'The more things change…': Barriers to community services utilisation in Queensland

Community services are central to the lives of many elderly Australians or Australians with disabilities if they are to remain in the community. Over the past two decades, significant advances have been made in policy and associated programs, significantly improving the standards of service delivery. This research reports on the perceptions of service providers in community services for people with disabilities in six communities in Queensland. It illustrates that significant barriers to service utilisation remain, despite reform. It suggests that continuous efforts to promote service access need to be built in at the program level.     

Usability Study of a Distance Continuing Education Website for Human Service Professionals

ABSTRACT

A usability test of a distance continuing education website for human service professionals is discussed. The website's purpose was to help meet the continuing education needs of human service professionals in a largely rural Midwestern state. The purpose of the usability evaluation was to assess the website's ease of use, efficiency, and user satisfaction in a representative sample of human service professionals. Users completed eleven basic search tasks with the site and report their impressions of the information presented. In addition, performance data including success, time on task, and efficiency were gathered. Implications of user satisfaction and performance data highlight the importance of stakeholder's involvement in the early stages of website design.     

北京外国人社区生活调查研究

改革开放以来,中国经济和社会取得了长足发展,来京的外国人逐年增多。调查显示,外国人对所在社区评价总体比较高,但他们的评价也因年龄、性别、来源地、滞留时间等不同而略有差异,他们参与社区活动的意愿与选择也并不相同。居住在北京城市社区的外国人对所在社区的审视为我们展现了一个由外向内的独特评价视角,这对于我们构建和谐社区、提升社区服务有着重要的现实意义。     

Parents’ perspectives of social support and social cohesion in urban contexts of diversity

Although provisions for young children are increasingly considered as ideal places to foster an inclusive and socially just society by embracing issues of social support and social cohesion, there is no in-depth understanding of the role these provisions can play in enabling supportive and cohesive encounters in contexts of diversity. Even more striking is the absence of parents’ voices in this discussion. Based on an analysis of qualitative interviews with 18 parents who use childcare services in urban contexts of diversity, our findings show the relevance of ephemeral contacts with diverse people that could offer bridging opportunities in terms of social connectedness to familiarise within diversity while decoding the other in urban contexts of diversity. However, neither bonding nor bridging contacts appear as self-evident. Our research shows that the role of childcare services might be vital in creating light and temporal communities as the prerequisite for social cohesion to flourish, in both individual as well as collective dimensions.     

Towards an assessment for organizational participatory research health partnerships: A systematic mixed studies review with framework synthesis

Within the health sciences, organizational participatory research (OPR) is defined as a blend of research and action, in which academic researchers partner with health organization members. OPR is based on a sound partnership between all stakeholders to improve organizational practices. However, little research on the evaluation of OPR health partnership exists. This systematic mixed studies review sought to produce a new theoretical model that structures the evaluation of the OPR processes and related outcomes of OPR health partnerships. Six bibliographic databases were searched together with grey literature sources for OPR health partnership evaluation questionnaires. Six questionnaires were included, from which a pool of 95 OPR health partnership evaluation items were derived. The included questionnaires were appraised for the quality of their origin, development and measurement properties. A framework synthesis was performed using an existing OPR framework by organizing questionnaire items in a matrix using a hybrid thematic analysis. This led to our proposed Organizational Participatory Research Evaluation Model (OPREM) that includes three axes, Trust, Collective Learning and Sustainability (with specific dimensions) and 95 items. This model provides information to help stakeholders comprehensively structure the evaluation of their partnerships and subsequent improvement; thus, potentially helping to improve health organization practices.     

The Effects of Neighborhood Variables on Needs of Social Care: A Hierarchical Multiple Regression of Senior Residents in China

Community-based elder care has become a dominant model in the world. However, the role of community-level factors in helping or hindering the individuals concerned in obtaining the needed care has not received much attention. This research aims to investigate how community-level factors, including neighborhood disadvantage, residential instability, and social service environment affect the need for instrumental, medical, and emotional services of Chinese senior residents. Employing the hierarchical multiple regression analysis, the results show that instrumental activities of daily living impairment contributed significantly to the need for instrumental, medical and emotional services. Living alone was found to be associated with the need for medical and emotional services. Objective socioeconomic status was only significantly related to the need for medical care. The type of urban community was positively associated with the need for instrumental services and was negatively related to the need for medical care. Residential instability was positively associated with of the need for instrumental services and medical care. Social service environments had heterogeneous effects on the need for social services. However, neighborhood disadvantage had no significant impact on the need for social services. Implications for future research and policy reform were also discussed.     

Measuring servitization progress and outcome: the case of ‘advanced services’

The purpose of this paper is to establish a framework for assessing the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’ – a complex bundling of products and services, whereby manufacturers offer capabilities and outcomes instead of products alone. ‘Advanced services’ represent the most complex offering in the current servitization trend amongst manufacturers. However, current performance measures lack the breadth and focus to assess progress or outcomes, and so support research and practice of organisational transformation efforts required. To address this gap the paper investigates how a manufacturer’s efforts to become an ‘advanced services’ provider can be comprehensively measured, and develops a framework for assessing the transformation journey towards becoming an ‘advanced services’ provider. The research method is based on (1) a systematic literature review process to create a comprehensive set of service-related performance measures that are available to assess a manufacturer’s servitization efforts, followed by (2) an engagement with an expert panel to synthesise the identified measures and create a set of ‘advanced services’ performance measures. The proposed framework is presented as a scorecard that can be used in practice to assess the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’.     

Abused Women in Taiwan Who Seek Religious Support

ABSTRACT

This research explores the types of religious healing that abused women use and surveys their experiences with these practices in Taiwan. Fifteen semi-structured interviews were conducted with a sample of abused women, who had been recruited from 12 agencies. The findings show that participants sought religious healing for a variety of reasons, and that they had both positive experiences (e.g., useful religious support) and negative experiences (e.g., encountering deceptive jitongs and spending a large amount of money on services) regardingr the support provided by different religions. This study also found that women who believed in traditional Eastern religions had more negative experiences than women who believed in Western religions.     

Understanding Client Communities Spatially for Developing Effective Interventions: Application of Geographic Information Systems (GIS) Technology for Program Planning in Health and Human Services Agencies

Social workers are better equipped to understand the need to incorporate geographical aspects pertaining to their clients’ lives as part of their practice, given the significant influence these factors have on client well-being. Geographic Information Systems (GIS) technology is a useful tool for administrators and planners to make informed decisions regarding human service programs including examining program outcomes and impact as well as streamlining program implementation. This article synthesizes the literature to date on GIS in health and human services with examples of real world applications.     

上海社工职业化模式问题与展望

上海社会经济的发展需要职业化和专业化的社会工作。20世纪90年代中期以来,上海一直在稳步推进社会工作职业化。以授权为特征的职业化的主要内容包括:政府购买服务,民间组织经营,行业自律与管理,注册社工提供专业化服务。在职业化的过程中,上海社会工作在性质定位、需求定位、非政府参与和制度框架等方面还存在一些问题。面向新世纪,上海社会工作职业化需要全面拓展,走近百姓,广泛参与,规范运作。