基于AHP-DEMATEL法的公交换乘系统乘客满意度模糊评价

提高公交换乘系统乘客满意度水平可有效缓解城市拥堵等交通问题。在分析乘客需求特征的基础上,根据指标体系设计原则,构建了科学全面实用的乘客满意度评价指标体系,综合应用AHP法和DEMATEL法对各指标赋权,提升指标赋权的科学性和客观性,建立基于AHP-DEMATEL的模糊评价模型,运用MCEFUZZY软件进行实例评价研究。结果表明该模型提高了公交系统乘客满意度评价的科学性、合理性和高效性,研究结果有助于及时发现公交换乘中存在的问题,为提高公交服务水平提供科学依据。     

品管圈活动在提高住院患者满意度中的应用

目的：探讨品管圈活动对提高我科住院患者满意度的效果。方法成立品管圈活动小组,确定以提高住院患者满意度为活动主题,通过收集2012年和2013年1月份到6月份同期住院患者满意度调查表,分析科室住院患者满意度不高的主要原因,通过PDCA的程序来进行。结果我科住院患者满意度从品管圈活动前的91．7％上升到活动后的98．4％。结论品管圈活动在提高住院患者满意度中的应用,取得了满意效果。     

酒店专业本科生职业选择意向的影响因素研究——兼论实习满意度与职业选择变化的关系

酒店专业本科生的职业选择关系到酒店业发展,同时也是对酒店专业教育成效的检验。调查发现,影响酒店专业本科生职业选择的重要因素依次是职业前景、个人兴趣、工作条件、性格等。据此建议学校应完善酒店专业的实习管理、优化实习教学、引导学生做好职业规划等,从而提高酒店专业本科生从事本专业的职业意愿。     

Rethinking of Economic Growth and Life Satisfaction in Post-Wwii Japan – A Fresh Approach

Gross Domestic Product (GDP) has been utilized by academics and policy makers to indicate the economic well-being of the people. However, economic growth measures cannot capture fully the overall well-being of the people. This paper has tested quality of economic growth in Japan after World War II as to whether it has brought about positive outcome in the well-being of its citizens. Comparison between GDP and GPI (Genuine Progress Index) has revealed that GDP does not fit as well with people’s life satisfaction trend as GPI. Prefecture-based rankings on GDP, Human Development Index (HDI) and Life Satisfaction have shown that there are clear gaps between objective measures and subjective measures to indicate the overall well-being of the people. Also, analysis on major determinants for people’s life satisfaction reveals that older people, women, non-employed people, and those who live in subsidized housings felt satisfied with their life.     

Building Financial Satisfaction

This paper aims to contribute further research on the conceptualization of individual financial satisfaction as a particular domain of satisfaction with life as a whole. Based on the 2003 Survey on Living Conditions and Poverty for Andalucía (Spain) and using a self-reported measure of welfare, ordered probit models are used to analyze the extent to which individual financial satisfaction can be solely explained by income in absolute terms, or alternatively, by taking into account the importance of relative income in its two dimensions: (1) personal aspirations as individual’s adaptation to previous and future income levels (intra-individual comparisons), and (2) social comparisons as individual’s concern for her peer’s income (inter-personal dependency).     

Developing a National Index of Subjective Wellbeing: The Australian Unity Wellbeing Index

The Australian Unity Wellbeing Index has beendesigned as a new barometer of Australians'satisfaction with their lives, and life inAustralia. It is based on, and develops, thetheoretical model of subjective wellbeinghomeostasis. The Index comprises two sub-scalesof Personal and National Wellbeing. Data werecollected through a nationally representativesample of 2,000 people in April/May 2001.Factor analysis confirmed the integrity of thetwo sub-scales and, confirming empiricalexpectation, the average level of lifesatisfaction was 75.5 percent of the scalemaximum score. Group comparisons revealed thatall age groups maintained their Personal Indexscore within the normal range. In addition,people in country areas were more satisfiedwith their personal lives than city-dwellers,but less satisfied about the nationalsituation, and people who had recentlyexperienced a strong positive event evidenced arise in wellbeing, whereas those who hadexperienced a strong negative event evidencedwellbeing in the low-normal range. It is arguedthat these data generally support homeostatictheory. However, an unusual result was thatfemales were more satisfied with their ownlives than males. A tentative argument isadvanced that this may represent aconstitutional difference. It is concluded thatthe Australian Unity Wellbeing Index haspotential as a valid, reliable and sensitiveinstrument to monitor national wellbeing.     

