African American and White Managers:

Research points to differences in the experiences and response of African Americans and whites to organizational situations. This paper presents the results of a study which investigated differences in the management styles in eight local social service agency offices managed by African Americans and eight managed by whites. When the environment was turbulent, white managers responded by becoming more supportive of staff, while African American managers increased problem-solving communications. Staff in African American offices in turbulent environments had higher levels of job satisfation than either white offices of African Americans in nonturbulent environments.     

A Scoping Review of Challenges in Adult Intimate Relationships After Childhood Sexual Abuse

Childhood sexual abuse is a severe problem worldwide. Childhood sexual abuse can be detrimental to children and their abilities to cope with and communicate in their subsequent adult intimate relationships. The aim of this review was to generate and summarize knowledge about how childhood sexual abuse manifests in adult intimate relationships so healthcare professionals can incorporate this knowledge into treatment and care. A scoping review methodology was selected because it supports examination of the extent, range, and nature of research activity. A content analysis of the studies included in this review led to three thematic categories of challenges in adult intimate relationships after childhood sexual abuse: (a) relationship satisfaction, (b) sexual satisfaction, and (c) communication and trust.     

Impact of Caregiver-Receiver Relationship Quality on Burden and Satisfaction

ABSTRACT

The purpose of this study was to investigate, through an interview process, both the burden and satisfaction of the caregiving relationship between female primary caregivers and female care-receivers living in the same home. The ten cases were families involved in a caregiver/care-receiver shared-residence situation of at least one year's duration. The primary method of data collection was semi-structured interviews.

The results of the qualitative approach called for a reversal of perspective. The intent was to examine how burden and satisfaction impacted the caregiver-receiver relationship quality. However, it was the quality of the relationship between the caregiver and care-receiver which distinguished low burden and high satisfaction.     

服务公平性对储户与银行之间关系的影响

作者在某银行广州地区的15个营业点对储户进行了一次问卷调查,探讨服务公平性对顾客与企业之间关系的影响。数据分析结果表明,结果公平性、程序公平性、交往公平性和储户感觉中的软、硬质量是同一个高阶因子的子因子,储户在正常服务环境中感知的服务公平性影响储户的消费情感和储户对本次消费经历的评估(服务质量、消费价值、储户的满意感),进而影响储户与银行之间的关系(信任感、储户与服务人员的人际关系纽带、储户与银行的感情纽带)和储户的行为意向(再购意向和口头宣传意向)。     

论饭店企业品牌忠诚的创建

在当前的竞争形势下,饭店企业要想增加市场占有率非常困难。饭店有必要由追求市场占有率的扩大转向追求良好顾客关系的保持。本文在分析品牌忠诚对饭店企业的重要性以及品牌忠诚的决定因素的基础上,探讨了饭店企业创建品牌忠诚的策略。     

Social mobility and personal satisfaction: evidence from ten countries

This paper examines survey data relating class mobility to satisfaction and dissatisfaction with seven different domains of everyday life among nationally representative samples of men and women living in ten industrialized nations. The evidence is set against competing pessimistic and optimistic accounts of the mobility experience found in earlier literature. Results show that individuals who move from working-class origins to middle-class destinations are no more likely to be systematically satisfied or dissatisfied with life than are the socially immobile or even those downwardly mobile from advantaged backgrounds into the working class. Indeed, in all nations, the overall association between class experience and satisfaction with life is both weak and uneven across the different life-domains. The study also serves to illustrate an important principle of research methodology more generally.     

Effect of family structure on life satisfaction: australian evidence

How do family arrangements affect subjective well-being? We investigate this issue using data pooled from the IsssA and HILDA, both large, representative national samples of Australia (pooled n=38 447). Our regression analysis of cross-sectional and panel data examines how large are the differences in life satisfaction according to marital status and cohabitation. We find that women and men in formal marriages experience higher levels of life satisfaction than do people in other family arrangements. Moreover, both multiple tests in the cross-section, and tests controlling for prior happiness in the panel analysis, suggest that this is a causal relationship. Aggregating up the levels of life satisfaction generated by different marriage and cohabitation arrangements across a lifetime, suggests that a life-long marriage is the most satisfying. Early divorce followed by an enduring second marriage is little worse (because little time is spent outside the married state). But divorce without remarriage, or long lasting cohabitation without formal marriage, reduce the lifetime sum of subjective well-being by 4–12% for both women and men.     

论旅游业的关系营销

文章探讨了新兴的关系营销模式在旅游业中的应用问题。结合江西省上饶市旅游业发展规划,针对旅游产品特点,提出旅游业关系营销的中心是形成顾客友好。为此提出实行全面质量管理、提供额外的服务和多样化奖励、实行"回头客"优惠制、产品开发与游客互动、开展顾客化营销、建立旅游服务链、建立信息系统和参与慈善活动等,并且提出了实行旅游业关系营销的10个技术要点。     

关于顾客满意营销的思考

对顾客满意营销理念进行了新探索,指出服务满意是实现顾客满意营销战略的保证,阐明了服务是产品功能的延长,介绍了"宜家"以情营销实现服务满意,提出了实施服务满意的方法。