The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

The rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006–2018. Results of this research present an overview of ongoing research trends such as theoretical frameworks and methodological preferences. This research also explores how the unique Chinese social media characteristics affect the dialogue between types of organizations and their publics. Contextual factors such as face and favor, relationship (Guanxi) and sentiment (Renqing), and the centralized political system that may facilitate/inhibit dialogue in crises of China are identified as well. Finally, this study suggests promising new directions such as a scholarly assessment tool for the social-mediated crisis communication research in China.     

Measuring success: Explications and measurement scales of instructing information and adjusting information

Substantial research exists to study reputation management messages but far less research exists to consider instructing information and adjusting information during and after a crisis. This research seeks to build tools that assist in the study of base crisis responses. Using a literature review, 18 interviews with people with expertise in public relations, and an experiment with 286 participants recruited from mTurk, this research builds scales that assess the quality of instructing information and adjusting information given during a crisis. The resulting scales are found to be reliable and predict significant change in post-crisis reputation in an initial test. Potential uses of these scales for crisis communication scholars and public relations practitioners are discussed.     

Reconceptualizing the generation in a digital(izing) modernity: digital media,social networking sites,and the flattening of generations

As digitalization binds society to an apparently perpetual acceleration, questions about the nature of time and speed have gained new urgency in the social sciences. Yet, theorizations of these issues have neglected their implications for social life and generations. Linking these lacunae, this article articulates how digital media and social networking sites (SNS) shape social life through cultural transformations in the generation. This article rationalizes predominant patterns of SNS user behaviors in the context of social theoretical and philosophical frameworks informed by Mannheim, Simmel, Adorno, Benjamin, Arendt, social presence, action, and acceleration theories to offer a relational reconceptualization of the generation as a set of social relations and processes for visualizing changing conceptions of time and speed in a digital (izing) modernity. This article introduces the concept of general and local generationing processes to articulate the processual nature of the generation and to assert that trends in SNS use and content production are underwritten by grammatical logics that collectively “flatten” separate traditional generations to form a cross-demographic and cross-temporal digital generation.     

从委婉语对比看英汉民族价值观和道德观的不同

英汉民族的历史、政治和思维方式不同,英汉委婉语所反映的价值观和道德观也不一样,通过对比分析英汉委婉语,透析中西方文化差异,可加深对英语文化的了解,学会正确使用英语委婉语,增强跨文化交际能力。     

沟通技术和时间因素对虚拟团队过程影响实验研究

以学生为实验对象,进行由48个3人组参与的2×2因子实验,对不同技术条件和团队发展阶段下的虚拟团队进行模拟.通过时实验对象的问卷调查,收集贫瘠和丰富沟通技术条件下虚拟团队在早期阶段和后期阶段的信任水平、冲突水平和绩效水平数据,并以此分析两类沟通技术在虚拟团队发展的不同阶段对团队内冲突和信任水平的影响以及虚拟团队过程中信任的调节作用和绩效的反馈作用.研究结果表明,在虚拟团队发展的早期阶段,丰富度高的沟通技术会引发更多的关系冲突,不利于团队信任的建立,并且在促使成员积极讨论任务方面的优势并不明显;在虚拟团队发展的后期阶段,团队中的信任和冲突水平受到前期绩效的反馈作用和技术变更的影响,早期绩效对后期团队内冲突和信任具有显著的反馈作用,技术变更带来关系冲突水平的增加,而沟通技术在后期阶段将不再是影响团队内信任和冲突的主要因素;信任的调节作用在虚拟情境下得到验证.     

GM Foods and the Misperception of Risk Perception

Public opposition to genetically modified (GM) food and crops is widely interpreted as the result of the public's misperception of the risks. With scientific assessment pointing to no unique risks from GM crops and foods, a strategy of accurate risk communication from trusted sources has been advocated. This is based on the assumption that the benefits of GM crops and foods are self-evident. Informed by the interpretation of some qualitative interviews with lay people, we use data from the Eurobarometer survey on biotechnology to explore the hypothesis that it is not so much the perception of risks as the absence of benefits that is the basis of the widespread rejection of GM foods and crops by the European public. Some respondents perceive both risks and benefits, and may be trading off these attributes along the lines of a rational choice model. However, for others, one attribute-benefit-appears to dominate their judgments: the lexicographic heuristic. For these respondents, their perception of risk is of limited importance in the formation of attitudes toward GM food and crops. The implication is that the absence of perceived benefits from GM foods and crops calls into question the relevance of risk communication strategies for bringing about change in public opinion.     

