Social Enterprise Among University-Based Centers in US Schools of Social Work

Globally, social enterprise is used increasingly by nonprofit organizations to create new funding streams in the face of dwindling public funds. In light of evidence that institutions of higher education are making similar adaptations, this study explores the extent to which academic centers in US schools of social work are using social enterprise strategies to fund mission efforts. Interviews with the directors of 16 social work research centers in 14 states reveal incentives and barriers that exist at multiple levels and considerably impact the potential viability of social enterprise in the social work academic setting. Implications for institutions of higher education and social work scholars are discussed.     

Learning from service users’ involvement: a research about changing stigmatizing attitudes in social work students

Abstract

Stigmatizing attitudes can create barriers to forming partnership with service users and to developing people’s empowerment. So, social work education must help students overcome their stigmatizing attitudes. A useful strategy for bringing about changes is service users’ and carers’ involvement in social work education, providing students with direct exposure to stigmatized people in roles that emphasize their humanity and strengths, rather than their deficits. The present study assessed the impact of a one-day meeting with service users and carers members of self-help and mutual-aid groups on freshman social work students. Students completed an adapted version of Attitudes to Mental Illness Questionnaire before and after the meeting, and answered several qualitative questions. Data comparisons suggest that after face-to-face contact with service users and carers, social work students showed reduced stigmatizing attitudes. Implications for further research and social work education are discussed.     

服务企业绩效差异源泉的理论与实证分析

"服务企业绩效差异的主要源泉是来自行业效应还是企业效应?",通过对2002-2009年中国服务业上市公司的研究,利用方差分析法衡量了行业、企业、年份的主效应以及年份与行业的交互效应对服务企业绩效差异的影响程度。结果显示:(1)服务业有较强的成长能力,可能会有一轮新的资本规模扩张形势;(2)企业效应对服务业上市公司盈利能力起着决定性影响,服务企业要获得可持续超常盈利能力的根本途径,是运用其独特的、无法被模仿的资源来创造可持续的竞争优势,而非多元化进入更有获利能力的产业,更不可能依赖于宏观经济环境的变动;(3)与盈利能力不同,年份效应对服务业上市公司成长能力的影响仅次于企业效应,这种差异性深刻地揭示出投资者的非理性和资本市场亟待完善。     

试论社区“时间银行”的发展困境和对策

社区"时间银行"是新型的社区服务模式,在保持强劲发展势头的同时,也遭遇发展困境和障碍。本文指出和分析了社区"时间银行"本身的性质、服务的换算、机构的信誉、志愿者的专业性等问题,并在此基础上尝试着提出了解决这些困境的对策。     

Assessing Impact of Service-Learning Project on Older,Isolated Adults in Rural America

ABSTRACT

With help from a grant from the Corporation for National Service, service learning was infused into four classes of a graduate gerontology course, Aging Well. Thirty-one students were paired with 31 older adults for a period of up to twenty hours. The impact on the emotional and social wellness of the older adults was assessed through student journals, electronic e-mail reflection, and the administration of a survey to older adults. A quantitative assessment of the older adults was attempted using the Life Satisfaction in the Elderly Scale and the Geriatric Depression Scale. Analysis indicated that the service provided to the older adult had a positive impact on their emotional and social wellness.     

关于完善部门服务业统计工作的若干思考

 从国家层面来讲，我国的服务业常规年份统计资料，相当大的比重是由部门统计提供的。本文论述了加强部门服务业统计的必要性和紧迫性，总结了服务业统计工作取得的成绩和面临的主要问题，提出了如何完善部门服务业统计工作的设想和建议。     

服务公平性对储户与银行之间关系的影响

作者在某银行广州地区的15个营业点对储户进行了一次问卷调查,探讨服务公平性对顾客与企业之间关系的影响。数据分析结果表明,结果公平性、程序公平性、交往公平性和储户感觉中的软、硬质量是同一个高阶因子的子因子,储户在正常服务环境中感知的服务公平性影响储户的消费情感和储户对本次消费经历的评估(服务质量、消费价值、储户的满意感),进而影响储户与银行之间的关系(信任感、储户与服务人员的人际关系纽带、储户与银行的感情纽带)和储户的行为意向(再购意向和口头宣传意向)。     

关系类型对服务失败后顾客反应的影响

本文探讨了真正服务关系、虚假服务关系和偶遇服务关系三种关系类型对服务失败后顾客反应的影响。研究显示,在遭遇服务失败后三种关系类型的反应差异明显,具有真正服务关系的顾客在服务失败后比其它两类关系类型的顾客具有更高的顾客满意度、更少的负面口碑以及更高的重购倾向,而虚假关系的顾客比偶遇关系的顾客又表现出较高的满意度、较少的负面口碑以及较高的重购倾向。所以关系能够提供防御性服务补救作用,而且相对于其它补救策略更显得未雨绸缪。     

论饭店企业品牌忠诚的创建

在当前的竞争形势下,饭店企业要想增加市场占有率非常困难。饭店有必要由追求市场占有率的扩大转向追求良好顾客关系的保持。本文在分析品牌忠诚对饭店企业的重要性以及品牌忠诚的决定因素的基础上,探讨了饭店企业创建品牌忠诚的策略。     

The public and private purposes of case records

Social welfare agencies have official reasons and requirements for the construction of case records. Sociologists have detected a set of unofficial reasons that shape case records in practice. This paper suggests that case records that record the lives of children in child welfare systems are written, inter alia, to deny the failure of interventions, to justify the refusal to serve “bad clients,” and to justify the decision to extend hegemony over “good” clients.