城市贫困居民医疗救助措施的国内外现状比较

目的通过国内外城市贫困居民医疗救助的措施比较,为探索出我国城市医疗救助更加具有可及性的措施提供依据;方法比较国内外文献中的措施现状;结果国外在措施实施过程中较重视外部环境的支持、管理机构的能力以及将医疗保险、医疗救助体系和基层卫生服务供给的有机结合;结论建议依照中英项目模式,结合当地实际情况,依托社区卫生服务,建立社区网络系统,努力探索事前救助的有效方式。     

经济全球化与我国政府社会服务职能的转变

经济全球化是当代整个世界面向未来的客观变化。它正在改变着世界政治经济的结构、性质以及人们的生活。它对所有国家都是难得的机遇 ,同时也是严峻的挑战。如何适应这一环境 ,适时调整自身的定位与方向 ,就成为各国政府迫在眉睫的问题。本文拟就对我国政府所面临的挑战进行分析 ,从中归纳出政府社会服务职能调整的方向     

Service Providers to the Homeless Mentally Ill: Their Thoughts,Perceptions, and Recommendations for the Homeless

A qualitative research study was conducted to obtain an understanding of the people who provide senvices to persons who are homeless and mentally ill. Selvice providers were asked about the kinds of selvices they provide, what they consider beneficial to this population, the kinds of selvices they would like to provide, and what is needed to allevwte the homeless problem. Selvices found in the study included, those that meet basic needs, psychiatric/medical selvices, social setvices, and activities. Service providers indicated the major selvice priority is housing and the necessity of: (a) a safe environment, (b) additional psychiatric/social selvices, (c) day programs, and (d) health care. It is recommended that selvice providers advocate for the necessary improvements in services including, collaborative workshops and training sessions to the public and to each other.     

Overcoming Barriers to Homeless Delivery Services: A Community Response

Homelessness is one of the most pressing social problems today. The.lnstitute of Medicine defines the problem as a failure in the support systems created to prevent the problem and a tighter housing market. The assumption is that the support system should help to prevent the occurrence of homelessness. The Eastern Fairfield County area peiformed a study to look at the relationship between those services serving people who are homeless and near homeless to determine the availability, accessibility, and adequacy of services for homeless people. The study identified several barriers in the service delivery system. A strategy was then developed to address these barriers. This paper shows how a research process can facilitate a community response to a social problem. The paper presents the steps that were taken so other communities may replicate the process.     

Sources of stress in the national health services: A comparison of seven occupational groups

This paper reports a comparative study of sources of occupational stress affecting the seven major occupational groups within the National Health Service. The groups are compared on seven dependent variables. These are the six sub-categories of stressors identified by Cooper and Marshall (1978) and measured by the Occupational Stress Indicator (OSI) (Cooper et al. 1988), and a total stress score that is derived by summing scores for each of the six sub-categories. Occupational groups differed significantly (p.05) in only two of the six sub-categories. In these cases occupational groups not normally associated with front-line care reported higher levels of stress than either doctors or nurses. The results show that high levels of occupational stress are experienced by all occupational groups within the NHS and the subsequent discussion argues for a more progressive research policy that gives adequate attention to 'lower status' groups, such as ancillary, works and maintenance, and administrative and clerical.     

文献信息资源建设和读者服务式改革设想

本文针对广东培正学院教学工作和人才培养的任务要求,提出了学院图书馆今后在文献信息资源建设和读者服务模式的一些改革设想。     

“We Actually Trust the Community:” Examining the Dynamics of a Nonprofit Funding Relationship in New Zealand

Funding relationships in nonprofit management are increasingly defined by a philosophy of rational management, characterized by measurement of outputs and benchmarking, which represents an audit culture system (Burnley, Matthews, & McKenzie, 2005). There is concern that these approaches are constantly undermining the mission of community service nonprofit organizations (Darcy, 2002). In this research, we analyzed the management of funding relationships by examining dynamics within a nonprofit funding relationship in New Zealand. Through focus groups we explored the relationship between 17 representatives from nonprofit organizations and four Board members of a funding Trust. The management of this funding relationship was characterized by an appreciation of the diverse nature of nonprofit organizations, a balance between trust and control, and communication. We suggest that elements of these dynamics could be incorporated into nonprofit funding relationships in order to challenge an over-reliance on audit culture systems, and to re-establish relationships characterized by interaction between nonprofit organizations and their funders. Finally, we call for future research in this area.     

人民群众是计划生育的主体--兼析如何正确处理计划生育的人民内部矛盾问题

辽宁省在人口与计划生育管理工作中始终坚持把马克思主义的群众观点和党的宗旨作为指导思想,坚持全程优质服务、依法行政、正确处理计划生育的人民内部矛盾     

软件业的服务创新

本文在传统服务创新和制造业技术创新的理论基础上,将软件业——这一快速发展且极具潜力的行业作为研究对象,提出了软件业的服务创新模式。同时,根据美国和西欧等国学者对服务业的研究理论,结合对国际著名软件公司服务创新举措的考察,对国内较为成功的软件公司进行了实证研究。     

价值取向对服务业顾客抱怨倾向的影响

顾客抱怨可以为企业持续改进服务和重新赢得顾客提供有价值的信息,因此,研究顾客抱怨行为有重要的现实意义。本文在对现有研究进行回顾的基础上,借鉴顾客抱怨规划行为理论,通过实证研究分析了顾客价值取向对其抱怨倾向的影响。结果发现,顾客价值取向不同,影响他们抱怨倾向的主要因素也不相同,这要求服务企业需要根据目标顾客的价值取向制定相应的政策。