现代服务业供应链整合与上海国际贸易中心建设

在当今经济全球化背景下,供应链日益成为产业组织的一种主流生产模式,高端与专业性服务业的供应链整合尤为重要。服务企业能否形成以其为核心的供应链,关键取决于各自的供应链管理能力。通过考察上海商贸、金融、物流、计算机与信息服务业等涉及国际贸易中心建设的关键服务行业,在分析上海国际贸易中心建设中现代服务业供应链整合发展的现状与存在问题的基础上,提出上海增强服务业供应链整合能力的对策建议。     

进一步完善来沪人员服务和管理,推进城乡统筹发展——上海解决“新二元结构”的途径、前景及举措

国家＂十二五＂规划明确提出,特大型城市要合理控制人口规模,同时要坚持因地制宜、分步推进,把有稳定劳动关系并在城镇居住一定年限的农民工及其家属逐步转为城镇居民;对暂时不具备在城镇落户的农民工,要改善公共服务,加强权益保护。上海作为外来人口规模庞大的特大型城市,必须高度重视解决＂新二元结构＂,既要积极改善来沪人员的公共服务,促进符合条件的来沪人员不断融入上海,又要合理控制人口规模,防止＂城市病＂。     

Comparison on predictors of mental health service use among Asian older adults

Studies have mostly examined mental health service use of older Asian immigrant combining all Asian Americans into one group whereas immigration backgrounds and socioeconomic status of each Asian minority group are different. Therefore, this study aimed to identify predictors of mental health service use within specific ethnic groups among older Asian adults focusing on Chinese, Japanese, Korean, Filipino, and Vietnamese in California. The Behavioral Model for Vulnerable Populations (BMVP) is used to guide the secondary data analysis of a sample of 3,453 older Asian immigrants from the California Health Interview Survey (CHIS). Logistic and linear regression analyses are performed to examine predictors of mental health service use and the frequency of mental health service use, respectively. As results, mental health‐seeking patterns differ by ethnicity within the older Asian immigrant sample, not being married (Korean), higher levels of acculturation (Filipino), lower levels of neighborhood cohesion (Korean and Vietnamese), higher levels of perceived safety (Korean) and lower levels of perceived safety (Vietnamese), higher levels of mental distress (Korean and Filipino), and having perceived need (all) were related to more visits for mental health services. The study findings highlight the necessity of cultural competency services and programs for each Asian ethnicity.     

Key Determinants to using Telehealth Technology to Serve Medically Ill and Depressed Homebound Older Adults

Despite the increasing evidence for the effectiveness of telehealth technology in screening and treating chronic diseases, and comorbid depression among older adults, they have been slowly adopted by home health care (HHC) agencies. Therefore, this study aimed to identify factors that determine telehealth technology adoption. Twenty directors from the National Association for Homecare & Hospice member agencies completed a 45-min telephone interview. Questions were asked regarding their perceptions of telehealth, the key determinants of telehealth adoption and use, and recommendations they would give on telehealth adoption. The majority of the participants perceived telehealth as effective for managing symptoms and reducing cost. Meanwhile, some participants had a mixed feeling toward telehealth for depression care as they did not recognize their agency as equipped with the necessary resources and trained staff. Moreover, significant determinants of telehealth adoption included the agency-related characteristics, the patient-home environment, reimbursement and cost-related factors, and staff telehealth perception. Findings imply that there is a need for financial support both at the state and the federal levels to encourage telehealth adoption among HHC agencies. Future studies should consider exploring strategies used by successful programs to overcome barriers.     

Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector

Abstract

Retail networks are striving to achieve competitive advantage by increasing value through loyalty and efficiency with a focus on service operations. As sales promotions have become an integral part of the retail supply chain planning, customer behavioural aspects based on loyalty and service operations have been challenged greatly. Subsequently, management capabilities, such as planning and timely replenishment, have become complicated tasks for many retail store managers. This study develops a model integrating retail network value and efficiencies with customer behaviour and performance. We validate the model using survey data from prominent U.K. retail store customers. Our data analysis shows that both loyalty and service operation attributes have positive significant impact on customer behaviour, while the service operation mediates the relationship between loyalty and customer behaviour. This result gives a new outlook to build managerial capability based on customer loyalty and service operations. Our results specifically show that the service operation attributes will indirectly influence the customers’ buying behaviour even in the presence of loyalty attribute such as promotion schemes. This result sends a strong signal to retail supply chain managers to offer customised promotions considering local community rather than having uniform sales promotion nationwide.     

流程、合规与操作风险管理

商业银行风险管理研究中“违规活动—操作风险—信用风险”风险链条尚未得到足够重视． 巴塞尔委员会全面风险管理框架下的众多风险是分层次的,最底层是合规与操作风险,合规与操作风险做到位能极大降低其他风险发生的概率． 以往由于缺少数据支撑,信用风险的合规与操作风险动因无法建立,本文基于“流程—节点—风险点—控制措施—违规事件”关联模型,建立了合规与操作风险的动因库和损失数据库,并在理论上对风险链条上的风险传递关系进行初步探索． 首先基于流程对合规与操作风险动因进行解析,寻找深层次的人员违规和操作风险动因; 其次,探讨了金融机构如何通过业务流程再造改善合规与操作风险管理; 最后是基于流程的操作风险量化建模． 基于实践,总结提炼了“三位一体”的金融机构合规与操作风险管理模式,包含理论基础、信息系统和保障机制,该模式在诸多金融机构中得到运用,并取得显著成效．     

政府问责视野中的国家精品课程复核研究

运用新公共服务理论和行政优益权理论分析,国家精品课程建设实质上是教育部为向公众提供优质的高等教育服务、确保优质资源的开放共享,而与申请国家精品课程的高校签订的行政契约,政府作为公共利益的集中代表,有权对国家精品课程建设给予监督并实施复核。     

乡镇政府在农业公共服务供给中的角色定位

在国际金融危机影响下,我国经济发展面临着巨大的挑战。要实现我国经济平稳较快发展,基础支撑在农业。农业公共服务供给是关系到我国农业生产经营稳定发展的关键环节,也是我国公共服务型政府建设的必然要求。乡镇政府作为我国基层政府,一直以来在农业公共服务供给中扮演着重要的角色。本文从农业公共服务的定义出发,廓清了农业公共服务的范围,将建国后至现阶段我国乡镇政府在农业公共服务供给中的角色变迁进行疏理,进而提出现阶段我国乡镇政府在农业公共服务供给中的角色定位。     

信息时代图书馆服务机制的创新

信息时代给图书馆带来了机遇和挑战。本文借用创新理论,从服务观念、服务手段、服务内容、服务模式和服务职能等方面阐述了在信息时代转变图书馆服务机制应采取的措施。     

美国大学的学生成长服务及启示

以在美国大学培训考察获得的材料为基础,对美国大学全程化、全员化的学生成才服务进行了多角度分析,针对我国高校在学生成才服务方面存在的问题,提出从实现育人根本任务与具体的工作目标相统一,坚持“以学生为中心”的教育理念与服务学生成才措施相统一,强调学术自由与道德自律相统一,实现个性独立与自我负责相统一,力求社会规范与学校要求相统一等方面构建我国高校学生成才服务体系。