Is Extremely High Life Satisfaction During Adolescence Advantageous?

This study examined whether extremely high life satisfaction was associated with adaptive functioning or maladaptive functioning. Six hundred ninety-eight secondary level students completed the Students’ Life Satisfaction Scale [Huebner, 1991a, School Psychology International, 12, pp. 231–240], Youth Self-Report of the Child Behavior Checklist [Achenbach and Edelbrock, 1991, Child Behavior Checklist and Youth Self-Report, Burlington, VT], Abbreviated Junior Eysenck Personality Questionnaire [Francis, 1996, Personality and Individual Differences, 21, pp. 835–844], Self-Efficacy Questionnaire for Children (Muris, 2001, Journal of Psychopathology and Behavioral Assesment, 23(3), pp. 145–149], and the Child and Adolescent Social Support Scale (Malecki and Demaray, 2002, Psychology in Schools, 39, pp. 1–18]. Three groups of students were created based on their life satisfaction reports: very high (top 10%), average (middle 25%), and very low (lowest 10%). Compared to students with average life satisfaction, students with very high life satisfaction had higher levels on all indicators of adaptive psychosocial functioning, except extraversion. Moreover, students with very high satisfaction had the lowest scores on all measures of emotional and behavioral problems. However, rates of clinical levels of behavior problems did not differ significantly between the very high and average groups. Finally, several necessary, but not sufficient factors for very high life satisfaction were identified. Taken together, the findings support the notion that very high life satisfaction is associated with positive psychosocial functioning. Furthermore, adolescents’ reports of their life satisfaction revealed differences in adjustment that were not captured by measures of psychopathology.     

The Cultural Orientations of Entrepreneurs and Employees’ Job Satisfaction: The Turkish Small and Medium Sized Enterprises (SMEs) Case

The primary purpose of this study was to determine whether cultural orientations which were pervasive and salient in the society of SMEs’ entrepreneurs predict employees’ job satisfaction. Paternalism, collectivism, individualism, power distance, uncertainty avoidance were assessed as pervasive and salient attributes for Turkish society. Data were gathered from 217 male SMEs entrepreneurs and 1140 employees. The cultural orientations scales together with some questions related to the firms and demographics, and job diagnostic index (JDI) with demographical questions were applied to entrepreneurs and employees, respectively. The findings of this study revealed that paternalism, collectivism and power distance predicted employee job satisfaction significantly. It was argued that the congruency between entrepreneurs’ cultural orientations and employees’ cultural background and expectations, which was shaped by the organizational socialization process, might lead these results.     

A Review of the Brief Multidimensional Students’ Life Satisfaction Scale

There are few psychometrically sound measures of life satisfaction suitable for children and adolescents. The purpose of this paper is to describe the rationale, development, and psychometric properties of a brief multidimensional life satisfaction scale appropriate for use with children of ages 8–18. The paper summarizes extant studies of its reliability and validity and discusses essential future research. Additionally, the potential uses of the BMSLSS in research and practice are elaborated.     

A Hybrid Model for Research on Subjective Well-being: Examining Common- and Component-specific Sources of Variance in Life Satisfaction,Positive Affect,and Negative Affect

The primary components of subjective well-being (SWB) include life satisfaction (LS), positive affect (PA), and negative affect (NA). There is little consensus, however, concerning how these components form a model of SWB. In this paper, six longitudinal studies varying in demographic characteristics, length of time between assessment periods, number of assessment periods, and type of measures employed were used to test a hybrid model of SWB comprising both common and component-specific sources of variance. The majority of explained variance in LS was attributable to temporally consistent common variance, rather than component-specific sources. For PA and NA, both common and component-specific sources were substantive and consistent over time. Implications for the conceptualization and operationalizations of SWB are discussed.