Asymptotic Distributions of Quasi‐Maximum Likelihood Estimators for Spatial Autoregressive Models

This paper investigates asymptotic properties of the maximum likelihood estimator and the quasi‐maximum likelihood estimator for the spatial autoregressive model. The rates of convergence of those estimators may depend on some general features of the spatial weights matrix of the model. It is important to make the distinction with different spatial scenarios. Under the scenario that each unit will be influenced by only a few neighboring units, the estimators may have ‐rate of convergence and be asymptotically normal. When each unit can be influenced by many neighbors, irregularity of the information matrix may occur and various components of the estimators may have different rates of convergence.     

Cross‐training Decisions in Field Services with Three Job Types and Server–Job Mismatch*

To be cost‐effective, field service managers must balance the high cost of machine downtime with the high cost of cross‐training technicians in multiple skills. We study a field service system with three job types requiring three different skills. Each server has a primary skill, the cost of which is considered sunk, and up to two secondary skills, which is a managerial decision. We model two important characteristics that distinguish field services: server–job mismatch and the ratio of travel time to service time. We use a queueing framework and simulation to study three cross‐training decisions: the number of servers cross‐trained in secondary skills, the number of secondary skills each server should have, and the efficiency in each secondary skill. We find that complete cross‐training is cost‐effective in some field service situations. Typically, efficiency in secondary skills must be close to 100%, but when the probability of mismatch is high and the ratio of travel time to service time is high, efficiency in secondary skills must be less than 100%.     

Using the End‐User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site

The purpose of this study is to revise and revalidate the End‐User Computing Satisfaction (EUCS) instrument to measure satisfaction with a Web site from a usability perspective. This study is especially important given the increased significance of the Web and the uniqueness of the Web as a computing environment. A total of 176 students participated in a lab simulation that involved a usability evaluation of the Lands' End Web site ( http://www.landsend.com ). Students were asked to complete a set of tasks, record their answers, and then complete the EUCS instrument. Confirmatory factor analysis and invariance analyses were conducted to test the reliability, validity, and generalizability of the revised EUCS. The results show that the EUCS is a valid and robust instrument in the Web environment but that one of the subfactors, timeliness, will need further refinement in the future. Usability practitioners can use the EUCS to measure end‐user satisfaction with a Web site and use the feedback for improving Web‐site design. We describe a case study of an actual usability application that utilized the revised EUCS effectively to support the design of building supply Web sites involving two types of end users, homeowners and contractors. We also propose a typology that researchers can use as a starting point to judge when it is necessary to revalidate an instrument like the EUCS. Finally, we discuss the limitations of our study and present avenues for future research.     

Multiple roots of estimating functions

Estimating functions can have multiple roots. In such cases, the statistician must choose among the roots to estimate the parameter. Standard asymptotic theory shows that in a wide variety of cases, there exists a unique consistent root, and that this root will lie asymptotically close to other consistent (possibly inefficient) estimators for the parameter. For this reason, attention has largely focused on the problem of selecting this root and determining its approximate asymptotic distribution. In this paper, however, we concentrate on the exact distribution of the roots as a random set. In particular, we propose the use of higher-order root intensity functions as a tool for examining the properties of the roots and determining their most problematic features. The use of root intensity functions of first and second order is illustrated by application to the score function for the Cauchy location model.     

Evaluation of Embedded Intelligent Real‐time Systems*

Over the past two decades, questions have surfaced about the effectiveness and contribution of intelligent systems to decision makers in a variety of settings. This paper focuses on the evaluation challenges associated with intelligent real‐time software systems that are embedded in larger host systems. With the proliferation of such systems in operational settings such as aerospace, medical, manufacturing, and transportation systems, increased attention to evaluations of such systems, and to resulting software safety, is warranted. This paper describes one such evaluation and proposes a set of evaluation criteria for embedded intelligent real‐time systems (EIRTS). Implications of the evaluation and the evaluation criteria are discussed.     

Behavior in Multi‐Unit Demand Auctions: Experiments with Uniform Price and Dynamic Vickrey Auctions

We experimentally investigate the sensitivity of bidders demanding multiple units of a homogeneous commodity to the demand reduction incentives inherent in uniform price auctions. There is substantial demand reduction in both sealed bid and ascending price clock auctions with feedback regarding rivals' drop‐out prices. Although both auctions have the same normal form representation, bidding is much closer to equilibrium in the ascending price auctions. We explore the behavioral process underlying these differences along with dynamic Vickrey auctions designed to eliminate the inefficiencies resulting from demand reduction in the uniform price auctions.     

AN EMPIRICAL EXAMINATION OF THE UNDERLYING DIMENSIONS OF PURCHASING COMPETENCE

The importance of evaluating the effectiveness of the purchasing function in firms along multiple criteria has attracted considerable attention. However, few studies have identified the defining elements that constitute purchasing competence. This paper introduces the construct of purchasing competence using a second‐order factor structure derived from purchasing practices identified from the literature. The validity of the construct (purchasing competence) is tested using data from a sample of 179 firms. The results indicate (1) the construct validity of purchasing competence and (2) the predictive validity of purchasing competence, which has a significant positive influence on total quality management performance and customer satisfaction. The implications of these findings for additional research are discussed.     

LOT‐SIZING RULE AND FREEZING THE MASTER PRODUCTION SCHEDULE UNDER CAPACITY CONSTRAINT AND DETERMINISTIC DEMAND

This paper investigates the performance impact of lot‐sizing rule (LSR) selection and freezing of the master production schedule (MPS) in multi‐item single‐level systems with a single resource constraint under deterministic demand. The results of the study show that the selection of LSRS and the parameters for freezing the MPS have a significant impact on total cost, schedule instability, and the service level of the system. However, the selection of LSRS does not significantly influence the selection of the MPS freezing parameters. The basic conclusions concerning the performance of the freezing parameters under a capacity constraint agreed with previous research findings without consideration of capacity constraints.     

SHORT‐TERM E‐PROCUREMENT STRATEGIES VERSUS LONG‐TERM CONTRACTS

In this paper we compare the following procurement strategies based on their expected costs: strategic partnership, which is based on a long‐term relationship with a single supplier; online search, which is a short‐term strategy; and a combined strategy, which is some combination of the first two strategies. In addition, we determine for the online search and combined strategy the optimal number of suppliers to contact for a price quote, and analyze how it depends on the various cost and demand parameters. The main contribution of this paper is that it does not assume a single procurement strategy, but rather compares three alternatives.     

An Analysis of Manufacturer‐Retailer Supply Chain Coordination in Cooperative Advertising*

In the literature of cooperative (co‐op) advertising, the focus of the research is on a relationship in which a manufacturer is the leader and retailers are followers. This relationship implies the dominance of the manufacturer over retailers. Recent market trends have shown a shift in power from manufacturers to retailers. Retailers, as a result, may now possess equal or even greater power than a manufacturer in some instances when it comes to retailing. Based on this new market phenomenon, we intend to explore the role of co‐op advertising in a manufacturer‐retailer supply chain through brand name investments, local advertising expenditures, and sharing rules of advertising expenses. Two co‐op advertising models are developed and compared. The first co‐op advertising model is based on the traditional leader‐follower relationship of a manufacturer and a retailer. The second model incorporates partnership into co‐op advertising coordination. Business examples and managerial implications of the models have been discussed. A cooperative bargaining technique is utilized to implement the partnership co‐op advertising model.