面向CRM的动态质量体系管理数据的模型

以ISO9000质量管理体系为背景,本文详细地分析了企业质量体系管理的信息层次结构与流程,针对质量体系的制定、改版以及质量持续改进,研究了质量体系管理对数据模型的复用性、可引用性与可回朔性的要求,讨论了现有质量管理信息系统的局限性,提出了动态质量体系管理数据模型,给出了模型的结构和功能,总结了所提模型的特点。最后,给出了实例分析。     

Capturing the broader picture of value co-creation management

The interactional, interdependent, and dynamic nature of value co-creation has made value management in business relationships a particularly challenging issue for both academicians and practitioners. In addition, studies on this topic have mostly focused on managing value co-creation in isolation from the wider relational context without completely capturing the influence of other value processes on value co-creation. This paper examines the broader picture of value co-creation management by providing a model based on interlinked value processes, namely, value communication, value appropriation, value measurement, and value representation. We adopted a qualitative approach based on 86 interviews with managers of both customer and supplier companies, which operated in different industries. Results showed that the management of value co-creation implies considering complex patterns of interconnections with other value processes. In particular, the study will shed light on the centrality of value appropriation to co-create value and on the importance of value representation to coordinate ideas and enable future co-creation opportunities.     

Teacher–Child Relationships from Kindergarten to Sixth Grade: Early Childhood Predictors of Teacher-perceived Conflict and Closeness

This article examined general trends in teacher-reported conflict and closeness among 878 children from kindergarten through sixth grade, and examined early childhood characteristics that predict differences in initial levels and growth of conflict and closeness over time. Results indicated modest stability of teacher-perceived conflict and closeness through sixth grade, with relatively greater stability in perceptions of conflict. Levels of conflict at kindergarten were higher for children who were male, Black, had greater mean hours of childcare, had lower academic achievement scores, and had greater externalizing behavior. Children identified as Black and those with less sensitive mothers were at greater risk for increased conflict with teachers over time. Levels of teacher-reported closeness were lower when children were male, had lower quality home environments, and had lower academic achievement scores. The gap in closeness ratings between males and females increased in the middle elementary school years. Additional analyses were conduced to explore differences in teacher ratings of conflict between Black and White students.     

新闻学专业本科生媒体实践需要处理的几个关系

新闻学专业本科生到媒体实践的时候应该处理好媒体实践与课堂教学之间的关系，基础知识与基本技能之间的关系，学生数量剧增与实习基地过少之间的关系，这对于学生的学习和以后工作有很大帮助。     

Japanese Children's Reasoning about Conflicts with Parents

Ninety-five Japanese children (aged 6–12) were interviewed using hypothetical stories to examine their reasoning about parent–child conflicts. Participants were most likely to reject parental authority and to support child's discretion in conflict situations where the parent interfered in the child's personal choice and gave the child commands that violated moral and conventional principles. However, participants were most likely to accept parental authority when the child's wish conflicted with the parent's moral concern. Participants' reasoning was more varied when the child's wish went against the parent's conventional demand. Consistent with their cultural values, participants considered harmonious relationships in evaluating conventional and personal conflicts, but not moral conflicts. Age differences were observed in the endorsement of personal choice. Results suggest that children do not simply act upon their cultural values but also show resistance to parental authority for reasons beyond meeting selfish needs and form differentiated judgments about parent–child conflicts.     

Relational Aggression in Peer and Dating Relationships: Links to Psychological and Behavioral Adjustment

We examined the contribution of relational aggression in adolescents' peer and dating relationships to their psychological and behavioral adjustment. In the Fall and again four months later, 1279 (646 female) grade 9 students reported on relational aggression perpetration and victimization in their romantic and peer relationships, depression/anxiety symptoms (psychological adjustment) and delinquency (behavioral adjustment). Using hierarchical regression analyses, controlling for Time 1 adjustment/behavior, peer relational aggression perpetration predicted depression/anxiety. Dating relational victimization also predicted depression/anxiety, but only for girls. Furthermore, girls who were perpetrators of relational aggression in both peer and dating contexts were most likely to show increases in delinquent behavior. We conclude that dating and peer relationships are not redundant, but make independent and additive contributions to adolescent adjustment. Girls, in particular, may be at greatest risk for poor outcomes when they have relationally aggressive relationships. Results also highlight the need for greater awareness of the complexity and significance of adolescent dating relationships.     

Lesbian Identity Management at Various Stages of the Coming Out Process: A Qualitative Study

This qualitative study is designed to explore how women at various stages of lesbian identity development make decisions about managing their identities. Management of identity was studied in terms of how women came out or stayed hidden and how they made decisions both to disclose and to conceal. The Cass (1984) Stage Allocation Measure was used as a means to categorize women at various stages of lesbian identity development. Twenty-five adult women were individually interviewed using a semi-structured interview schedule. A journal was kept by each woman for one month. The major findings indicated that women at different stages of lesbian identity development use both disparate and similar identity-management and decision-making strategies. Underlying and connecting lesbian identity management and development was the need to maintain self-esteem and safety.     

Beyond toleration: privacy, citizenship and sexual minorities in England and Wales

This paper examines two significant moments in sexual minority citizenship in England and Wales in relation to one of the Marshallian sets of rights, namely, civil or legal rights, focusing specifically on the Sex Offences legislation and policing practices. The first moment that will be examined here is the process whereby homosexual acts were decriminalized in the 1950s and 1960s; here special attention will be paid to the recommendations made by the Wolfenden Committee. The second moment is one we are currently experiencing, which is associated with the inclusive policing of sexual minority communities (especially lesbian, gay, bisexual and transgender communities) under the provisions of the Crime and Disorder Act 1998 and in the review of Sex Offences, especially in the consultation paper (Home Office 2000) and White Paper (Home Office 2002) associated with this review. Privacy and toleration dominate the first moment, at the same time it shall be demonstrated that privacy is also central to the British Sexual Citizenship literatures that have emerged in sociology in the post-Wolfenden context. However, as the title suggests, the second moment under examination points to the emergence of a rather more extensive sexual minority citizenship beyond the boundaries of 'homosexual privacy' (which British Sexual Citizenship Studies is not currently engaging with) and perhaps even beyond the boundaries of toleration through ever more 'inclusive' policing strategies and through the review of sex offences in which many discriminatory laws are being 'de-homosexualized'.