Service user or service provider? How social work and human services students integrate dual identities

Students studying undergraduate social work and human services (SWHS) degrees may have used health and human service agencies, before and during their university education. Using services provides them with insights that are useful for professional practice. However, this article identifies that they experience a fear of shame and stigma revealing this during their studies. In examining interview data from 15 undergraduate SWHS students they recounted how they integrated their experience of being a service user into their professional development. It is argued that insider knowledge of services can provide them with valuable insights for practice. Students spoke about how positive experiences motivated them to study and provided models of effective practice, exemplifying its potential power to assist those in need. Negative experiences of service use can also be beneficial for learning what ‘not to do’. Although students found the experience of service use invaluable, they felt it was never acknowledged within the curriculum. Consequently, students interviewed in this study identified service users as ‘others’. They feared disclosing their own use of services due to perceived shame and stigma. Failing to provide opportunity for students to integrate their service user experience into their professional development creates a false dichotomy which does not acknowledge the intersection of these dual identities.     

Elder Abuse Decision Support System: Field test outcomes,abuse measure validation,and lessons learned

The Elder Abuse Decision Support System was designed to meet the critical need for improved methods for assessment and substantiation of elder mistreatment, using a web-based system with standardized measures. Six Illinois agencies participated in the field test. One-year pre/post analyses assessed substantiation results, using Illinois’ standard investigation procedure as a comparison. Pre/post acceptability was assessed with caseworkers in focus groups with adult protective service staff. Validity of measures was assessed using Cronbach’s alpha and receiver operator characteristic curve analyses with final substantiation decision as a criterion. Increased substantiation of abuse was found. Regarding acceptability, the two systems were found to have differing strengths and weaknesses. Outcome measures had high validity estimates, while focus groups indicated directions for improvement. This study was a successful proof of concept that data collected in the field would be useful for clinical purposes as well as for research.     

Single-Stop Ebook Reader “SimplyE”: Is It APPlicable for Academic Libraries?

Accessing ebooks from different vendors often requires switching between multiple platforms, which can be unwieldy for library users. To offer readers a coherent and seamless reading experience, the New York Public Library (NYPL) initiated a project called SimplyE (or LibrarySimplified). The end user deliverable of this project is an application (Android, iOS) that enables users to read ebooks from multiple vendors through a single interface, thereby delivering a Netflix-style experience for searching, browsing, and checking out ebooks. The back end consists of applications that manage ebook collections, circulation, and metadata for libraries. This column explores the viability of implementing SimplyE in an academic library setting.     

Fair and easy: the effect of perceived fairness,effort expectancy and user experience on online slot machine gambling intention

The growth of online gambling necessitates that both marketers and regulators have a better understanding of the gambling intention of players. Perceived fairness of customers towards operators has often been raised as a concern in the industry, but it has received limited attention in research on gambling intention. Theories that seek to explain purchase intention are considered and a model is proposed that investigates the role and impact that perceived fairness and system effort expectancy have on online gambling intention together with the moderating influence of user experience. Data from 255 online gambling customers are gathered and analysed using Hayes PROCESS analyses. Results indicate that perceived fairness impacts gambling intention directly, and indirectly strengthening the effect of effort expectancy on gambling intention. However, user experience weakens both these impacts. The research provides support for the inclusion of perceived fairness in theories that consider drivers of online gambling intention. In addition, the important role that perceived fairness plays offers support for gambling regulators who in recent years have sought to promote a fairer and more transparent deal to players. Firms in the online gambling industry can also look positively at activities enhancing fairness as its promotion can also enhance their performance.     

全媒体背景下国内数字博物馆的 问题分析与改善策略研究

目前实体博物馆已经很难满足大众对博物馆体验的需求,全媒体化是当下博物馆转型发展的必然选择。我国的数字博物馆普遍存在浏览量低、对外影响力弱等问题。针对这些问题,提出从拓宽传播渠道、完善用户体验设计和树立民族品牌形象三个方面推进我国数字博物馆的发展,使其承担起向大众提供知识服务、传播中华文化的重要角色。     

经济增长方式的决定:"所有者-使用者"框架的解释

对生产要素(区分为人力资本和非人力资本)的占有状况决定了生产要素所有者和使用者的行为.生产要素所有者和使用者的行为决定了经济增长方式.从计划体制和转轨体制分别提炼出两个理论化的体制:典型体制Ⅰ和典型体制Ⅱ.在典型体制Ⅰ中,经济增长的粗放方式具有一定的必然性.在典型体制Ⅱ中,资本按节约的方式使用已经实现,但按节约的方式使用土地尚缺乏足够的激励;具有分配效应的技术进步对经济增长产生了重要的作用,具有生产效应的技术进步所起的作用尚不足.     

高校图书馆的用户心理分析及信息服务

高校图书馆信息用户主要是教师、科研人员、管理型用户、研究生和大学生。因此,高校图书馆需要对用户的需求心理进行分析,掌握影响他们心理需求的因素、心理与行为规律、内涵及心理过程,提出相应的信息服务对策,如图书馆员转换角色、建立特色数据库、加强用户培训、充分利用网络化数字化资源等来提高信息服务水平。     

基于用户体验的高校专业网站吸引力评价研究

基于用户体验角度,从网站外观、网站架构和网站内容三方面,设计了包括45个观测变量的高校专业网站吸引力的初始评价体系。通过问卷调查数据的验证和因子分析,删除变量系数不合格的6个观测变量,获得了网站设计、学术活动、学科资源、人才培养、师资队伍、网站服务、职业发展、信息更新8个一级指标、39个二级指标的高校专业网站评价体系,测算了各二级指标的影响权重。据此对高校专业网站建设提出了建议。     

读者调查、分析与图书馆馆藏建设

为了解读者的基本情况和需求,有针对性地改进图书馆工作,该文对读者调查进行了深入地分析,并依据其结论,从提高图书质量、多方满足读者需要等方面的问题,提出了整合改善图书馆馆藏资源,加强图书馆馆藏建设的措施。     

Domestic violence: analysis of a community safety alarm system

This paper presents the findings of an analysis of the trial period of a local authority community alarm system adapted to protect adult and child victims of domestic violence and enable them to remain living in their own homes. The system was augmented as a response to government guidance on promoting interagency initiatives to tackle the crime of domestic violence. Qualitative and quantitative research methods were employed to seek the perceptions and experiences of referrers, service users and potential service users in the context of the administration, resource implications and cost‐effectiveness of the new system. The evaluation discovered that potential service users were anxious about police and social services involvement in relation to child care. The system was considered to be protective, enabling women and children to remain in their own homes, and relatively cheap to operate. It has the potential to provide a deterrent to perpetrators and enhance interagency cooperation in protecting children, subject to further refinement and longer‐term evaluation. Copyright © 2001 John Wiley & Sons, Ltd.