Remediating Affect: “Luclyn” and Lesbian Intimacy on YouTube

This article focuses on Kaelyn and Lucy, a long distance (US–UK) lesbian couple who document their relationship on YouTube. Their channel has attracted a following of hundreds of thousands of individuals who profess to feeling an intimate attachment to the couple. This article considers how Kaelyn and Lucy's performance of lesbian intimacy online has amassed such a following. In exploring the multiple feelings that Kaelyn and Lucy's YouTube channel contains, it builds on and contributes to theorizing online emotion, and in particular, frames their channel as a “digital archive of feelings” (Kuntsman, 2012). Picking up on the way in which followers profess to having unmediated access to their relationship, I build on Bolter and Grusin's concept of “remediation” to argue that Kaelyn and Lucy produce a sense of immediacy for their followers through the remediation of other romantic genres. Secondly, I draw out the importance of time to the creation of a sense of shared intimacy, arguing that Kaelyn and Lucy's use of YouTube invites followers to feel as though they are sharing in the timing of the couple's relationship. This article thus uses this case study to reflect on the process by which a contemporary representation of lesbian intimacy has become a scene of attachment, whereby a larger “intimate public” (Berlant, 2008) has formed.     

Mutual help without borders? Plurality and heterogeneity of online mutual help practices for people with long-term chronic conditions

Online mutual help experiences may represent an opportunity for people with long-term chronic (LTC) conditions and their caregivers. However, there are very few accounts of or research on online practices of mutual support about such issues. On the other hand, the growth of online experiences of mutual aid has been extensive in recent decades. These experiences have been conventionally classified under the notion of ‘online support groups’. However, the notion of group seems to be reductive for the variety of forms, meanings and implications of such experiences. On the basis of these assumptions, our paper aims at: a) describing the main differences between traditional forms of mutual help and online mutual help; b) identifying the emerging forms of online mutual help experience, emphasizing their distinctive features; c) tracing the potential connections between different experiences and people, practitioners and institutions. We identify three main types of online mutual help experience: groups, communities and extemporary practices. We then analyze the value they can have for LTC people, caregivers, practitioners and institutions, emphasizing their heterogeneity. Finally we discuss the overall evolution of the mutual help phenomenon, considering its transition to an online dimension.     

Supervisees’ Perceptions of Effective Supervision: A Comparison of Fully Synchronous Cybersupervision to Traditional Methods

Despite a great increase in the popularity of cybersupervision, little research is provided regarding supervisees’ perceptions of its effectiveness. This study examined the differences in Master’s level counseling student supervisees’ perceptions of participating in cybersupervision as compared to traditional face-to-face clinical supervision. Results indicated no significant difference in the perceived effectiveness between the two conditions. Implications and suggestions for future research and practice are provided.     

Incorporating Internet‐based Interventions into Couple Therapy: Available Resources and Recommended Uses

Although there are a number of highly efficacious in‐person treatments designed to ameliorate relationship distress, only a small proportion of distressed couples seek out in‐person treatment. Recently developed internet‐based interventions based on these in‐person treatments are a promising way to circumvent common barriers to in‐person treatment and give more distressed couples access to these efficacious interventions. The overarching aims of this review are to provide couple and family therapists with a broad overview of the available internet‐based interventions and provide suggestions about how these interventions might be utilized before, during, or after in‐person treatment. The majority of the review centres on internet‐based interventions for distressed couples and covers four distinct types of resources: relationship advice websites; assessment/feedback interventions; enrichment interventions for satisfied couples; and interventions targeting at‐risk or distressed couples. Included is a case study of one couple's journey through a newly developed intervention targeting at‐risk couples, OurRelationship.com . Internet‐based interventions targeting individual psychopathology (e.g. anxiety and depression) are also reviewed. These interventions would be particularly useful as an adjunctive resource for in‐person couple or family therapy when referrals for a concurrent in‐person individual therapist are not feasible (because of time, financial, or geographic constraints). We close with three appendices: two appendices with information on currently available internet‐based interventions; and one appendix with recommendations on how to incorporate these resources into in‐person therapy.     

自有品牌和在线直销渠道交互影响研究

零售商引入自有品牌产品和制造商开辟在线直销渠道是企业增强竞争力、增加收入的一种有效途径。一方面,零售商自有品牌弱化了制造商品牌的竞争力;另一方面,在线直销渠道的引入减少了制造商对零售商销售渠道的依赖程度。利用博弈论方法,研究零售商引入自有品牌产品和制造商开辟在线直销渠道的相互影响。结果显示,在制造商不开辟在线直销渠道的情形下,产品给消费者带来的效用较大时,零售商引入自有品牌产品更有优势;在零售商不引入自有品牌产品的情形下,制造商开辟在线直销渠道更有优势;当制造商开辟在线直线渠道,零售商不引入自有品牌产品时,消费者收益最大。     

基于PDCA的用户生成内容在线翻译质量管理

用户生成内容的在线翻译质量好坏直接影响到读者的阅读体验。基于PDCA循环理论的四个阶段——计划（plan）、执行（do）、检查（check）和改进（action）,结合用户生成内容的在线翻译实例,通过在上述阶段分别采取预翻译译文检测、术语管理、译前编辑和译后编辑等手段进行在线翻译质量管理,有效提升译文的翻译质量,并据此提出可操作的用户生成内容在线翻译质量管理流程图。     

基于服务能力均衡的网购供应链资源整合决策

为客户提供满意的个性化服务是网购企业提升客户体验价值和竞争力的关键,满意的个性化服务需要对网购企业后台运行的供应链资源进行有效整合。在网购供应链资源整合特征分析基础上,从网购供需服务能力动态协调与均衡的角度出发,基于网购个性化服务模式分析并挖掘出资源整合的主导因素,建立了整合决策的优化数学模型,搭建了改进的蚁群寻优算法来实现整合决策优化的求解。最后通过算例验证了方法的有效性与可行性。     

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Although extensive academic research has examined the dynamics of interpersonal interactions between service providers and customers, much less research has investigated customer service encounters through technological interfaces such as the Web in electronic commerce transactions. Corporate websites have become an important point of contact with customers for many companies. Service has been described as one of the most important attributes for online business to influence traffic and sales. However, more research is needed to understand how Web‐based technological capabilities of services affect customer satisfaction. In this paper, we propose viewing the interface between online buyers and sellers through the lens of service management to identify possible determinants of online customer satisfaction. A company's website is considered its electronic service delivery system. We look at this electronic service delivery system from its process point of view. Our findings indicate that as the electronic service delivery system process improves, a customer's perception of the website's ease of use increases, leading to increased service value and perceived control over the process, which increases customer satisfaction. The research provides evidence that the technological capabilities embedded in the website processes are an important factor in determining service quality and ultimately online customer satisfaction.     

美国网络安全政策导向及其启示

互联网已经融入了当代社会的各个领域,并成为了一个国家赖以正常运转的＂神经系统＂,而一旦出现网络危机,该国整个社会有可能陷于瘫痪。因此,网络安全已成为国家公共安全的＂致命威胁＂。美国政府在确立维护网络安全的国家战略,完善维护网络安全的管理机制,优化网络安全的技术组织结构,健全维护网络安全的法制体系等方面的经验对我国网络安全保障体系建设具有一定的借鉴意义。