Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China

Employing a 2 (accepting crisis accountability vs denying crisis accountability) x 2 (high vs low information substantiality) x 2 (high vs low participation) online experiment (N = 293), this study examines how different transparency strategies influence public anger and trust in a Chinese police crisis context, offering insights on government social media crisis communication. In general, transparency is crucial for Chinese local governments, especially police agencies, in managing crises on social media. Reporting organizational crisis accountability, delivering sufficient and evidence-based messages, and enabling public discussion on social media are three transparency strategies that can help minimize public anger and rebuild public trust. Results suggest the positive effects of delivering messages in crisis situations by using transparency. Furthermore, the study points out that police organizations in China should consider the possibility of information overload and unexpectedly low overall expectations for government transparency among Chinese publics.     

当前网络人际传播研究述略--从网络言语传播与非言语传播谈起

当前网络言语传播研究的特色与成就在于从纯语言的角度总结了网络言语的形式、风格与特色,而网络非言语传播研究则从符号学的角度分析了其类别与传播功能。其不足是借现有的非言语传播的理论来解释网络人际传播中的非言语传播现象。这两方面研究最大的缺失在于:就语言论语言,就符号论符号,忽略了新的传媒环境。     

Technological socialities: The impact of information and communication technologies on belonging among deaf and hard-of-hearing people

This review article examines how different types of communication technologies, from the specialized medical to generic social devices, influence belonging and sociality among deaf and hard-of-hearing (DHH) people. The emphasis is on DHH adolescents and young adults who may be impacted differently across countries, given state-specific policies regarding the status of sign language and deaf education, and based on different availability, affordability, and accessibility of communication technologies. We introduce different perspectives on deafness, ranging from pathological to cultural, a heuristic on which we build to explore DHH socialities as complex and evolving. We then analytically review ethnographic research on how cochlear implants impact DHH people's belonging to the “deaf world” and/or the “hearing world,” and how they navigate between these worlds. Then we move on to technologies such as text messages and social media, which enable DHH people to extend their socialities beyond local communities. Belonging is a fluid phenomenon, and technologies which are in a constant process of innovation and development may influence it in complex ways. We argue that to explore questions of belonging, identity, and sociality among DHH people, and how they are shaped by technologies, (visual) ethnographic methods are particularly productive.     

国外农村合作经济组织的发展及对黑龙江省的启示

随着经济和社会的变革,国外农村合作经济组织呈现出纵向一体化经营、组织规模大型化、组织体系走向开放、经营机制企业化、经营方式现代化的发展趋势。黑龙江省农村合作经济组织的发展还处于起步阶段,我们应了解和掌握国外农村合作经济组织发展变化趋势,并适应变化的客观环境,发挥资源和特色优势,以灵活的机制和方式,促进黑龙江省农村合作经济组织健康、快速发展。     

网络传播的社会控制分析

网络传播自从出现以来就被很多人视为自由传播的典范 ,其背后的控制之手却被忽略。事实上 ,网络传播和传统的大众传播一样都受到了许多的社会控制 ,包括有形和无形的控制。对网络传播的社会控制进行研究 ,有利于我们更加客观和全面的认识这种新兴的大众传播方式     

Transparency laws and interactive public relations: An analysis of Latin American government Web sites

A content analysis of 50 Latin American government Web sites was conducted to assess whether new transparency laws in the hemisphere impacted the interactivity, usability, technological expertise, and national symbolism manifest on the sites. Web sites were found to be generally usable but limited in interactivity. There was no difference in Web site interactivity between countries with transparency laws and those without them, but countries with laws used more visual symbols aimed at national branding. The article offers a model of Web site features for public relations practitioners interested in increasing the sophistication, usability, and interactivity of their sites in order to improve relationship building with stakeholders.     

Reaching at-risk populations: The inconsistency of communication channels among American Indian tribes and nations in Oklahoma

While according to Census figures American Indians are considered a single minority group, not all tribes within the racial classification of American Indian have the same access to information and resources. This study exposes the inconsistent availability of communication channels among American Indian tribes and nations and the use of available channels for disseminating diabetes awareness, prevention, and treatment messages. Findings imply that health communication campaigns targeting at-risk groups should first identify and assess the ethnic communication channels available to the population, and inclusion of these channels should be essential in the health communication campaign; however, practitioners cannot assume equality of access and availability of these channels within a minority population.     

Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter

The current study extends the investigation of online relationship building by examining how Fortune 500 companies use the popular social network site Twitter to facilitate dialogic communication with stakeholders. A content analysis of a random sample of the Twitter profiles maintained by Fortune 500 companies (n = 93) and individual tweets posted on those profiles (n = 930) examined the use of dialogic features within the Twitter profiles as well as the individual tweets. Results indicated that organizations that have a dialogic orientation to Twitter use (61%) employed the principle of conservation of visitors to a greater degree and generation of return visits to a lesser degree than organizations with a non-dialogic orientation to Twitter (39%).     

The influence of corporate social responsibility and customer–company identification on publics’ dialogic communication intentions

The purpose of this study was to examine the effects of consumers’ perceptions of the company's corporate social responsibility on their intentions to engage in dialogic communications with a company (i.e., feedback), and to investigate the mediation role of their identification with the company in such effects. The findings indicated a significant relationship between corporate social responsibility and publics’ intentions to engage in dialogic communications. Also, customer–company identification was found to mediate such effects.     

The influence of perceived shared risk in crisis communication: Elaborating the situational theory of publics

The study explored whether perceived shared experience with a media portrayal could influence various cognitions—such as concern, sense of personal involvement, and desire to learn more—that are important for behavior change. This research used the situational theory of publics in order to evaluate whether perceived shared risk is an antecedent to the factors leading to communication behavior. In general, the findings from this experiment supported the idea that shared risk experience with portrayals in news coverage has the potential to influence problem recognition, involvement recognition, and a new variable that combines information seeking and processing: that of information gaining.