我国公共就业服务均等化问题的实证分析——基于2003—2008年全国统计数据面板

公共服务均等化是现代政府的一项基本职能。公共就业服务作为民生性公共服务,其均等化程度备受关注。本文以2003—2008年全国统计数据为面板。借助绝对值、标准差及变异系数等指标对我国公共就业服务进行实证研究。研究发现：我国公共就业服务在财政投入和基本建设方面存在严重的地区差异：城乡劳动者获得的公共就业服务严重不均：公共就业服务的总体效率和满意度不高。这些问题严重阻碍了我国公共就业服务均等化进程及社会的和谐发展。急需得到解决。本文从完善公共财政投入与转移支付制度、健全公共就业服务体系、创新公共就业服务供给模式等方面提出了具体的对策建议。     

Participatory action research opens doors: Mentoring Indigenous researchers to improve midwifery in urban Australia

Problem

There is increasing demand for capacity building among the Aboriginal and Torres Strait Islander (Indigenous) maternal and infant health workforce to improve health outcomes for mothers and babies; yet few studies describe the steps taken to mentor novice Indigenous researchers to contribute to creating a quality evidence-base in this space.

“Opening the door”: developing and pilot testing an adult protective services worker engagement training in New York city

About 10% of Americans over the age of 60 experience elder abuse (EA), but EA is frequently under detected. As the primary responders for alleged EA cases, Adult Protective Service (APS) caseworkers are ideally positioned to improve detection and intervention. The Opening the Door (OTD) training was developed in a multidisciplinary setting and designed in collaboration with APS workers to enhance their engagement skills in potential EA cases and thus maximize the possibility of disclosure. Rooted in a relational approach and utilizing adult learning theory, it is divided into three main topics: Preparing for Engagement, Engagement Practice, and Processing Engagement. The eight-hour training was piloted with three groups of urban APS caseworkers with a wide range of work experience. Pre- and post-tests and case reflections indicate a positive impact on caseworkers' sense of self-efficacy, while focus groups indicate the necessity for ongoing provision of trainings and development of additional supports for APS caseworkers. Future work could further explore the efficacy of the training and expand its reach.     

The social construction of a possible male gender bias is negatively impacting fathers in child welfare services: Hammering a square peg into a round hole

The social construction of gender dictates the masculine and feminine roles deemed appropriate within a society. Society has traditionally socially constructed women to be mothers and the primary parent, leaving fathers much too often on the sidelines of parenthood. For example, if a parent is a man, they have fewer rights than a parent who is a woman. Gender biases in society are insidious problems. Such biases can lead to the development of adverse attitudes, beliefs and unfair treatment of members of these groups by both individuals and social institutions. This paper will demonstrate the need to investigate the possibility of a systemic male gender bias in CWS. The paper will include the statement of the problem, the rationale and the framework of how gender is socially constructed to help in the understanding of how it negatively impacts fathers. Next will be a discussion of avoiding fathers at all six principle phases of CWS, the lack of parent programs specific to fathers, direction for future research and potential research implications for fathers, children and child welfare workers.     

城市文化核心竞争力与一站式办公制度

一站式办公制度对打造城市文化核心竞争力具有重要作用,但是目前一站式办公制度的建设还存在着诸多问题,严重地影响了城市文化核心竞争力的提升.为此我们要创新和完善一站式办公制度;加强一站式办公制度的行为文化建设;提高从业人员的素质;完善监督制约机制;科学设置"窗口";积极推动电子政务等,以提升城市文化核心竞争力.     

Customer Learning Processes,Strategy Selection,and Performance in Business‐to‐Business Service Firms*

Learning about customers takes place through relevant dialogues with those customers, also known as customer relationship management (CRM). As relationships develop, information about the customer is gathered in the firm's customer information systems (CIS): the content, processes, and assets associated with gathering and moving customer information throughout the firm. This research develops a measure of CIS management capabilities based on learning organization theory and measured by the ability to get, store, move, and use information throughout the business unit. This measure is then used to analyze customer learning processes and associated performance in the context of marketing strategic decision making. This study of 209 business services firms finds that generic marketing strategy positioning (low‐cost and differentiation) and the marketing tactics of personalization and customization are related to CIS development. Customer information systems development in turn is associated with higher levels of customer‐based performance, which in turn is associated with increased business growth. Since the strongest association with customer‐based performance is strategy selection, the long‐term benefits of the knowledge gained from the CIS may be in the ability to assist in measuring customer‐based performance, rather than in the ability to immediately contribute to performance. Finally, for these firms, customization and personalization are not directly associated with performance and thus may not be necessary to support every firm's marketing strategy.     

The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry

This paper investigates how process variation reduction affects customer dissatisfaction in the context of the U.S. domestic airline industry. We use quarterly data on all major carriers, available since the introduction of required reporting of service indicators to the U.S. Department of Transportation (DOT). Specifically, we investigate how both average performance and variation performance (consistency) of certain processes affect customer dissatisfaction. Our empirical results show that the relationship between process variation and customer dissatisfaction is contingent upon a company's average performance with regard to each process. Consistency is at least as important as average performance for high performers, while it has limited impact for low performers.     

生殖健康：注重服务，关注整合与发展，强调平等参与：—同亚太地区生殖健康大会综述

首届亚太地区生殖健康大会透露出生殖健康领域的新动向注重计划生育优质服务,关注生殖健康服务的整合与可持续发展,强调男性参与、青少年生殖健康以及生殖权利和性别平等.     

The development of evaluation as a concession

The organization of evaluation activities takes place within the already existing programs and power arrangements of complex organizations. In this context, evaluation is likely to develop along the lines of a licensed concession operating within a particular program area and as an expression of a concession made by complex organizations to the ideal of rational decision-making. In addition, the formation of professional career paths in evaluation may lead to career immobility. The “evaluation as a profession” issue itself could be resolved not by evaluation becoming a profession but by evaluation becoming a specialty of the professional manager.