An Investigation into the Cross-Cultural Equivalence of the Personal Wellbeing Index

The Personal Wellbeing Index (PWI) is being developed for the cross-cultural measurement of subjective wellbeing (SWB). This paper reports the findings of its utility with the Hong Kong Chinese and Australian populations. An item on affect, ‘satisfaction with own happiness’ was also investigated to determine whether it should be added to the index. Three-hundred and sixty participants (180 per country), with equal representation from groups aged 18–35, 35–64 and 65 years and above, were recruited from each country. The PWI demonstrated good psychometric performance in terms of its reliability, validity and sensitivity, which are comparable in both countries. The item ‘satisfaction with own happiness’ was found to contribute significantly to the scale’s psychometric performance in Australia but not in Hong Kong. Cultural differences in the perception of the concepts ‘satisfaction’ and ‘happiness’ were suggested as an explanation for this finding. The PWI data are also consistent with homeostasis theory, which proposes that each person’s SWB level is maintained within a limited positive range. For the Australian population, their mean SWB level fell within the established Western range of 70–80, on a scale from 0 to 100. The Hong Kong population, however, fell below this range. Cultural response bias was identified as a plausible explanation for the differences between the Hong Kong and Australian samples.     

Income Satisfaction and Relative Deprivation: An Empirical Link

This paper explores the relationship between two well-established concepts of measuring individual well-being: the concept of happiness, i.e. self-reported level of satisfaction with income, and relative deprivation, i.e. the gaps between the individual’s income and the incomes of all individuals richer than him. Operationalizing both concepts using micro panel data from the German Socio-Economic Panel, we provide empirical evidence for subjective well-being depending more on relative deprivation than on absolute levels of income. This finding holds after controlling for other influential factors in a multivariate setting.      

Do We Need to Weight Item Satisfaction by Item Importance? A Perspective from Locke’s Range-Of-Affect Hypothesis

Importance weighting is a common idea in quality of life (QOL) measurement. Based on the common idea that important domains should have more contributions to individuals’ QOL total score, the weighting procedure of multiplying item satisfaction by item importance was adopted in many QOL instruments. However, in Locke’s [1969, Organizational Behavior and Human Performance 4, pp. 309–336; 1976, in: M.D. Dunnette (eds.), Handbook of Industrial and Organizational Psychology (Rand McNally, Chicago), pp. 1297–1343] range-of-affect hypothesis, he indicated that the satisfaction evaluation of an item was determined by the have–want discrepancy, importance and their interaction (discrepancy × importance), implying that item satisfaction has incorporated the judgment of item importance, therefore, weighting an item satisfaction score with an item importance score is unnecessary. The purpose of this study was to examine the range-of-affect hypothesis in the context of QOL research. Three hundred and thirty two undergraduate students at National Taiwan University (NTU) participated in the study. Item satisfaction, importance and perceived have–want discrepancy were measured for 12 different life-area items. Global life satisfaction was measured as well. Regression analysis results showed that item importance and perceived have–want discrepancy have a significant interaction effect on item satisfaction, supporting Locke’s range-of-affect hypothesis. In addition, regression analysis results also showed that item importance and item satisfaction did not have a significant interaction effect on global satisfaction, suggesting that weighting item satisfaction score by item importance value does not have advantages in predicting global satisfaction. In a summary, the findings revealed that item satisfaction has incorporated the judgment of item importance, and, thus, the procedure of importance weighting on item satisfaction is unnecessary.     

First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction

With the growing influence of online social media, firms increasingly take an active role in interacting with consumers in social media. For many firms, their first step in online social media is management responses, where the management responds to customers' comments about the firm or its products and services. In this article, we measure the impact of management responses on customer satisfaction using data retrieved from a major online travel agency in China. Applying a panel data model that controls for regression toward the mean and heterogeneity in individual preference for hotels, we find that online management responses are highly effective among low satisfaction customers but have limited influence on other customers. Moreover, we show that the public nature of online management responses introduces a new dynamic among customers. Although online management responses increase future satisfaction of the complaining customers who receive the responses, they decrease future satisfaction of complaining customers who observe but do not receive management responses. The result is consistent with the peer‐induced fairness theory.     

A note on the prisoner's dilemma

This paper clarifies some basic concepts or assumptions of the prisoner's dilemma, asserts the independence between the two agentsA andB, and advocates the application of the dominance principle of decision theory to the prisoner's dilemma. It discusses several versions of the prisoner's dilemma, including the one-shot and repeated cases of a noncooperative game from a purely egoistic point of view. The main part of this paper, however, is a study of the problem from a moral point of view through a special decision-theoretic approach. Morality is taken into account by incorporating the utility of the feeling of moral satisfaction for the agent, as a part of the total utility for the agent, into the decision-theoretic model. In this way the problem will appear as a purely technical decision problem, and the conflicts between various assumptions, or the dilemma caused by the problem, will no longer exist. It is also pointed out that in a more general case, for some values of the coefficient of moralityk, dominance will not exist so that the dominance principle will not be applicable.     

国有商业银行储蓄业务顾客满意度测度及改进

在回顾顾客满意度研究成果的基础上,针对国有商业银行"让顾客满意"服务理念的缺乏,以国有 商业银行储蓄业务为研究对象,分析了储蓄业务顾客满意度的测度方法、过程和指标,对国有商业银行如何提 高储蓄业务顾客满意度提出了合理建议。     

Labor market influences on Women's fertility decisions: Longitudinal evidence from Canada

While fertility theories suggest that insecure labor market experiences encourage women to postpone having children, few have examined whether job insecurity perceptions influence fertility in the North American context—an omission we address in the current study. Findings from event history analyses of a panel dataset of Canadian workers (Canadian Work, Stress and Health Study) reveal that perceived job insecurity is salient for women's first birth decisions but not subsequent births. Further subgroup analyses show that the association between perceived job insecurity and likelihood of a first birth is limited to college-educated women and those in low unemployment labor market regions. Among women with less than a college degree and those in high-unemployment regions, the likelihood of a first birth does not vary by respondents' perceptions of insecurity. Results suggest a more nuanced relationship between insecure work and women's childbearing decisions than predicted by traditional pro-cyclical accounts of the economy-fertility association.     

Peer cultural socialisation: a resource for minority students’ cultural identity,life satisfaction,and school values

ABSTRACT

This study investigated how peers can contribute to cultural minority students’ cultural identity, life satisfaction, and school values (school importance, utility, and intrinsic values) by talking about cultural values, beliefs, and behaviours associated with heritage and mainstream culture (peer cultural socialisation). We further distinguished between heritage and mainstream identity as two separate dimensions of cultural identity. Analyses were based on self-reports of 662 students of the first, second, and third migrant generation in Germany (Mean age = 14.75 years, 51% female). Path analyses revealed that talking about heritage culture with friends was positively related to heritage identity. Talking about mainstream culture with friends was negatively associated with heritage identity, but positively with mainstream identity as well as school values. Both dimensions of cultural identity related to higher life satisfaction and more positive school values. As expected, heritage and mainstream identity mediated the link between peer cultural socialisation and adjustment outcomes. Findings highlight the potential of peers as socialisation agents to help promote cultural belonging as well as positive adjustment of cultural minority youth in the school context.