Once More With Feeling: Ethnographic Reflections on the Mediation of Tension in a Small Team of Call Centre Workers

This article explores the labour process of a team of call‐centre workers based in a multi‐client call centre in the West Midlands. Founded on the basis of a 13‐month ethnographic study into workplace resistance in call‐centre environments, this article provides insights into control in call centres, focusing on sexuality, internal team dynamics and discipline. It is argued that control is exerted through management and information technology but it is crucially exerted laterally in the team and sexuality is an important medium of such control. This article focuses specifically on how worker sexuality is deployed to regulate the tension between contradictory imperatives faced by workers. The article then considers the emotional content of the call‐centre labour process, arguing that the apparent resolution of potentially contradictory logic, in fact, depends upon the development by call‐centre workers, encouraged by more senior employees, of informal, pseudo‐sexualized client relations at the point of production. Crucially however the fieldwork reveals that the demands placed upon customer service representatives are subtly gendered.     

PRP在教师中应用研究的新进展

尽管PRP在企业组织中得到广泛的应用并取得了显著的成效,但是在公共部门特别是教育领域中应用研究的时间并不长,本文对国际上有关PRP在教师中应用研究的新进展进行了回顾,重点对PRP在教师中应用的理论成果进行了综述。     

对亚当·斯密价值论的理性分析

亚当·斯密是英国工场手工业时期的资产阶级古典政治经济学的集大成者,他在前人研究的基础上,成功地将英国资产阶级政治经济学推向了一个新的阶段,尤其是他的价值理论,在今天看来,都还有些合理的成份。而马克思劳动价值理论正是他对亚当·斯密价值论研究基础上创新而发展起来的科学理论。本文将阐述亚当·斯密价值论的合理内核和缺陷。     

论社会主义基本经济规律

满足社会物质和文化生活需要的生产目的,就是人类进行生产活动都必须以社会需要为前提的普遍规律,并不是社会主义基本经济规律。无论哪种社会,人们进行生产劳动的首要目的都是为了获得劳动报酬,人们的生产活动是劳动报酬牵动的,所以劳动报酬的分配原则是推动生产运行的基本经济规律,按劳分配是社会主义基本经济规律。     

区域经济政策理论及其误区超越

地域分工理论、区域发展阶段理论和非均衡协调发展理论是区域经济政策三大理论基础。超越区域经济政策误区,关键在于区域合理分工。