Stakeholder-oriented brand management: A Venn-diagram approach to monitor brand associations

Adopting a multi-stakeholder perspective on brand management, this paper discusses different methodological approaches that allow for a cross-stakeholder evaluation of associations the brand triggers. Our main contribution is the proposal and illustration of a Venn-diagram approach as a simple-to-implement, yet insightful methodology to visualize findings from free association questions. This approach helps brand management understand and compare the associations attached to a brand by multiple stakeholders and their degree of match with management-desired brand associations. We illustrate the managerial relevance of this approach with results from an international study comparing brand associations desired by the management of a company with brand associations elicited by customers and employees, with some 1500 respondents respectively. For the particular case investigated, we find that management-desired associations may not (yet) be top-of-mind for customers, employees or both groups, while these groups hold (and partly share) associations not desired by the organization. The findings also show that specific types of associations are more likely to be top-of-mind with multiple stakeholders than others. We discuss how brand management should use the insights gained via this Venn-diagram approach in their brand-building efforts.     

Leveraging the Strengths of Choice Models and Neural Networks: A Multiproduct Comparative Analysis*

Choice models and neural networks are two approaches used in modeling selection decisions. Defining model performance as the out‐of‐sample prediction power of a model, we test two hypotheses: (i) choice models and neural network models are equal in performance, and (ii) hybrid models consisting of a combination of choice and neural network models perform better than each stand‐alone model. We perform statistical tests for two classes of linear and nonlinear hybrid models and compute the empirical integrated rank (EIR) indices to compare the overall performances of the models. We test the above hypotheses by using data for various brand and store choices for three consumer products. Extensive jackknifing and out‐of‐sample tests for four different model specifications are applied for increasing the external validity of the results. Our results show that using neural networks has a higher probability of resulting in a better performance. Our findings also indicate that hybrid models outperform stand‐alone models, in that using hybrid models guarantee overall results equal or better than the two stand‐alone models. The improvement is particularly significant in cases where neither of the two stand‐alone models is very accurate in prediction, indicating that the proposed hybrid models may capture aspects of predictive accuracy that neither stand‐alone model is capable of on their own. Our results are particularly important in brand management and customer relationship management, indicating that multiple technologies and mixture of technologies may yield more accurate and reliable outcomes than individual ones.     

城市品牌建构与传播视野下的城市电视新闻报道分析

传媒是城市的产物,却又反哺着城市,包括城市电视媒体在内的现代传媒对城市品牌的塑造和传播发挥着重要作用。城市电视新闻报道在传播城市品牌方面,有其独特的优势:在内容上关注城市百态、营造城市氛围、倡导城市文化、突出城市特色,报道手法和叙事语言上,多采用平民化的风格,表现形式丰富。它以动态日志的功能,每天以影像的方式记录着城市里发生的一切,它是当之无愧的城市品牌影像志。但它同时也因为其固有缺陷在一定意义上削减了对城市品牌的传播和影响力。我们需要通过主题新闻策划、提升新闻品质、提升媒体形象等举措在一定意义上提高城市品牌的传播效果。     

品牌需求价格弹性与市场份额的关系——对国内彩电行业的实证研究

本文运用log-log市场反应函数,对国内彩电行业中品牌市场份额对品牌价格弹性的影响进行了实证研究。研究结果发现,彩电品牌市场份额对其需求价格弹性绝对值有正向显著影响,这一结论明显区别于国外实证研究的结果,其原由反映了转型过程中国内彩电市场的基本特征。本文的结果及原因分析,对中国彩电企业的营销实践具有重要指导意义。     

商店形象对自有品牌信任及购买意愿影响的实证研究

零售商自有品牌是零售企业增强竞争优势的重要途径,是零售企业新的利润源泉。然而在我国,消费者对自有品牌的不了解阻碍了其对自有品牌的信任程度及购买意愿,零售商对商店形象等重要因素影响自有品牌信任及购买意愿的理解非常有限。国内对商店形象与自有品牌信任及购买意愿的关系没有进行深入探讨。这些直接制约了我国零售商自有品牌的发展。在系统梳理国内外相关研究文献和对零售行业专家和熟悉自有品牌的消费者进行深度访谈的基础上,构建了商店形象对自有品牌信任及购买意愿的影响模型,通过商场拦截和因特网访谈的形式发放问卷,运用多种方法进行实证检验。研究结果发现:商店功能形象对商店情感形象有显著的正向影响;商店形象可通过感知风险间接影响品牌信任,从而影响购买意愿;商店功能形象可直接影响品牌信任,从而影响购买意愿;感知质量差异可调节感知风险与品牌信任的关系;个人特殊信任倾向不能调节感知风险与品牌信任的关系。据此,结合我国零售商自有品牌发展的实际问题,本文提出了相应的对策性建议。     

A LOGIT-MARKOVIAN MODEL OF CONSUMER PURCHASE BEHAVIOR BASED ON EXPLANATORY VARIABLES: EMPIRICAL EVALUATION AND IMPLICATIONS FOR DECISION MAKING*

This study describes and empirically evaluates an approach to modeling purchase behavior that integrates a Logit-Markov-based multivariate brand-choice model structure with stochastic components. Using actual market data for a frequently purchased consumer product obtained from a consumer purchase panel survey, the paper highlights some marketing applications of the model. Given its general structure, the model can aid marketing managers in defining and evaluating target market segments and in assessing the impact of alternative marketing strategies.     

学术期刊的品牌经营策略研究

学术期刊是国内期刊的重要组成部分,长期以来一直投入经费不足,导致学术期刊发行量不断缩小,加上品牌和广告经营意识差,以及数字化出版的冲击,目前生存状况普遍较差。部分学术期刊存在靠收取版面费生存,滥发低水平与剽窃论文,给学术研究造成不良影响。学术期刊是典型的分众媒体,具备品牌和广告经营的基础,品牌经营是学术期刊发展的唯一出路。学术期刊必须确保一定规模的发行量,提高发行效果,同时注重广告经营与品牌形象建设,才能扩大学术期刊的收入来源。     

论服务名牌战略

本文在分析服务名牌特点及服务名牌战略独有的类型基础上,论述了服务名牌战略的八大功能,并从服务企业的角度提出了实施服务名牌战略的设想.     

营销伦理对品牌重生影响的实证研究

本文构建了非营销伦理行为、品脾资产衰减和品牌重生难度三个变量之间的结构方程模型,利用来自教育培训业的数据进行了实证研究。结果发现,非利他主义营销行为和非社会公正营销行为直接影响品牌重生难度;利己主义营销行为对品牌衰减影响显著,并对品牌重生难度产生间接影响;非经典效用营销行为对品牌资产衰减和品牌重生难度都产生了直接影响,并对品牌重生难度产生间接效应;品牌资产衰减对品牌重生难度存在显著的直接影响。消费者从不同视角感知到的企业非营销伦理行为越严重,企业品牌重生的可能性就越小。     

Shopping Model of the Time-Sensitive Consumer

The shopping behavior of time-sensitive consumers has been modeled as an economic model of choice. Consumers are said to balance the costs of time spent commuting to the store and in the store with storage costs and other nontime costs of shopping. In so doing, these consumers tend to minimize their overall costs. Propositions are developed and tested using this economic model of shopping. The model is extended beyond time sensitivity to include deal proneness; further propositions are developed and tested using the extended model. The empirical results support the derived models.