Why are manufacturing SMEs cancelling their ISO 9001 certification? Research from Italy

We investigated why Italian manufacturing small and medium-sized enterprise (SMEs) cancelled ISO 9001 certification from the Italian database and the problems and difficulties that led to this. Eight such problems derived from a literature review and interviews with a Delphi panel of 20 experts were tested through an online questionnaire. The questionnaire was completed by 167 managers from Italian SMEs that have cancelled their ISO 9001 certification. Costs related to consultancy and certification body are no longer a difficulty for maintaining ISO 9001 and neither are misinterpretations with the external auditors or paperwork. Internal audits are considered a problem when they are not managed with the aim of measuring performances. Staff can represent a cost when just dedicated to administrative and bureaucratic activities. The more relevant difficulties were top management commitment, measurability of performances and customers’ current lack of interest in ISO 9001. Respondents’ comments also provided interesting suggestions for practitioners such as quality managers and quality consultants to avoid mistakes while maintaining ISO 9001 certification.     

ISO质量管理体系在地方政府的实践

借鉴企业ISO管理经验,实施ISO质量管理体系是政府治理工具创新、行政管理标准化和建设服务型政府的需要。我国政府应加强宣传力度,更新观念,根据具体实际编制可行的质量体系文件,健全公众ISO绩效评估制度,扩大公民的政治参与。     

企业环境管理体系与可持续发展战略的研究

本文阐述了 ISO14 0 0 0系列环境管理标准的含义 ,分析了企业环境管理体系的构成要素及我国组织 (企业 )实施ISO14 0 0 0的作用与意义 ,并对我国组织实施 ISO14 0 0 0及可持续发展战略提出了若干思考与建议     

大学的产品是什么?

本文主要探讨将ISO90 0 0质量标准引入教育领域时 ,如何界定大学的产品的问题。文章分析了目前已经出现的几种有关这一问题的观点 ,之后提出了一种观点 ,即大学的产品包括 :培养的学生、创造的知识和提供的社会服务     

Motivation for ISO 14000 certification: development of a predictive model

Environmental issues have become critical concerns of businesses in recent years. The Singapore Environment Ministry is urging organizations to consider adopting the ISO 14000 Environmental Management Standards. The main purpose of this study was to investigate and identify a number of variables which would be able to predict the motivation of organizations in adopting the ISO 14000 Standards. Through extensive literature search eight possible predictive variables/factors (cost savings, top management concern, employee welfare, meeting environmental regulations, meeting customer expectations, concern over trade barriers, following head office environmental practices, and gaining competitive advantages) were identified. In total, 300 pre-tested survey questionnaires were mailed out to companies from the Electronic and Chemical industries in Singapore. A response rate of about 20% was obtained. The survey instrument was tested for reliability and validity. Using stepwise discriminant analysis, a predictive discriminant function was developed. Only four out of the originally identified eight variables were included in the model. Possible benefits of such a model for Singapore and other industrializing countries are highlighted.     

ISO 9000与汽车维修服务业的现代质量管理

针对我国汽车维修服务业的现状,提出按ISO 9000国际标准建立现代质量管理模式以满足客户的要求,并提出了具体的实施程序与方法.     

ISO9000质量认证对我国企业财务绩效影响的实证研究——基于沪深上市公司的数据

以1992-2005年间通过ISO9000认证的我国上市公司为样本,运用事件研究法分析了ISO9000认证对我国企业财务绩效的影响。研究结果表明ISO9000认证对企业的市场绩效(销售增长率、总资产周转率)有一定的正向影响,而对企业的盈利能力及效率(销售净利率、销售成本率)没有积极影响。原因可能是我国企业的认证动机主要是以市场为导向,企业管理者对质量管理缺乏深入的理解以及ISO9000认证的成本过高等。     

ISO质量体系在检验检疫系统管理工作中的实践初探

作为一项在检验检疫系统中运用不久的体系,对其在实际运行中的情况进行研究,具有实际意义。ISO体系对检验检疫的有效管理、提高效率和可持续性发展有深远的影响,但仍存在一些适应性问题亟待解决。按照ISO质量体系标准的思想规范和完善其质量体系,有助于完善符合市场经济条件和国际通行规则的新型管理体系,对实际工作产生借鉴意义。     

浅析ERP与ISO9000的联系及区别

本文从多个角度将ERP与ISO9000进行比较,尝试阐述二者之间的内在联系及区别。     

现代摩托车维修企业的质量管理策划

基于ISO 9000质量管理体系标准的原则和要求与摩托车维修行业的特点,对摩托车维修企业的现代质量管理进行了策划.