Associations among altruism, burnout dimensions, and organizational citizenship behaviour

Most studies of burnout have focused on lack of resources, prevalence of burnout, and negative outcomes. In contrast, this study examined the relationships among altruism, burnout and a positive outcome, namely, the engagement in organizational citizenship behaviour. Web questionnaires were distributed to employees in three professional organizations. The results from the 178 respondents indicated that altruism is related to organizational citizenship behaviour. Of the three dimensions of burnout, only reduced personal accomplishment was (negatively) associated with engagement in organizational citizenship behaviours. Implications of the results are discussed and directions for future research are offered.     

学习型组织在技术创新中的作用

指出学习型组织能够加速技术知识的流动,并通过技术知识的流动来促进技术创新能力的提高;阐明了组织常规在提高技术创新能力中所发挥的作用,解释了组织常规在技术知识转化和吸收过程中的作用机制;认为学习型组织作为创造新知识的组织,有助于增强技术知识的吸收能力和转化能力,它为获取或产生新知识提供了一种有效的组织形式,有利于促进新能力的产生。     

企业生态位理论研究现状与趋势

企业生态位理论作为组织生态学中的重要组成部分之一仍处于发展之中.目前研究主要集中在企业生态位宽度、重叠密度等角度研究生态位对企业生存与发展的影响,因此有许多尚待扩展的领域.本文主要对企业生态位理论研究主线、属性、主要流派等方面对企业生态位理论进行梳理与综合评述,并指出研究趋势.     

对变革保险企业组织结构的思考

面对日趋激烈的国际化竞争,增强自身实力,跟上全球化的步伐,已成为内资保险企业的共识。在发展与改革中,传统组织结构的问题日趋显现出来,变革势在必行。新的组织结构中,职能部门数量及级别被压缩,企业的组织机构不再是“多级管理”,而是呈现“扁平化”趋势,专业技术组织的职能部门之间的“边界”将淡化,团队在企业组织中体现出主要地位。     

组织公民行为、社会资本与员工工作绩效关系研究

基于中国文化背景,研究了组织公民行为对员工工作绩效的影响及其内在的作用机制。研究结果发现：组织公民行为对员工工作绩效有显著的正向影响,社会资本在其中起中介作用;组织公民行为通过增加员工的社会资本,从而提高员工的工作绩效;员工自身的印象管理行为在组织公民行为和社会资本间起正向调节作用。据此,建议企业管理者注重员工的组织公民行为在提升员工绩效中的作用,注重利用社会资本在组织公民行为与员工绩效间的传导作用;企业员工要重视组织公民行为对自身社会资本积累及工作绩效提升的作用,并结合印象管理行为,提升组织公民行为的作用效能。     

雇佣关系模式下员工创新行为的跨层次影响机制

在大数据和人工智能技术时代,创新是破解企业发展难题和推动企业持续发展的关键环节。为了探索雇佣关系模式、组织支持感、组织认同感与员工创新行为之间的跨层次影响机制,通过调查福建、浙江和广东等地10家企业的300名企业员工,构建雇佣关系与员工创新行为之间影响关系的模型,考察组织支持感和组织认同感在两者关系中的效应,结果发现：雇佣关系对员工创新行为有显著正向影响,组织支持感在雇佣关系与员工创新行为之间具有部分中介作用,组织认同感在雇佣关系与员工的创新行为之间存在调节效应。企业在建立雇佣关系时,既要考虑经济因素,也要考虑社会因素,努力建立员工与企业之间牢固的心理纽带,以便促使其积极参与企业创新活动,推动企业可持续发展。     

以敏捷性与创新性为中介的互动能力对组织绩效影响作用研究

从创新性和敏捷性的角度出发,构建了一个关于互动能力、创新性、敏捷性对组织绩效影响的理论模型,并以全国321家企业为样本对理论假设进行验证。数据结果证实了互动能力对组织绩效的影响,并得出互动能力向组织绩效顺利转化的关键是借助于创新性和敏捷性的构建的结论。     

Linking perceived organizational support with employee work outcomes in a Chinese context: Organizational identification as a mediator

Perceived organizational support (POS) is viewed as an important explanatory framework for understanding the relationship between employees and the workplace, and is regarded by some researchers as central in understanding job-related attitudes and behaviors of employees. However, less research has taken into account the role of organizational identification, which reflects how individuals define the self with respect to their organization, as a potential influence on such relationships. Drawing on a cross-organizational sample of 238 subordinate-supervisor dyads from the People’s Republic of China, we examined whether organizational identification mediates the effect of perceived organizational support (POS) on work outcomes including turnover intentions, work performance, and organizational citizenship behavior (OCB). Results from the current study showed that organizational identification fully mediates the relation of POS to OCB-directed to individuals, and partially mediates relations between POS and other work outcomes (turnover intention, work performance, OCB-directed to organization). Implications for management theory and practice are discussed.     

“How May I Help You?” Improving Telephone Customer Service in a Medical Clinic Setting

The current study was carried out per management request to improve the overall quality of telephone customer service among appointment coordinators in a medical clinic. Exceptional telephone customer service included (a) using a standard greeting, (b) speaking in the appropriate tone of voice throughout the call, and (c) answering every call received by the unit. A preintervention analysis suggested that performance deficiencies resulted from weak antecedents, poor knowledge and skills, and weak performance contingencies. Task clarification, goal setting, feedback, and performance-contingent consequences were combined to improve these customer service behaviors for 20 full-time appointment coordinators at the clinic. The study used an ABÁ reversal design with weekly maintenance and 5-month follow-up observations. Introduction of the multicomponent intervention produced visible improvements in greeting (38% increase) and friendly voice tone (22% increase) behaviors; performance was maintained above baseline levels at 5 months postmaintenance. Abandon rates (the percentage of calls not answered by a live voice) remained fairly stable, on average. Findings support the use of a multicomponent intervention to increase telephone customer service behavior in medical clinic settings.     

公共危机管理和政府责任−以SARS疫情治理为例

基于“主体−事件−客体”分析框架,结合中国60起公共危机典型事件,利用模糊集定性比较分析（fs/QCA）方法来分析影响地方政府公共危机回应有效性的必要条件和组态情况。研究发现：地方政府公共危机回应极具复杂性,不存在促成地方政府公共危机回应有效性的单个必要条件;三种类型构成了地方政府公共危机回应有效性的实现路径,即“主体驱动型”“主体−事件平衡型”“综合型”;实现地方政府公共危机回应的有效性,需要“主体−事件−客体”合力完成。