基于未确知测度理论的普通铁路客运站服务水平综合评价

评价铁路客运站服务水平是衡量铁路运输服务质量的重点工作,针对评价过程中众多信息的未确知性,将未确知测度理论应用于普通铁路客运站服务水平评价中。首先,对未确知信息进行处理,建立了评价指标体系与等级标准,并应用熵权方法计算指标权重,然后采用问卷调查形式获得指标评价结果,并根据调查统计结果建立单指标测度矩阵,结合指标权重计算出综合评价向量,最后,利用置信度识别准则评定出普通铁路客运站服务水平等级。将此方法应用于石家庄铁路枢纽某客运站服务水平评价中,操作过程表明,该方法具有较好的可操作性,评价结果更加合理、准确,为普通铁路客运服务评价工作的开展提供了一种新的研究思路。     

Child care policy: A need for greater advocacy

While some scholars have recognized the importance of child care to families in the United States (Kamerman, 2001; Waldfogel, 1998), child care has not been viewed as a core social policy concern in the United States. In this article, we provide an overview of child care needs in the U.S. followed by an analysis of three major federal programs that shape U.S. child care policy. The first, the Child Care Development Fund (CCDF), provides financial child care supplements to low-income parents to enable them to engage in paid labor. The second policy, The Family Medical Leave Act (FMLA), is technically a universally applicable policy enabling people to care for a family member in need, including all parents who choose to spend a few weeks of unpaid leave with a newborn child. The third is the U.S. tax policy, including child care exemptions, deductions and credits. We suggest that, though all of these policies exist to help families care for children, they fail the children and families that they are purportedly designed to help. We then discuss the crucial role that professionals who work with families and children can play in shaping U.S. child care policies.     

“Delinquent behaviour as a kind of body politics” against adult regulations — Young people's discourses in Hong Kong

Usually, discourses of young people, particularly for the voices of ‘youth-at-disadvantage’, are silenced no matter in the social construction of their experiences or in the social investigation of their behaviour. Without their voices, a discourse of individual deficits is usually constructed to talk about their delinquent behaviour. However, in the discourses of young people, they considered their problem behaviour as a kind of ‘body politics’ to work against adult regulations. Moreover, obvious gender differences were revealed. While female adolescents constructed their problem behaviour as a tool to rebel against the harsh parental control on their leisure time activities, their male counterparts referred it as an escape to avoid heavy conflicts with parents on their school-to-work situations. In the discourses of young people, what they could do in the face of the adult society was only to rebel or escape with their bodies. Thus, in view of young people's discourse construction of their experiences, gender specific and family based interventions are recommended to work with ‘youth-at-disadvantage’ in outreaching social work service in Hong Kong.     

中国城市社工与志愿者合作模式探析

社工与志愿者是城市社会管理创新的两支重要力量,近年来获得较快发展。但是,由于原来的管理体制分割、观念意识差异等影响,缺乏合作共享,削弱了社会服务的实效。最近,中国通过“第三方力量”的努力,建立“社工＋志愿者”合作的组织平台、资源体系,为城市社会管理提供更多的服务。     

重庆服务外包产业人才体系构建

通过对重庆服务外包企业调研数据的总结和分析,找出了重庆服务外包产业人才面临的问题,提出了重庆服务外包人才的构建模式。     

基于隐性知识的图书馆知识服务模式探讨

图书馆作为保存、传播知识的知识信息中心,作为为教学和科学研究服务的学术性机构以及学校信息化和社会信息化的重要基地,虽然不是一个以追求利润为主的企业组织,但也同样涉及到降低成本和提高经济、社会效益提高的问题,必须顺应时代发展,实现服务内容由信息到知识的增值,提高对用户的贡献度,因此引进知识管理,提供知识服务成为了图书馆的必然选择。     

中国城市公共服务指数·2010

“中国城市公共服务指数”编制目的在于为各有关城市制定发展战略和相关政策提供依据,进而为中国公共服务的健康、持续发展,提供智力支持。对2010年中国35个城市公共服务指数排名及简要分析后,进一步阐明其指标体系及脸谱图,以期进一步促进地方政府提供公共服务及实现基本公共服务均等化,并在各项具体工作中努力实现这一目标。     

提升城市公共服务质量打造服务型政府——2010连氏中国城市公共服务质量调查

以“服务型政府”的基本价值为导向,充分结合中国国情,运用科学的标准、方法和程序,初步构建了涵盖公共服务所有重要维度的“连氏基金中国城市公共服务质量评价体系”,利用这个体系对中国32个主要城市的公共服务进行了评估与分析。     

关于山东省实现基本公共卫生服务均等化的对策思考

基本公共卫生服务均等化是我国基本公共服务均等化的重要组成部分。近年来,山东省基本公共卫生服务水平不断提高,但各地市存在供给差异。基于此,分析其成因,并提出山东省实现基本公共卫生服务均等化的具体对策成为亟待解决的重要议题。     

信息服务均等化推进创新型城市建设的途径--以唐山市高校图书馆信息服务为例

信息服务均等化作为城市发展不容忽视的重要影响因素,在创新型城市建设中发挥着重要的推进作用。本文在已有的创新型城市建设的经验上,结合信息服务均等化的优势,提出了信息服务均等化推进创新型城市建设的途径,并进行了分析。