经济发展与主观生活质量--以北京、上海、广州为例

对我国经济发达地区的北京、上海、广州三城市居民生活满意度进行比较研究,以三城市居民的问卷调查资料为基础,比较分析了三城市居民主观生活满意度的差异以及个人月收入与生活满意度之间的关系.研究发现,上海居民满意度最高,广州其次,而北京最低;同时还发现,在经济发达地区的个人月收入对生活满意度影响程度不如想象的那么大,人均GDP与生活满意度的关系值得进一步探讨.     

Comparing customer satisfaction across industries and countries

Although aggregate satisfaction measures continue to proliferate, their value in making broad-based comparisons remains unclear. This study uses arguments from the economics, psychology, sociology and marketing domains to predict systematic differences in aggregate customer satisfaction across both industries and countries. These predictions are tested using a database created from three broad-based national satisfaction surveys in Sweden, Germany and the United States. The results reveal that, across countries, satisfaction is highest for competitive products, lower for competitive services and retailers, and lower still for government and public agencies. However, the differences vary by country. Satisfaction is also predictably lower in Sweden and Germany compared to the US, and shown to change systematically in Sweden over time. Methodological differences do not appear to limit the comparability of the aggregate satisfaction measures. Overall the study supports the use of national indices for making meaningful comparisons of satisfaction on a broad scale.     

基于旅游市场调查的游客旅游体验研究--以桂林市为例

通过旅桂外国人的第一手旅游市场调查资料,在对来桂林游客旅游动机、旅游体验性评价调查的基础上,通过加权对比分析的方法,分析了来桂外国游客的客源结构、主要旅游动机、体验性评价和旅游认知;根据主要动机和旅游后体验性评价的对比,提出了桂林旅游产品开发调整的对策。结果表明:追求身心放松、个性化的观光与休闲结合的度假旅游产品,是来桂旅游的基本感受。与此对应的则为桂林休闲度假型旅游产品、专项旅游产品的开发。     

浙江民营企业激励机制调研分析

根据2002年7至8月浙江师范大学高等技术学院100多名大学生，对浙江省杭州、宁波、绍兴、温州、嘉兴、湖州等6个地区3000多家民营企业、4000多名企业员工的调查，对企业员工待遇、员工激励方式、员工满意度以及员工流失情况进行了深入细致的统计，并进行了简明扼要的分析．     

中国当代女性文学中的爱欲书写与女性意识的流变

“爱欲书写”是当代女性写作的一个重要题材。它的凸现象征着人性的回归 ,女性个性的解放。当代女性爱欲书写经历了举步维艰的初始阶段 ,战胜自我的“一个人的战争”阶段 ,战胜“世界”的“颠覆爱欲”阶段 ,最后到达了爱欲的“疯狂体验”阶段 ,使得“爱欲书写”走向了其负面     

Implications of work and community resources and demands for marital quality

Based on a resources and demands approach, this study explores the effects of time in paid work, level of community participation, and work and community subjective resources and demands on three components of marital quality: activities with spouse, marital disagreements, and marital happiness. The analysis is based on data from 1,033 married dual-earner parents with a child aged 10-17 interviewed for the 1992-1994 US National Survey of Families and Households. The results indicate that fathers with the lowest levels of paid work hours and participation in community-professional organizations have the highest level of activities with spouses. A similar result is found for mothers with the lowest levels of participation in religious organizations and organized youth activities. Mothers' and fathers' community satisfaction is positively associated with two components of marital quality, whereas negative work spillover and economic strain show negative relationships with all three components. The paper is a first step in understanding the combined effects of work and community resources and demands on marital quality. Basée sur une approche de ressources et d'exigences, cette étude analyse les effets du temps sur le travail rémunéré, le niveau de participation à la communauté et les ressources subjectives du travail et de la communauté et des exigences sur trois composantes de la fonction conjugale: les activités avec le conjoint, les désagréments conjugaux et le bonheur conjugal. L'analyse se base sur les données de 1,033 parents mariés tous deux exerçant une profession et ayant un enfant entre 10 et 17 ans, interrogés pour l'étude Nationale des Familles et des Foyers aux états-Unis pour la période 1992-1994. Les résultats indiquent que les pères avec les niveaux les plus bas d'heures de travail rémunérés et de participation aux organisations de la communauté professionnelles ont le niveau le plus élevé d'activités avec leurs épouses. Un résultat similaire a été trouvé pour les mères ayant les niveaux les plus bas de participation à des organisations religieuses et des activités de jeunesse organisées. La satisfaction communautaire des mères et des pères est positivement associée aux deux composantes de la fonction conjugale, alors que les retombées d'un emploi négatif et la crise économique montrent les relations négatives avec toutes les trois composantes. Le document est un premier pas dans la compréhension des effets combinés du travail et des ressources et des exigences de la communauté sur la fonction conjugale.     

Testing Karasek's learning and strain hypotheses on young workers in their first job

This study tests the core hypotheses of Karasek's job demand-control model: high job demands (workload) in combination with low job control (autonomy) increase strains (job dissatisfaction; strain hypothesis), whereas high job demands in combination with high job control increase learning and development in the job (here: learning new skills in the first job; learning hypothesis). These hypotheses are tested in two ways: (a) the mere combination of both job characteristics is associated with the expected outcomes, and (b) a statistical interaction between both job characteristics in predicting the outcomes is expected. A large dataset (n=2,212) of young workers in their first job was used to test all hypotheses. As young workers are presumably still in the process of adjusting themselves to their work environment, we expected that the effects of work characteristics on work outcomes would be stronger for this group than for more experienced workers. The results confirm both the strain and the learning hypothesis. We found a combined effect of both job characteristics, as well as a statistical interaction between both variables. The lowest level of job satisfaction was found in the “high strain” job, whereas the highest increase in skills was found in the “active” job. The consequences of these findings for theory and practice are discussed.     

Cross‐Cultural Consistency of the Demand/Withdraw Interaction Pattern in Couples

In order to examine the cross‐cultural consistency of several patterns of couple communication, 363 participants from four different countries (Brazil, Italy, Taiwan, and the United States) completed self‐report measures about communication and satisfaction in their romantic relationships. Across countries, constructive communication was positively associated with relationship satisfaction, whereas demand/withdraw communication was negatively associated with relationship satisfaction. Woman demand/man withdraw communication was significantly more likely than man demand/woman withdraw communication. Also, some evidence suggested women wanted greater closeness versus independence in their relationships than did men. Differences between partners in desire for closeness versus independence were associated with greater demand/withdraw communication. The possible bases for the demand/withdraw pattern of communication and its gender linkage are discussed.     

观光农园顾客满意度实证研究

本文利用观光农园顾客满意度指数评价体系,采用定量分析的方式,对北戴河集发观光农园的顾客满意度水平进行了评价,并对其经营发展给出针对性建议。     

基于满意度模型的供应链违约风险分析

目前许多企业开始意识到供应链是多环节、多通道的复杂系统,存在众多安全问题,一旦供应、生产、运输等环节发生违约事件,而这一环节上太过精益时,就容易导致供应链中断,降低供应链整体的服务质量,并进一步影响供应链竞争力.基于此,文章定性分析了供应链违约风险的形成原因以及违约风险对供应链的影响,建立了供销关系满意度模型.结果表明,由于双方不信任和不满意而存在的违约风险降低了合作伙伴的关系以及供应链的稳定性.