Risk Comparisons, Conflict, and Risk Acceptability Claims

Despite many claims for and against the use of risk comparisons in risk communication, few empirical studies have explored their effect. Even fewer have examined the public's relative preferences among different kinds of risk comparisons. Two studies, published in this journal in 1990 and 2003, used seven measures of "acceptability" to examine public reaction to 14 examples of risk comparisons, as used by a hypothetical factory manager to explain risks of his ethylene oxide plant. This study examined the effect on preferences of scenarios involving low or high conflict between the factory manager and residents of the hypothetical town (as had the 2003 study), and inclusion of a claim that the comparison demonstrated the risks' acceptability. It also tested the Finucane et al. (2000) affect hypothesis that information emphasizing low risks-as in these risk comparisons-would raise benefits estimates without changing risk estimates. Using similar but revised scenarios, risk comparison examples (10 instead of 14), and evaluation measures, an opportunity sample of 303 New Jersey residents rated the comparisons, and the risks and benefits of the factory. On average, all comparisons received positive ratings on all evaluation measures in all conditions. Direct and indirect measures showed that the conflict manipulation worked; overall, No-Conflict and Conflict scenarios evoked scores that were not significantly different. The attachment to each risk comparison of a risk acceptability claim ("So our factory's risks should be acceptable to you.") did not worsen ratings relative to conditions lacking this claim. Readers who did or did not see this claim were equally likely to infer an attempt to persuade them to accept the risk from the comparison. As in the 2003 article, there was great individual variability in inferred rankings of the risk comparisons. However, exposure to the risk comparisons did not reduce risk estimates significantly (while raising benefit estimates), and Conflict-Claim respondents found the risk of the hypothetical factory less acceptable than No-Conflict respondents. Results suggest that neither risk comparisons nor risk acceptability claims are automatically anathema to audiences, but they may have tiny or unintended effects on audience judgments about risky situations.     

Toward Improved Communication about Wildland Fire: Mental Models Research to Identify Information Needs for Natural Resource Management

The management of natural- and human-induced wildland fires is an intricate process that must balance two considerations: that of fire as a necessary natural disturbance and that of the risks that fire poses. Reconciling tradeoffs between these risks and benefits is contingent upon informed, directed, and two-way communication between wildland fire managers and stakeholders. In an effort to aid with the design of such a communication effort, this study used mental models research to determine the unique wildland fire information and decision-making needs of stakeholders living at the wildland-urban interface of a fire-prone area. While the analysis revealed many similarities in how stakeholders conceptualized the risks and benefits of wildland fire, many misconceptions and important gaps in understanding on the part of both expert and nonexpert respondents were identified.     

Informed Public Preferences for Electricity Portfolios with CCS and Other Low‐Carbon Technologies

Public perceptions of carbon capture and sequestration (CCS) and other low‐carbon electricity‐generating technologies may affect the feasibility of their widespread deployment. We asked a diverse sample of 60 participants recruited from community groups in Pittsburgh, Pennsylvania to rank 10 technologies (e.g., coal with CCS, natural gas, nuclear, various renewables, and energy efficiency), and seven realistic low‐carbon portfolios composed of these technologies, after receiving comprehensive and carefully balanced materials that explained the costs and benefits of each technology. Rankings were obtained in small group settings as well as individually before and after the group discussions. The ranking exercise asked participants to assume that the U.S. Congress had mandated a reduction in carbon dioxide emissions from power plants to be built in the future. Overall, rankings suggest that participants favored energy efficiency, followed by nuclear power, integrated gasification combined‐cycle coal with CCS and wind. The most preferred portfolio also included these technologies. We find that these informed members of the general public preferred diverse portfolios that contained CCS and nuclear over alternatives once they fully understood the benefits, cost, and limitations of each. The materials and approach developed for this study may also have value in educating members of the general public about the challenges of achieving a low‐carbon energy future.     

Now What Do People Know About Global Climate Change? Survey Studies of Educated Laypeople

In 1992, a mental‐models‐based survey in Pittsburgh, Pennsylvania, revealed that educated laypeople often conflated global climate change and stratospheric ozone depletion, and appeared relatively unaware of the role of anthropogenic carbon dioxide emissions in global warming. This study compares those survey results with 2009 data from a sample of similarly well‐educated laypeople responding to the same survey instrument. Not surprisingly, following a decade of explosive attention to climate change in politics and in the mainstream media, survey respondents in 2009 showed higher awareness and comprehension of some climate change causes. Most notably, unlike those in 1992, 2009 respondents rarely mentioned ozone depletion as a cause of global warming. They were also far more likely to correctly volunteer energy use as a major cause of climate change; many in 2009 also cited natural processes and historical climatic cycles as key causes. When asked how to address the problem of climate change, while respondents in 1992 were unable to differentiate between general “good environmental practices” and actions specific to addressing climate change, respondents in 2009 have begun to appreciate the differences. Despite this, many individuals in 2009 still had incorrect beliefs about climate change, and still did not appear to fully appreciate key facts such as that global warming is primarily due to increased concentrations of carbon dioxide in the atmosphere, and the single most important source of this carbon dioxide is the combustion of fossil fuels.