An investigation into E-business service in the UK telecommunication manufacturing industry

Nowadays, suppliers’ product and service quality has risen in importance with a manufacturer’s push to develop core competencies and capitalise on global operations and markets. However, due to the complex features of business service, suppliers are facing significant challenges in providing service effectively and developing business collaboration. This is further complicated by the development of information and communication technologies (ICTs). This paper thus attempts to investigate the factors influencing buyers’ e-service (EBS) requirements and the impact of these requirements on business collaboration. Based on a questionnaire survey with 500 UK telecommunication manufacturers, this research identifies buyers’ different EBS requirements for different types of suppliers and the impact of ICTs on EBS requirements. While for suppliers our findings provide insights into buyers’ EBS requirements, they can help buyers to develop appropriate supplier selection criteria. The findings also contribute to a better understanding of the development of buyer and supplier business collaboration.     

The power reinforcement framework revisited: mobile technology and management control in home care

Whereas digital technologies are often depicted as being capable of disrupting long-standing power structures and facilitating new governance mechanisms, the power reinforcement framework suggests that information and communications technologies tend to strengthen existing power arrangements within public organizations. This article revisits the 30-year-old power reinforcement framework by means of an empirical analysis on the use of mobile technology in a large-scale programme in Danish public sector home care. It explores whether and to what extent administrative management has controlled decision-making and gained most benefits from mobile technology use, relative to the effects of the technology on the street-level workers who deliver services. Current mobile technology-in-use might be less likely to be power reinforcing because it is far more decentralized and individualized than the mainly expert-dominated and centrally controlled technologies that were the main focus of the 1970s and 1980s studies. Yet this study concludes that there is general support for the reinforcement framework in the contemporary application of mobile technology in public sector home care.     

Towards a theory of digital media

This article puts forward a theory of the role of digital media in social change. It begins by criticizing three theories that currently dominate our understanding of digital media and of media generally: network theory, mediatization theory and actor-network theory. It also identifies a gap in current communication theory, namely, that digital media mostly do not fit the divide into mass and interpersonal communication. A further problem is that insufficient attention is given to the difference between political communication and popular culture or everyday life. The article develops an alternative, focusing on four countries that provide a range of relationships between media and society; the U.S., Sweden, India and China. In all four countries, despite their differences, digital media, in contrast to traditional broadcast and interpersonal media, have led to a more differentiated media landscape. Greater complexity in political communication nevertheless runs up against the continuing dominance of elite agenda-setting. In terms of popular culture, all four countries have experienced a proliferation of media offerings and greater tetheredness between people. Hence, new divides are emerging between more active and variegated as against more passive and restricted media uses. The article concludes with implications of digital media for understanding media generally: with new digital media, there is now a need to rethink media theory in terms of fundamental debates about how media transform or preserve the social order.     

On not ‘being there’: Making sense of the potent urge for physical proximity in transnational families at the outbreak of the COVID-19 pandemic

This paper investigates transnational families’ experiences of the COVID-19 pandemic outbreak and the accompanying sudden and unexpected travel restrictions. Our data consist of written stories collected in April–June 2020 from migrants with ageing kin living in another country. For many respondents, the situation provoked an acutely felt urge for physical proximity with their families. By analysing their experiences of ‘not being there’, we seek to understand what exactly made the urge to ‘be there’ so forceful. Bringing into dialogue literature on transnational families with Jennifer Mason's recent theoretical work on affinities, we move the focus from families’ transnational caregiving practices to the potent connections between family members. We argue that this approach can open important avenues for future research on families—transnational or otherwise—because it sheds light on the multisensory and often ineffable charges between family members that serve to connect them.     

Transformations of employment and occupation patterns in Taiwan's transition to an information society

This study investigates the employment and occupation patterns that have emerged as Taiwan has evolved into an information society. The study shows that the unemployment problem that arose after Taiwan's transformation to an information society is closely related to the inability of information-intensive industries (particularly information-intensive manufacturing) to absorb the labor released from labor-intensive industries. Second, the changing trends in occupation structure under the transformation to an information economy have made Taiwan's labor market unbalanced, benefiting workers who are more highly skilled in information, are more professional, and have higher levels of education. This state of unbalance negatively affects inequality and bias in the labor market.     

Picturing a green virtual public space for social change: a study of Internet activism and Web-based environmental collective actions in China

While increased attention has been paid to the rise of Chinese environmental non-governmental organizations (ENGOs), the role that new information and communication technologies (ICTs) play in these ENGOs' collective actions has rarely been investigated. Based on first-hand information gained from field research with 19 environmental NGOs in Beijing, the author identified 18 Internet-based environmental collective actions and illustrated the specific conditions under which Chinese ENGOs employ the Internet to engage in these actions. Specifically, this study developed an analytical typology of ICT for the environmental movement to examine the extent to which and conditions under which Chinese ENGOs employ ICTs, especially the Internet, for chances of mobilization and social change. From six groups of thematically classified cases, the study also uniquely compared how various web conditions combine with and mediate various structural dimensions of the campaigns to achieve a certain level of social change.     

NET TIME NEGOTIATIONS WITHIN THE FAMILY

Drawing on data from one-on-one and focus group interviews with high school students from schools in agricultural California, this research examines how American families negotiate what we call net time. The article explores intra-familial bargaining over time spent on the internet. Analysis pays special attention to families that prioritize capital-enhancing activities such as schoolwork and college applications. In these families, access to resources is guided by implicit social contracts between parents and children, as well as between siblings. The findings illuminate how these social contracts imply particular rights and responsibilities depending on the families' level of wiredness: highly wired, partially wired, and unwired families. Comparing the experiences of students from these three groups reveals that members of each kind of family experience a different form of net time. While youths from highly wired families enjoy individualized net time, members of partially wired families divvy up household net time. The most disadvantaged youth come from unwired families in which family members must make sacrifices for youth to obtain net time outside of the household. The examination illuminates the logics that underpin the familial negotiations over each kind of net time. Ultimately, familial social contracts over net time have the power to encourage or hinder use of net time for capital-enhancing activities.