加强图书资料服务,促进科研事业发展

任何科学研究都需要图书资料提供信息支持。当前社会科学研究的新形势对图书资料提出了更大的要求。科研单位的图书馆、资料室及其专业人员应加强管理、提高服务的质量和水平,以促进社会科学研究事业的繁荣发展。     

Responding to global shifts in social work through the language of service user and service user involvement

'Service user' advisory representation is required by law and/or regulation in British social, health and educational programmes. This is similar to client counsels or consumer groups in the USA, which are required in some, but not all, US social service sectors. Often users of welfare services are excluded from citizenship – both formally and in terms of actual restraints on their citizenship rights. There remains uncertainty, however, about how best to identify and enable such individuals to participate in service user involvement without continued marginalisation. This study seeks to contribute to our emerging understanding of service user initiatives by exploring preferred terms of reference and service user involvement from the point of view of persons often categorised as service users by social policy, health and social care providers and academics, but who do not necessarily take part in self-organised service user groups.     

南宁市公务员培训市场化探析

当前南宁市公务员培训存在培训经费投入大、培训效果不理想和培训效果难评估等问题。为此,需要通过培训市场化来提高培训绩效。为了促进公务员培训市场化进程,政府需要制定培训市场行业标准和准入制度,需要建立公务员培训质量保证体系,培训评估体系和培训机构网络,来加快和保障培训项目的市场化。     

推进服务型制造:优化我国产业结构调整的战略思考

金融危机对中国产业造成严重冲击。以高能耗、高污染、低附加值、低劳动效率的要素投入型为主要特征的中国经济迫切需要实现产业结构的调整、优化和升级。制造业是中国经济的中坚力量,“服务经济”是21世纪主导的经济模式,实现制造业与服务业的融合发展,推行服务型制造,是推进中国产业结构调整的必由之路。     

The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value

The current growth of the service sector in global economies is unparalleled in human history—by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge‐intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the interdisciplinary nature of service, integrating technology, business, social, and client (demand) innovations. This paper describes the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service.     

Assessment of Patient Classification in Appointment System Design

This paper investigates two approaches to patient classification: using patient classification only for sequencing patient appointments at the time of booking and using patient classification for both sequencing and appointment interval adjustment. In the latter approach, appointment intervals are adjusted to match the consultation time characteristics of different patient classes. Our simulation results indicate that new appointment systems that utilize interval adjustment for patient class are successful in improving doctors' idle time, doctors' overtime and patients' waiting times without any trade‐offs. Best performing appointment systems are identified for different clinic environments characterized by walk‐ins, no‐shows, the percentage of new patients, and the ratio of the mean consultation time of new patients to the mean consultation time of return patients. As a result, practical guidelines are developed for managers who are responsible for designing appointment systems.     

Operations in the Service Industries: Introduction to the Special Issue

This special issue of Production and Operations Management offers a sample of ongoing research that focuses currently on the services industries. The articles selected cover a spectrum of application areas as well as methodologies.     

资本体现式技术进步及其对经济增长的贡献率(1981—2007)(英文)

本文将资本分为建筑资本和设备资本两类,利用内生经济增长模型阐释资本体现式技术进步对经济增长的作用,并利用资本质量指数调整设备资本存量,考察资本即期服务效率调整后的资本体现式技术进步对我国经济增长的贡献率,结果显示:设备资本投资中的体现式技术进步年均增长率为4.78%,对经济增长的贡献率为10.6%,占资本贡献的14.8%。技术进步贡献呈阶段性变化,且不同类型技术进步贡献出现分化。相对于20世纪80年代,90年代后资本体现式技术进步贡献呈下降趋势,而中性技术进步贡献呈现先降后升的变化特征,但降幅大、升幅小。     

凭单制购买养老服务中的问题与成因——以北京市养老服务券政策为例

2008年以来,北京市开始尝试凭单制购买养老服务这一方式,帮助老年人在社区养老,同时对社区养老服务企业进行鼓励和扶助。但是在实践中出现了养老服务券贬值、违规兑换现金等问题。原因在于政府、企业、老年人之间不能有效互动,以及老年人主导地位的缺失。政府在这一政策中的地位至关重要,其角色应该由服务的"指挥员"转变为"服务员"或"裁判员"。     

Using Community-Based Participatory Research to Develop a Series of Core Competency Trainings Within a Developmental Disability Program

ABSTRACT

The New York State Talent Development Consortium at the Office for People with Developmental Disabilities (OPWDD) mandated developmental disability programs to train and evaluate direct service providers (DSPs) on seven core competencies. Utilizing community-based participatory research (CPBR) – an approach where clients, providers, and researchers share their knowledge and experience to identify study areas, formulate research questions, and use results to improve practice – a needs assessment was conducted by a New York-based developmental disability program to inform a training curriculum. Six focus groups were conducted from a purposive sample of 14 DSPs, and 19 managers/supervisors. Staff identified skills that corresponded with six out of seven competencies. Staff recommended hands-on training on: appropriate communication to deal with individuals with severe disabilities; professionalism; person-centered care; and education on terminology in behavioral health plans, medication, and mental health illnesses. Empowering DSPs through CBPR allows for a training curriculum catered toward staff needs, which may be well-received and utilized. The CBPR process employed may be beneficial to other agencies within the intellectual and developmental disabilities field, particularly at a time when the demand for nonlicensure providers such as DSPs is increasing, and there is a need to train them to render quality and effective services.