Utilizing social media for social work: insights from clients in online youth services

ABSTRACT

This study explored and conceptualised service users’ experiences in online outreach projects supported by the Hong Kong SAR government. Fifteen active users were interviewed. The study used thematic analysis to explore service users’ experiences that might not have been possible without technology. Participant utterances were non-mutually-exclusively tagged with a specific theme. Each utterance reflected an aspect of user experience which combined a technical component with a service-need component. Six themes were identified, including: (i) Personalised newsfeeds help identify service information and news, (ii) Online status indicators improve service accessibility, (iii) Online communications enable a disinhibition effect, (iv) Asynchronous communications facilitate continual feedback loops, (v) Incomplete communicative modalities may cause misunderstanding and (vi) Asynchronous communication may disrupt conversations. The findings reveal that there are middle-level concepts between broad social work concepts and ever-changing technology. Implications for research and practice are discussed.     

Chinese youth performing identities and navigating belonging online

This paper examines the experiences of belonging of young Chinese internet users through an analysis of their online identity practices. Drawing on a qualitative research project about online citizenship practices of 31 young Chinese citizens from mainland China, I explore their experiences of belonging on two online platforms (Weibo and WeChat) and the identities formed and sustained through these experiences. The results show that young people experience different senses of belonging in different social media spaces. Their strategies in navigating these experiences are informed by (a) their perceptions of online spaces as private or public, and (b) using online identity performance as a supplement to or escape from identities in physical life. I argue that young Chinese internet users experience different senses of belonging by flexibly appropriating the affordances of social media platforms for communication and networking; these senses of belonging play a key role in forming and sustaining their identities, and are crucial for their wellbeing.     

The stranger the better: support and solidarity in the 2011 students’ protests in Chile

This paper analyses the legitimation dynamics of the student protests in Chile 2011, explaining how the support of ‘strangers’ strengthened its position and endurance. By analysing interviews with both activists and uninvolved citizens, I describe a steady pattern whereby they express the strength and legitimacy of the movement by assessing the ‘abstraction’ of the link between protesters and their supporters. The more abstract these relations – the stranger supporters are – the most relevant and meaningful is their support. Beyond establishing the worthiness of protesters’ claims, strangers provide protesters with a mandate, fostering the movement’s cohesion and thus affecting its ability to endure through the conflict. While the literature has mostly looked at adherents as only potential (or failed) constituents, I argue that support that remains external plays a crucial role in social movements’ chances of success. This support needs, however, to avoid being framed as insufficient engagement. Further analysis shows that the distinction between protesters and strangers often requires active boundary work, allowing the movement to maximize the benefits of strangers’ support while managing its risks. The relation between these boundaries, the efficiency of different contention tactics and their adaptation is analysed here. The study argues that strangeness can involve very different, even opposed phenomena, which are often confounded, namely ‘otherness’ and ‘abstraction’. Critically drawing upon Simmel, I explain how it is ‘abstraction’ in particular that helps our understanding of the role of strangers in social movements and consider how this distinction could enrich research on the symbolic aspects of contentious politics.     

National Language Capacity in Global Competition

The term national language capacity refers to the sum total of a nation’s ability to grasp linguistic resources, provide language services, deal with linguistic issues, develop the language, and related tasks. Key capacities include the possession of linguistic resources, utilization of language and language services, development and use of linguistic resources, the language of the members of the nation, reserves of linguistic talent, language management, development of language enterprises and linguistic influence. The development of informatization has made national language capacity an important part of national strength. It is hard power as well as soft power, playing a very important role in social progress and cultural inheritance, in promoting economic development and technological innovation, and in protecting a country’s national security and international development.     

When the Norwegian child-welfare services get involved: parents making sense of referrals

There is limited research exploring parents' views and understanding of referrals to the child-welfare services (CWS). This study explores parents' understanding of the circumstances leading to a child-welfare referral, and their understanding of the reporter's objectives in making the referral. Qualitative content analysis and frequency analysis was performed on open-ended survey responses from a sample of 683 Norwegian parents in contact with the CWS. The results showed that the majority (60.2%) of the parents perceived the referral to be initiated solely because of parental difficulties and multiple family life stressors. Some of the parents (22.8%) believed the referrals were initiated exclusively because of their children's problems, whereas a few (13.3%) perceived it to be a combination of parental/familial difficulties and children's problems. The findings reveal that close to half of the parents (46.4%) felt the objective of the person making the referral was to help the child, their parents and the family. Some (36.5%) saw it as a routine or mandated action by public or official services, while others (18.7%) reported that they did not know why referrals had been made, or gave no answer to the question. A small group of parents (6%) viewed the referral as an act of harassment. The main implications of these findings are discussed.     

