积极情绪增进与社区民众心理健康

文章介绍了积极心理学的最新发展进程,以及积极情绪的概念、分类。结合当前国内外的一些研究成果,归纳总结了国内社区心理健康服务建设的不足,并探索性地论述了积极情绪对社区民众心理健康的作用以及提高积极情绪体验的途径。最后针对当前积极情绪的理论和实践成果,提出社区民众心理健康建设中需要注意的几点问题和意见。     

发展上海涉外疗养服务贸易的条件分析

涉外疗养服务贸易是我国对外服务贸易的新领域。上海疗养资源极其丰富且独具特色,在新兴的国际疗养市场具有较强的竞争力。文章在分析上海国际疗养资源和国际疗养客源市场的基础上,认为国际疗养服务贸易有着显著的经济效益和社会效益。进而探讨和提出发展上海涉外疗养服务贸易的建议。     

城市社区服务能力建设探索——以对武汉市的调查为例

以对武汉市的社区调查为例,分析了目前我国城市社区服务面临的一系列困境,认为差别化、个性化的专业服务是我国未来城市社区服务的发展趋势,能有效避免现有的困境,同时提升社区的服务能力,为此提出SWOT分析、需求评估、项目设计、有效监管、服务实施的一系列可行性对策建议.     

引力模型的应用：服务贸易国际竞争力度量

服务贸易国际竞争力是进行服务贸易国际比较的重要评价指标,大多数学者利用已有指标对服务贸易国际竞争力进行了测算,但现有的竞争力指标不适合服务贸易国际竞争力的评价。故基于引力模型理论,建立了服务贸易国际竞争力度量的新方法,并通过实证分析得出：总体上中国服务贸易竞争力走强,但现代服务贸易的行业竞争力非常弱的结论。     

Technology Transforms Politics: Internet + Government Services and the Transformation of the Grassroots Power Structure*

Since the rise of the Internet in China, China’s local governments have actively used Internet technology to facilitate public administration and public services. What impact, then, have different types of social media had on local governance? This paper, based on years of investigation of J Town and L Sub-district in Shanghai (2012-2018), finds that Internet technology has profoundly transformed the grassroots power structure. Before the rise of the Internet, the grassroots power structure included local government, activists and the masses; in the age of Weibo and home owners forums, grassroots opinion leaders rose, becoming an impressive social force that local government could not afford to ignore; in the age of WeChat, however, the influence of grassroots opinion leaders declined, as local government can interact directly with the masses through WeChat public accounts and WeChat group chats, with the network technology becoming a tool for micromanagement. These three stages correspond to three types of government characterized by limited mobilization, consultation, and user-friendliness, respectively.     

我国公共气象服务理念的历史嬗变

我国公共气象服务理念在建国初期由以国防军事服务为中心向为国防、经济服务并重转变。文革期间重新强调气象服务以军事决策为中心。1978年至1999年气象服务领域从军事与经济并重向经济、国防、农业三位一体转变,公共气象服务成为气象服务的重要组成部分。2000年至今,人本气象理念逐渐在气象服务中得到体现。气象部门应坚持人本气象理念,发展人民满意的公共气象服务,为广大人民群众提供更加专业化、精确化的气象服务产品。     

长效解决中小企业招工难的对策研究

近几年,用工荒愈演愈烈,对中小企业形成巨大冲击。跟以往不同,新的用工荒日益常态化,因为其出现有着更复杂而深刻的原因。长效解决中小企业招工难要求政府提高公共服务水平,改善民工就业环境与企业经营环境;企业不断创新发展路径,向人力资源管理与技术创新要效益;民工努力提升各种素质,找准自身定位与科学规划职业生涯。     

The Management of Technology: A Production and Operations Management Perspective

We highlight many of the traditional research themes in the management of technology as well as research themes on emerging topics such as those that appear in this focused issue. The discussion demonstrates the breadth and multidisciplinary nature of management of technology as well as the variety of methods employed in management of technology research. We conclude by offering a list of research themes that are of particular interest to the Management of Technology Department of Production and Operations Management.     

Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design

Drawing from three theoretical bases—“information stickiness” from the knowledge management literature, “service coproduction” from the service operations management literature, and “incomplete contract theory” from the transaction cost economics literature—we discuss a theoretical framework and develop models to study the efficiency of the service coproduction process in a knowledge‐intensive consulting environment. We apply, refine, and interpret these theories to determine how work should be allocated between the consultant and the client and the corresponding pricing under different contractual relationships that occur in this industry. We find that, with a pricing schedule that relates the fee adjustment to the self‐service level and one party's ownership of the residual right to specify the workload allocation, the client underinvests her efforts in the service coproduction process, whereas the consultant overinvests his efforts, resulting in an inefficient process. In addition, to improve overall process efficiency, we show that the more productive party should own the residual right to respecify the self‐service level when the final service need emerges. Our results, as well as interview data from experienced consultants, provide insights into the causes of inefficient service delivery processes and offer direction for achieving better efficiency through contract design and pricing schedules.     

Assessing Markups,Service Quality,and Product Attributes in Music CDs' Internet Retailing

We investigate trade‐offs among markups, service quality, and product attributes across customer, Internet retailer, and wholesaler echelons. Research has documented the reality of retail price dispersion, but little is known about how retail markups, in particular, are related to service quality and product attributes. For example, do Internet retailers deliver superior service in return for high markups? Do product characteristics affect the relationship between service and markups for retailers? To examine these issues, we first developed a model of Internet retail profitability that separates revenues and costs related to sales from other profit sources. This framework allowed us to position our work alongside the extant literature about Internet retailing. Moreover, it led us to synthesize service quality dimensions found in Internet retailing studies. We subsequently developed a critical‐event study based on the profit model and the synthesis of service quality dimensions to delineate service aspects that retailers should emphasize to address buyers' utility. Finally, we collected data from Internet purchases across retailers to isolate markup‐service quality trade‐offs along our delineated service aspects. We find that high markups are associated with superior performance across service quality dimensions. Furthermore, this trade‐off becomes more acutely defined when products with variable popularity are transacted.