Narrative persuasion,identification, attitudes,and trustworthiness in crisis communication

The purpose of this study is to test the effects of narratives in crisis communication. This research assesses how organizations benefit from using stories in their media responses, relative to sharing nonnarrative information. The theory of crisis response narratives (Heath, 2004) holds that ethical narratives are effective because they enhance trustworthiness, attitudes toward the spokesperson, and identification with the spokesperson. Normative crisis communication theory exhorts disclosing truthful information rather than spinning. In an online experiment, participants (N = 365) watched a news interview in which a scandalized company’s spokesperson responded to a journalist’s questions with (a) ethical narratives, (b) unethical (spin) narratives, or (c) nonnarrative information. Multiple mediator modeling assessed identification with the spokesperson, attitudes toward the spokesperson, and perceived trustworthiness of the spokesperson. Results indicate ethical narratives are more effective than unethical narratives. However, nonnarrative information most effectively enhances trustworthiness and bolsters identification.     

和谐社会视野下的政府危机管理体制——由松花江水污染事件引发的思考

以和谐社会建设理论为视野,阐述了政府危机管理的含义,在此基础上审视了我国的立法现状,并分析了我国政府危机管理的缺陷,进而加以合理的制度设计,以提高政府的危机管理能力,确保和谐社会的实现。     

Industrial relations and adjustments to the crisis: A comparative micro‐statistical analysis of France and Great Britain

In this comparative study, the authors analyse the relationships between industrial relations and workforce or wage adjustments in response to the 2007–08 crisis, using two highly comparable establishment‐level surveys conducted in Great Britain (WERS) and France (REPONSE) in 2010–12. Notwithstanding contextual differences in the countries’ productive systems and the timing and impact of the crisis, the relationships between industrial relations and adjustment strategies appear to have been similar (trade union presence not preventing adjustments). Differences in industrial relations are therefore not found to provide an explanation for the different modes of adjustment observed at the macroeconomic level.     

Underlying processes of SCCT: Mediating roles of preventability,blame, and trust

Despite the prevalence of the situational crisis communication theory (SCCT; Coombs, 2007) in crisis communication research, few SCCT-based studies have examined how different crisis types affect post-crisis reputation. This study, therefore, attempts to uncover the underlying processes of SCCT. Specifically, this study examined preventability, blame, and trust as potential mediators of crisis type and organizational post-crisis reputation. A between-subjects experimental study (crisis type: victim vs. accidental vs. preventable) was conducted with 329 college students. The results revealed that crisis type had no direct effects on reputation, but it did affect preventability, blame, and trust. More significantly, the results showed that crisis type indirectly affected reputation in two distinct ways: (1) via a sequence of preventability and blame and (2) via trust. The study includes a discussion of theoretical and practical implications.     

Social policies and solidarity during the Greek Crisis

This article provides a succinct overview of the phenomenon of solidarization in crisis‐ridden Greece. Brief accounts of the pre‐ and post‐crisis situation in four core social policy areas (health, employment, housing, education) are combined with the presentation of four illustrative case studies, one for each of the aforementioned areas. Drawing on a broad range of primary and secondary data, including 20 in‐depth interviews with key stakeholders and end‐users of the actions examined, we argue that while the crisis provoked a further “residualization” of the institutionalized solidarity system, it also triggered the development of new solidarity ventures, both by state and non‐state actors, often even including partnerships between them. These ventures reflect the building of a bridge between institutionalized and informal solidarity in Greece and the shift towards a new type of mixed, although fragmented, mode of solidarity.     

A port in a storm: Spontaneous volunteering and grassroots movements in Amsterdam. A resilient approach to the (European) refugee crisis

This article seeks to expand knowledge about spontaneous volunteering in Amsterdam during the European refugee crisis in the winter of 2015–16. As formal institutions, which relied on a top–down command and control approach, were unable to handle the relatively large number of refugees who arrived in a short period of time, grassroots social movements based on bottom–up participation emerged. Grassroots volunteers were not only politically engaged, protesting against the strict refugee reception policy, but they also became involved in the crisis response, showing a great deal of flexibility. Although the social movements struggled with their organizational structures, they were able to adapt their missions and structures to changing circumstances. To achieve a resilience‐based response to future refugee influxes, this article advocates for formal response organizations to dismantle their static, top–down approach, and for social movements to find a balance between participation and professionalism. If institutionalized refugee response organizations adapt to the dynamics of local conditions, they could create the conditions for resilient solutions in the crisis context.     

专家参与危机管理中的信任失灵与策略转换

公众科学知识素养的缺乏,社会功能的分工及科技民主价值观念的形成,决定了专家参与危机管理的必要性。中国危机管理面临着突出的专家信任失灵问题。公众对专家知识期望的理想化、专家自身知识的价值偏向、专家参与机制有效性无法保证、信息公开透明度不够等,从知识论层面与现实层面构成了信任失灵的根源。构建专家信息库、提高言论被“收买”的风险成本、完善良好的沟通机制是重获专家信任权威的有效策略。     

证券业创新的风险及其防范思路——基于美国证券工具创新的教训

席卷全球的美国金融危机暴露出来的问题说明证券业创新蕴含着巨大的风险.证券业创新对金融发展与稳定具有正面与负面双重效应,美国金融危机凸显出证券业创新的负面效应.通过对美国金融危机中证券工具创新所扮演的角色分析,揭示出了美国金融危机的生成机理.进而,基于美国的教训并结合中国国情,从资本市场的开放、宏微观政策的协调、金融监管、实体经济、治理结构、流动性风险、预警和应急机制等方面提出了防范证券业创新风险的思路与对策.     

从阶级革命论到技术决定论——浅析高兹对马克思资本主义分析方法的改进

高兹的生态学马克思主义的哲学思想深受马克思理论的影响,继承了马克思对资本主义的经济分析和阶级分析的方法,丰富和发展了马克思关于资本主义危机的理论、异化理论和对社会主义的设想,对马克思的技术中性论和无产阶级革命理论亦有不同的理解.     

试论高校的危机公关与管理

分析了我国高等院校发生危机事件的基本诱因,阐述了我国高校危机公关与管理的现状,论述了建立高校危机公关与管理机制的基本内容。