Psychometric properties of the Transitions from Foster Care Key Leader Survey

This study summarizes the development and piloting of the Transitions from Foster Care Key Leader Survey (TFC-KLS), an instrument designed to measure change in systems serving young people transitioning from foster care to adulthood. The Jim Casey Youth Opportunity Initiative’s logic model was used as a basis for instrument development. The instrument was piloted with 119 key leaders in six communities. Seven of eight latent scales performed well in psychometric testing. The relationships among the 24 measures of system change were explored. A CFA testing overall model fit was satisfactory following slight modifications. Finally, a test of inter-rater reliability between two raters did not find reliable reporting of service availability in a supplemental portion of the survey. The findings were generally positive and supported the validity and utility of the instrument for measuring system change, following some adaptations. Implications for the field are discussed.     

青春文学的崛起

＂青春文学＂的崛起是新世纪以来中国文坛最靓丽的景观之一。以＂80后＂为主体的青春文学作家,创作了一大批风靡国内的、以青少年为消费群体的文学作品,并在文学市场上取得令前辈作家侧目的成绩。从崛起到分化,再到逐渐成熟,青春文学走过了一段波澜壮阔的历程,成为和＂纯文学＂并峙的文学种类。尽管青春文学还显稚嫩,但随着青春文学作家的成长,我们有理由相信他们能写出无愧于时代的作品。     

美国大学社会服务的“大学社区参与”模式评析

"大学社区参与"是20世纪90年代以来美国兴起的新型大学社会服务模式。这一模式在大学与社区的合作伙伴关系基础上,以社区需求和社会发展为动力,旨在推进大学教学、科研与服务功能的综合发展,具有学术性、综合性、互惠性、公共性等特征。大学领导层、组织机构、教师参与、组织文化以及大学与社区的权力关系等因素共同决定着"大学社区参与"模式的运行状况。"大学社区参与"模式对我国大学社会服务的现代发展具有借鉴意义。     

Young people's views of the outcomes of non-formal education in youth organisations: its effects on human,social and psychological capital,employability and employment

This article aims to contribute to a better understanding of the role of youth organisations in enhancing the employability of young people through the development of different forms of capital: human, social and psychological. Instead of asking questions about who access extra-curricular activities that may provide young people with positional advantages in the labour market and the class biases that arise in access, the article explores whether the benefits obtained from participation vary by socio-economic background. We make use of the Youth organisations and employability (YOE) database, which contains data from over 1000 young people in more than 40 European countries on the effects of involvement in youth organisations on different forms of capital: human, social and psychological. We find positive effects of involvement on all three forms of capital. The analysis suggests that the characteristics of the involvement in youth organisations are better predictors of its outcomes than are personal characteristics, and find no significant effects of socio-economic background on the reported benefits of participation in our sample. Policy implications are derived from these findings, calling for greater policy support to increase opportunities for the involvement of young people from lower socio-economic backgrounds in youth organisations and for better informing young people of the benefits of sustained involvement with youth organisations.     

Being Transgender: The Experience of Transgender Identity Development

This article is based on a grounded theory analysis of interviews with transgender-identified people from different regions of the United States. Participants held a variety of gender identities under the transgender rubric (e.g., crossdresser, transman, transwoman, butch lesbian). Interviews explored the participants’ experiences in arriving at their gender identity. This article presents three clusters of findings related to the common processes of transgender identity development. This process was made possible by accessibility of transgender narratives that injected hope into what was a childhood replete with criticism and scrutiny. Ultimately, participants came to their identities through balancing a desire for authenticity with demands of necessity—meaning that they weighed their internal gender experience with considerations about their available resources, coping skills, and the consequences of gender transitions. The implications of these findings are considered in terms of their contribution to gender theory, research, and clinical support for transgender clients.