Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors

Experience design, an approach to create emotional connection with guests or customers through careful planning of tangible and intangible service elements, has gained popularity in many hospitality and retail businesses. With ever‐increasing competition, service providers seek to develop loyalty by aggressively designing, continuously innovating, and managing their customer experiences. This article explores the relationship between different service elements designed to create enhanced experience and customer loyalty. In addition, it looks at emotional responses as mediating factors between the physical and relational elements and loyalty behaviors. A model is proposed and tested with a VIP hospitality tent for an internationally renowned touring circus. Results of the study indicate that while a few design elements directly affect loyalty behavior, the relationship between most design elements and loyalty behavior is strongly mediated by eliciting certain types of emotional behavior. This connection has implications for the focus of service managers' efforts in different environments.     

An Exploratory Analysis of the Value of the Skills of IT Personnel: Their Relationship to IS Infrastructure and Competitive Advantage

Determining and assessing the requisite skills of information technology (IT) personnel have become critical as the value of IT has risen in modern organizations. In addition to technical skills traditionally expected of IT personnel, softer skills like managerial, business, and interpersonal skills have been increasingly cited in previous studies as mandatory for these employees. This paper uses a typology of IT personnel skills—technology management skills, business functional skills, interpersonal skills, and technical skills—and investigates their relationships to two information systems (IS) success variables, IS infrastructure flexibility and the competitive advantage provided by IS. The study investigates these relationships using the perceptions of chief information officers (CIOs) from mostly Fortune 2000 companies. The contributions of this study are: IT personnel skills do affect IS success, technical skills are viewed as the most important skill set in affecting IS infrastructure flexibility and competitive advantage, and modularity is viewed as more valuable to competitive advantage than integration. Several explanations are offered for the lack of positive relationships between the softer IT personnel skills and the dimensions of IS success used in this study.     

国际政治关系中的"第二轨道"析论

"第二轨道"是介于官方外交("第一轨道")与纯民间交流("第三轨道")之间的一种特殊渠道,其突出特征是非官方性和有意识地影响官方决策。它凭借非官方的身份及与官方决策的特殊关系,在国际政治中发挥着独特而又重要的作用。"第二轨道"的兴起是当代国际政治演化发展的必然产物。它既给人们提供了一种认识国际政治关系的新的分析框架和研究范式,也有着优化国际政治关系、增加信任、缓解危机、推动国际政治关系向前发展的重要实践意义。     

生态哲学--产品生态设计的哲学基础和理论指导

生态哲学研究人与自然相互作用的基本问题.生态哲学为人与自然、人与社会的综合优化发展提供了一般的方法论,也为工业设计的实践与发展提供了思路和原则.产品生态设计是生态学与工业设计相结合的产物,而马克思主义的生态哲学思想则为此提供了重要的理论指导.     

Information-Processing Alternatives for Coping with Manufacturing Environment Complexity

Investment in information systems and technology is often justified as a necessary strategy for coping with the increased complexity and information needs of today/s manufacturing environments. However, the world class manufacturing paradigm suggests that increased complexity is not always necessary to meet the needs of markets and customers. Galbraith/s (1973, 1977) seminal information-processing model is applied to a manufacturing environment, supported by the world class manufacturing paradigm, to test the role of various information-processing alternatives for coping with increased environmental complexity. Moderated regression and multiple discriminant analysis are used to test hypotheses in a sample of 164 manufacturing plants. Environmental complexity was found to be related to manufacturing performance for each of the five dependent variables. This relationship was moderated by at least one information-processing alternative for each dependent variable, including self-contained tasks, lateral relations, and environmental management strategies for reducing manufacturing, supplier, and goal diversity. Investments in information systems and reduction of labor and customer diversity did not moderate this relationship. Practices that were found to be particularly effective in moderating this relationship included the use of multifunctional employees, communication of manufacturing strategy, coordination of decision making, product design simplicity, reduction of parts counts, supervisory interaction facilitation, recruiting and selection for flexible employees, JIT practices, blanket purchase orders, and strong customer relationships.     

双效应面板ELES模型的构建与实证研究

本文在拓展ELES模型传统假设的基础上,将ELES模型推广到面板数据模型。构建同时包含时间效应和个体效应的双效应面板ELES模型,提出实证研究中模型形式的识别检验流程,并利用面板ELES模型实证研究了2002-2012年期间我国城镇居民消费结构的变动特征。     

选择BSR类型的方法研究

本文提出了一个选择购买方-供应商关系(BSR)的实验设计方法。作者以国内摩托车制造企业的供应与采购管理人员的有效问卷55份为第一手资料,确定了购买方-供应商关系(BSR)类型选择方法中的重要概念:BSR的分类、BSR类型的特征、决定BSR类型的零部件要素及各个要素的等级。接着,以南京金城铃木摩托车有限公司的有关数据进行了该方法的应用示范,案例研究的结果表明,要素的关系价值可以估算得出,并根据关系价值可以推算出关系指数,从而为新的零部件选择适当的BSR类型提供了有效的方法。     

对城市设计导则的认识

城市设计导则是城市设计理论中最有价值的核心内容,深化对城市设计导则的认识对城市规划建设具有重要的意义.文章总结和概括了城市设计导则的发展及其在国内外的实践,深入探讨了城市设计导则的价值基础和基本功能,从而在理论上丰富了城市设计导则的内容,为合理制定城市设计导则及其实际应用提供了科学依据.