Risk Science Contributions: Three Illustrating Examples

This article aims to demonstrate that risk science is important for society, industry and all of us. Rather few people today, including scientists and managers, are familiar with what this science is about—its foundation and main features—and how it is used to gain knowledge and improve communication and decision making in real-life situations. The article seeks to meet this challenge, by presenting three examples, showing how risk science works to gain new generic, fundamental knowledge on risk concepts, principles, and methods, as well as supporting the practical tackling of actual risk problems.     

Asian children’s verbal development: A comparison of the United States and Australia

Using longitudinal cohort studies from Australia and the United States, we assess the pervasiveness of the Asian academic advantage by documenting White-Asian differences in verbal development from early to middle childhood. In the United States, Asian children begin school with higher verbal scores than Whites, but their advantage erodes over time. The initial verbal advantage of Asian American children is partly due to their parent’s socioeconomic advantage and would have been larger had it not been for their mother’s English deficiency. In Australia, Asian children have lower verbal scores than Whites at age 4, but their scores grow a faster rate and converge towards those of Whites by age 8. The initial verbal disadvantage of Asian Australian children is partly due to their mother’s English deficiency and would have been larger had it not been for their Asian parent’s educational advantage. Asian Australian children’s verbal scores grow at a faster pace, in part, because of their parent’s educational advantage.     

No Mind Reading Necessary: Conducting Evidence-Based Electronic Resource Marketing and Outreach Using Marketing Research Assessment

Abstract

In her presentation entitled “No Mind Reading Necessary: Conducting Evidence-Based Electronic Resource Marketing and Outreach” at the North Carolina Serials Conference April 2019, Kate Hill discussed marketing research strategies and outreach tools used to increase online users’ access to electronic resources and primary resources. In an effort to connect users to seldom-used resources, Jackson Library collaborated with university partners to develop surveys to identify the information-seeking behavior of its users and apply the gathered marketing research to strategically plan outreach activities.     

Evaluation of bank branch growth potential using data envelopment analysis

Banks occasionally employ frontier efficiency analyses to objectively identify best practices within their organizations. Amongst such methods, Data Envelopment Analysis (DEA) was found to be one of the leading approaches. DEA has been successfully applied in many bank branch performance evaluations using traditional intermediation, profitability and production approaches. However, there has been little focus on assessing the growth potential of individual branches.This research presents five models that examine three perspectives of branch growth. Each model was applied to the branch network of one of Canada׳s top five banks to gauge the growth potential of individual branches and to provide tailored improvement recommendations. Using various analysis methodologies, the results of each model were examined and their functionality assessed.     

Unaddressed problems and research perspectives in scheduling blood collection from donors

Many optimisation problems arise in managing the Blood Donation (BD) supply chain. Most of them have been addressed in the literature, while other problems, e.g. donation scheduling, have not been sufficiently addressed so far. However, blood collection from donors may have a disruptive impact on the entire BD supply chain if not properly managed. For example, scheduling donation appointments based on some system metrics may improve the flow of blood units through the BD supply chain and increase the quality of service perceived by donors. In this short communication, we present the donation scheduling problem and highlight the lack of work in the literature that deals with this problem. Then, we analyse the impact of an unbalanced flow of blood units on the BD system and the benefits that may derive from a suitable appointment scheduling. Finally, we propose suggestions for future research in BD collection scheduling that may improve the BD process.     

The Delphi technique: an untapped approach of participatory research

In this article, we describe ways that the Delphi technique can be extended from its more traditional approaches and processes in order to make it a tool for scholars using participatory methods. This innovative proposed approach is called the change-oriented Delphi. We describe this innovative approach using an example from our own work to create solutions to the growth of non-tenure-track faculty in higher education institutions, which is negatively impacting student outcomes.     

Uncovering the Mystery of How Users Find and Use eBooks through Guerilla Usability Testing

Abstract

This case study focuses on user research that was conducted to enhance our users’ ebook discovery experience. We took an outward-facing approach by seeking the users’ perspectives. We wanted to know: How do users find ebooks? How do they perceive multiple records for the same title? Would users find additional metadata useful, such as download availability, file format, and chapter titles? We coordinated guerilla usability testing in our library lobby, inspired by low-overhead, high-impact user experience work at other academic libraries. The resulting data gave us a much-needed new perspective of ebook usage that supplements what we already know from our day-to-day work.