响需求的市场环境里,基于供应链视角,通过建模与优化,分析了节点企业的决策特征与策略选择,讨论了收益共享机制对格子铺经营模式的影响,研究表明单纯的收益共享机制,无法实现格子铺经营模式的整体绩效最优(即由格主、铺主参与的供应链合作机制的协调),不能够改善格子铺合作；当对租金收取机制进行调整,使其为促销、广告投入的一定比例时,收益共享机制可以实现合作的协调,进而达到改善格子铺经营的目的.     

“Wrong place to get help”: A field experiment on luxury stores and helping behavior

Three experiments were conducted in field settings. It was hypothesized that luxury stores may act as environmental reminders of materialism and that helpfulness would vary according to the presence or absence of such cues. Study 1 (N = 80) indicated that consumers coming out of famous brand stores displayed less helpfulness, as compared to mere passersby. Study 2 (N = 112) showed passersby were less helpful near a luxury brand store than in an ordinary street with no shops. In Study 3 (N = 360), passersby were less helpful when walking down a street lined with highly exclusive stores, as compared to streets with ordinary stores or no stores. Results, limitations, and directions for future research are discussed.     

网上商店顾客忠诚度的提升策略

对于网上商店来说,忠诚客户的培养与维护是企业竞争力的重要决定因素,更是企业长期利润的根本源泉。文章对网上商店顾客忠诚度的特点进行了分析,并结合我国网上商店的实际提出了提升客户忠诚度的建议。