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Abstract

In the field of stress research it is often assumed that social support as well as coping behaviour contributes to feelings of health and well-being. However, until now it has not been altogether clear whether a main-effect model or a buffer model was the more appropriate for explaining the role of these factors in response to stressful situations. In this paper, a research project is described in which both the direct and indirect effects of social support and coping were studied in the work situation of nurses. The results offer more support for a main-effect model than for a buffer or moderating-effect model, especially with regard to the coping strategies ‘active problem-solving’ and ‘palliative behaviour’. However, some moderating effects on nurses‘ reactions to their work situation were found for social support and for ‘comforting cognitions’ as a coping strategy.     

烟草行业零售户满意度测评及其提升对策——基于安徽烟草商业企业的调查数据分析

运用比较成熟的顾客满意度测评理论,以安徽省烟草商业企业为例,分析烟草公司面临的形势、经营状况、特别是其销售网络的现状,阐述了安徽烟草公司进行卷烟零售户满意度测评的意义,提出测评实施方法,测评卷烟零售户对烟草公司的满意程度,以了解零售户对烟草公司满意状况和存在的不满意方面。在此基础上,提出了改善这些不足的对策建议,期望以此提高卷烟零售户对烟草公司的满意程度。     

战国变法运动与大一统的中央集权

战国变法运动的目的是要建立起一个大一统的帝国.它以富国强兵为争夺天下的手段,用加强中央集权来打击内部的分裂势力.变法运动的过程是体制改革的完成与大一统实现的过程.     

秦简中的赎——睡虎地秦墓竹简研读札记

睡虎地秦墓竹简有多处关于"赎"的规定,虽不及张家山汉简系统、完整,但正因为它的具体和零散,却承载了大量的历史信息,对于理解秦汉以前的赎刑有关键意义。"刑疑赦从赎"是赎刑产生的基础,但作为法定刑的"赎"并不必然具有"代用"意义;其法律后果不具有身份内容,属于整个刑法体系中比较轻的一个序列。"赎"的执行方式比较灵活、开明,更表明"赎"作为法定刑是一种比较单纯的财产刑。"居赎"解决了赎刑适用对象的贫富差别问题,使其成为一种周密可行的、可以普遍适用的制度。     

The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation

A key question in marketing decision-making pertains to what makes decision-makers focus on various types of information in different ways. Particularly in relation to a key marketing and management variable such as customer satisfaction this is an important issue. Costly derived customer satisfaction measures need to provide customer-oriented guidance regarding where to prioritise. Traditional research on intelligence use has mainly focused on objective research attributes, such as research quality. In this article, however, we will adopt the idea that decision-makers weigh information differently based on their perception of its relevance. With respect to crucial customer satisfaction information this represents an exciting, but nevertheless unexplored field of research. The results of latent variable modelling show that the strength of decision-makers’ attitudes toward customer satisfaction leads to a differentiated usage of satisfaction intelligence. By taking this into consideration, management and intelligence providers will be able to more effectively disseminate customer satisfaction information and facilitate a more customer-oriented perspective within firms.     

试析决定海运服务企业成果的因素

在新贸易保护主义思潮的影响下,国际海运业的竞争日趋激烈,海运服务企业也面对着激烈的国际竞争。而通过实证研究海运服务企业服务的质量、顾客满意度对海运服务企业经营成果的影响,结果发现,海运服务企业投资越大,获得的信任度就越高;往来企业之间的信任度越高,满意度就越高;海运服务业之间的信任度和满意度越高,其经营成果就越好。因此,海运服务企业必须不断提高顾客的信任度和满意度,以此来提高企业的经营成果。     

模糊满意关系上的决策

在许多决策问题中,备选方案上的二元优先关系是模糊的。本文分析了基于二元模糊优先关系上的奥尔洛夫斯基(Orlovsky)算法。该算法中,具有最大的不劣于程度的元是最佳元,因此算法存在一些缺陷。本文提出了一种新算法。新算法中,具有最大满意程度的元是最佳元。新算法弥补了 Orlovsky 算法的缺陷。     

公共关系与CI、CS和声誉管理

近年来在国际性的公关反思思潮中 ,对公共关系与 CI、CS和声誉管理之间的关系的争论是大家关注的焦点之一。它们每一个都作为不可或缺的构成组元 ,共同构筑了现代社会组织的经营与管理的新的理念系统和思想体系。要用辩证的观点和当代复杂科学的观念来科学地认识它们之间的关系     

现代汉语领属范畴研究

领属范畴是现代汉语语法研究中一个重要的研究课题。对领属关系问题进行系统、详尽的探讨 ,不仅有利于描述和解释汉语领属范畴的独特表达方式 ,而且还有助于对外汉语教学和机器对自然语言的处理。以往人们对领属问题也有所研究 ,但由于理论方法的局限 ,只单纯注重从句法上进行分析。其实领属范畴除了句法还涉及客观世界、语义诸方面内容。采用认知语言理论 ,从认知角度进一步研究领属的语法特征 ,可以更好地探讨现代汉语领属范畴的本质。